Account Settings
Set business preferences and defaults
By Roman and 4 others5 authors17 articles
- Account Settings GuideThis guide helps you set up and manage your account for smooth operations.
- Blacklist a NumberBlock unwanted calls by managing blacklisted phone numbers in CloudTalk
- Business HoursCustomize your business hours to let clients know when you are available to accept their calls.
- Call RecordingsChoose who can make and access call recordings. Keep important records and improve your business conversations.
- Configure CallbackActivate the Callback feature and radically reduce the number of unanswered calls, improving customer satisfaction.
- Configure Voicemail SettingsCloudTalk's voicemail feature will help you catch missed calls, including those received outside of your set business hours.
- Create and Manage Ring GroupsFind out how to easily operate and configure ring groups in CloudTalk.
- Configure Sounds and GreetingsLearn how to use sounds and greetings in CloudTalk
- Export Voicemail Speech-to-TextA guide to exporting voicemails as speech-to-text files via your workflows
- How to Use SSOSSO setup for CloudTalk Phone or other CloudTalk applications can be adjusted from the Dashboard
- Microsoft Azure SSO SetupAll additional values for Microsoft Azure SSO can be found through your Azure account
- Okta SSO SetupFind necessary values for Okta SSO setup via your Okta developer account
- OneLogin SSO SetupHow to retrieve values and input redirect URI needed for OneLogin SSO setup
- Set Up Skill Groups for Skill Based RoutingBefore using skill based routing in your call flows, make sure you have set up some skill groups
- Change EmailChange your company or user emails
- Access Settings for Call DataSet company or user level access limits to manage access to call recordings and statistics.
- How to access and generate your CloudTalk API keysLearn where to find your API Keys in CloudTalk and how to generate a new key and secret for use with integrations and the CloudTalk API.