Routing & Call Flow Design
Information on IVR and our Call Flow Designer
By Shelby and 2 others3 authors12 articles
- Routing & Call Flow Design guideThis guide explores CloudTalk’s Routing & Call Flow Design, helping you create custom call flows, automate routing, and optimize inbound call management.
- Route Number by CountrySet up a call flow to route international numbers to the proper team of agents or branches
- Call Flow Designer GuideLearn about the features and inbound call steps that are available in CloudTalk's user-friendly Call Flow Designer
- Skill Based Routing in Call FlowStart designing call flows that direct your clients to the agent groups who can help them
- Copy Call FlowUse the copy call flow feature and save anything from one step to an entire number branch for use elsewhere
- Caller-Based Routing with ConditionsRoute calls based on region, contact, or other conditions using a condition splitter in your call flow
- Collect Input from Caller StepHow Collect input from caller works and how you can use it as an action step in call flow designs
- Time RouterRoute to a branch based on the day or time of an incoming call.
- HTTP Request StepConfigure data exchange in CFD to power smarter, data-driven call routing.
- Filter Out Changing Spam NumbersAutomatically ignore batch spam numbers with Call Flow Designer
- Post-Call SurveyA guide to using post-call surveys in CloudTalk to collect feedback from your callers
- How to send an automatic SMS using Call Flow DesignerA guide to automating the sending of SMSes via CFD in CloudTalk's Dashboard