Call Recordings

Call Recordings are a useful tool that helps you improve customer support, train new employees and support your business.

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Written by Roman
Updated over a week ago

Call recordings are available anywhere and at any given time, because the only thing you need to use for our call center software is a laptop, tablet or smartphone with an internet browser. Our call recording feature enables you to listen to inbound and outbound calls online, either in real-time or at any given time - based on your preferences.

An example of the Call History screen with access to call recordings:

Record both inbound and outbound calls with customers and in-house calls between team members with CloudTalk’s Call Recording feature. Once the call ends, an audio recording is automatically saved in the client’s contact details, call history and statistics. You can listen to any call directly from your internet browser anywhere and on any device.

Activating call recording

First, go to Account - Settings and then navigate to Visibility of calls and recordings.

Here, you can also set up permissions for downloading or listening to call recordings.

How to listen to your Call Recordings

You can play to the call recordings directly in the Dashboard and in Statistics.

On the right side of each phone call record, you may choose to listen to the recording or download it, see below.

It is also possible to easily listen to the call recordings from the CloudTalk Phone app, by clicking on the selected call.

If you need further assistance or have any questions, you can contact our Support team. We are always here to help you!

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