Efficient call routing is essential for providing a smooth customer experience and ensuring calls reach the right agents. CloudTalk’s Routing & Call Flow Designer allows you to build customized call flows, automate routing, and optimize inbound call management with user-friendly tools. This collection of guides will help you set up and refine your call routing strategy.
Start with the Call Flow Designer Guide to familiarize yourself with the basics, then explore advanced routing and automation features to optimize your call handling.
Call Flow Basics & Design
Call Flow Designer Guide– Learn how to create and customize inbound call flows using CloudTalk’s intuitive Call Flow Designer.
Copy Call Flow – Save time by duplicating existing call flows or specific steps for reuse.
Advanced Routing Strategies
Skill-Based Routing in Call Flow – Direct callers to the most qualified agents based on skills and expertise.
Route Number by Country – Automatically route international calls to the correct teams or branches.
Caller-Based Routing with Conditions – Use condition splitters to route calls based on region, contact type, or other variables.
Time Router – Set up routing rules based on the time or day of an incoming call.
Automations & Integrations
Collect Input from Caller Step – Use interactive input collection to guide callers through IVR options.
HTTP Request Step – Automate workflows by integrating external services into your call flow.
How to Send an Automatic SMS Using Call Flow Designer – Set up automatic SMS responses for specific call flow conditions.
Filter Out Changing Spam Numbers – Block spam calls dynamically with automated filtering.
Post-Call Feedback & Surveys
Post-Call Survey Guide – Collect valuable customer feedback automatically after calls.