Routing & Call Flow Design
Information on IVR and our Call Flow Designer
Routing & Call Flow Design guideThis guide explores CloudTalk’s Routing & Call Flow Design, helping you create custom call flows, automate routing, and optimize inbound call management.
Route Number by CountrySet up a call flow to route international numbers to the proper team of agents or branches
Call Flow Designer GuideLearn about the features and inbound call steps that are available in CloudTalk's user-friendly Call Flow Designer
Skill Based Routing in Call FlowStart designing call flows that direct your clients to the agent groups who can help them
Copy Call FlowUse the copy call flow feature and save anything from one step to an entire number branch for use elsewhere
Caller-Based Routing with ConditionsRoute calls based on region, contact, or other conditions using a condition splitter in your call flow
Collect Input from Caller StepHow Collect input from caller works and how you can use it as an action step in call flow designs
Time RouterRoute to a branch based on the day or time of an incoming call.
HTTP Request StepA guide to setting up HTTP requests as a step in your call flow designer.
Filter Out Changing Spam NumbersAutomatically ignore batch spam numbers with Call Flow Designer
Post-Call Survey guideA guide to using post-call surveys in CloudTalk to collect feedback from your callers
How to send an automatic SMS using Call Flow DesignerA guide to automating the sending of SMSes via CFD in CloudTalk's Dashboard