Business Hours: Define your operating hours to inform clients when you're available to accept calls.

Configure Callback: Activate the Callback feature to reduce missed calls and enhance customer satisfaction.

Configure Voicemail Settings: Set up voicemail to capture messages from missed calls, including those outside business hours.

Blacklist a Number: Learn how to block unsolicited or spam calls to maintain call quality.

Call Recordings: Manage who can record and access call recordings to keep important records and improve conversations.

Create and Manage Ring Groups: Organize agents into ring groups to ensure calls are directed to the appropriate team members.

Configure Sounds and Greetings: Customize the audio experience for callers with personalized sounds and greetings.

How to Use SSO: Set up Single Sign-On (SSO) for streamlined and secure access to CloudTalk applications.

Microsoft Azure SSO Setup: Find the necessary values for configuring SSO with Microsoft Azure.

Okta SSO Setup: Retrieve the required information to set up SSO via your Okta developer account.

OneLogin SSO Setup: Learn how to input redirect URIs and other values needed for OneLogin SSO setup.

Change Email: Update your company or user email addresses within the platform.

Access Settings for Call Data: Set access limits at the company or user level to manage who can view call recordings and statistics.

Set Up Skill Groups for Skill-Based Routing: Configure skill groups to utilize skill-based routing in your call flows.

Export Voicemail Speech-to-Text: Learn how to export voicemails as text files via workflows for easier review and storage.

How Can I Handle My Missed Calls?: Explore various methods provided by CloudTalk to ensure all abandoned calls are addressed.