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15 articles in this collection
Written by Barbora, Martin, Michal and 5 others

Call Flow Designer - How to setup

How to configure a phone number with IVR tree and routing (with Call Flow Designer)

Written by David Cacik
Updated over a week ago

How to keep Chrome updated?

To ensure optimum CloudTalk experience, it is necessary that your browser is regularly updated to the latest version.

Written by Barbora
Updated over a week ago

How to set up Power Dialer

Quick guide on setting up the power dialer feature or in other words how to call leads one by one from a queue.

Written by Erika Babat
Updated over a week ago

Configuring your greeting messages

A guide on how to configure personalized greetings and messages.

Written by John
Updated over a week ago

How to display a business name or custom text as a caller ID using CNAM?

Using CNAM to show your business name to caller.

Written by Martin
Updated over a week ago

Improving security in CloudTalk

Security is always an important and complex issue. Here’s a summary of our security recommendations.

Written by Martin
Updated over a week ago

How to configure Callback?

Activate the Callback feature and radically reduce the number of unanswered calls, which will improve customer satisfaction.

Written by Matej
Updated over a week ago

Creating custom fields for your contacts

Custom fields allow you to optimize your contact details to help you collect customer information that is relevant for you.

Written by Roman
Updated over a week ago

Configuring and listening to call recordings

Call Recordings are a useful tool that helps you improve customer support, train new employees and support your business.

Written by Roman
Updated over a week ago

How to add a phone number to your blacklist?

Some calls are unsolicited. How can you avoid spam calls?

Written by Roman
Updated over a week ago

How to configure voicemail?

You can use the Voicemail feature if a client calls outside your business hours or if you don’t answer the call in time.

Written by Barbora
Updated over a week ago

How to test the quality of your internet connection

A simple test of the quality of your internet connection.

Written by Michal
Updated over a week ago

Are calls between ClouTalk users free of charge?

Call your colleagues for free with CloudTalk.

Written by Barbora
Updated over a week ago

Importing contacts

With more than 500 integrations, you can import your contacts directly into CloudTalk.

Written by Barbora
Updated over a week ago

How to handle Missed calls?

Make sure that all abandoned calls are dealt with. This article will show you how CloudTalk can help you do that.

Written by Barbora
Updated over a week ago