An example of the Call History screen with access to call recordings:
Record both inbound and outbound calls with customers and in-house calls between team members with CloudTalk’s Call Recording feature. Once the call ends, an audio recording is automatically saved in the client’s contact details, call history and statistics. You can listen to any call directly from your internet browser anywhere and on any device.
Activating call recording
First, go to Account - Settings and then navigate to Visibility of calls and recordings.
Here, you can also set up permissions for downloading or listening to call recordings.
How to listen to your Call Recordings
On the right side of each phone call record, you may choose to listen to the recording or download it, see below.
It is also possible to easily listen to the call recordings from the CloudTalk Phone app, by clicking on the selected call.
If you need further assistance or have any questions, you can contact our Support team. We are always here to help you!