CloudTalk

This guide explores CloudTalk’s Routing & Call Flow Design, helping you create custom call flows, automate routing, and optimize inbound call management.

Routing & Call Flow Design guide

Set up a call flow to route international numbers to the proper team of agents or branches

Route Number by Country

Learn about the features and inbound call steps that are available in CloudTalk's user-friendly Call Flow Designer

Call Flow Designer Guide

Start designing call flows that direct your clients to the agent groups who can help them

Skill Based Routing in Call Flow

Use the copy call flow feature and save anything from one step to an entire number branch for use elsewhere

Copy Call Flow

Route calls based on region, contact, or other conditions using a condition splitter in your call flow

Caller-Based Routing with Conditions

How Collect input from caller works and how you can use it as an action step in call flow designs

Collect Input from Caller Step

Route to a branch based on the day or time of an incoming call.

Time Router

Configure data exchange in CFD to power smarter, data-driven call routing.

HTTP Request Step

Automatically ignore batch spam numbers with Call Flow Designer

Filter Out Changing Spam Numbers

A guide to using post-call surveys in CloudTalk to collect feedback from your callers

Post-Call Survey guide

A guide to automating the sending of SMSes via CFD in CloudTalk's Dashboard

How to send an automatic SMS using Call Flow Designer

Shelby Glynn

Valeriia Volobrinskaia

David Cacik

Information on IVR and our Call Flow Designer

Routing & Call Flow Design

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Find answers and get help from Intercom Support and Community Experts

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