# CloudTalk Help Center > How can we help? ## Getting Started with CloudTalk - [Getting Started with CloudTalk guide](http://help.cloudtalk.io/en/articles/10558672-getting-started-with-cloudtalk-guide.md): Set up and optimize your CloudTalk account with this guide, covering installation, network setup, number management, and key features. - [Onboarding for New Users](http://help.cloudtalk.io/en/articles/8065091-onboarding-for-new-users.md): A collection of useful videos and links for new CloudTalk users - [CloudTalk Introduction & Installing CloudTalk Phone](http://help.cloudtalk.io/en/articles/5349174-cloudtalk-introduction-installing-cloudtalk-phone.md): Simple step-by-step tutorial on how to install CloudTalk Phone app on your Mac, Windows or Linux. - [CloudTalk Express Onboarding](http://help.cloudtalk.io/en/articles/2143844-cloudtalk-express-onboarding.md): A quick guide with useful links to get you started with CloudTalk! - [Configuring your microphone and speakers](http://help.cloudtalk.io/en/articles/2144676-configuring-your-microphone-and-speakers.md): Configure your microphone and speakers to make the most of your CloudTalk experience. - [Choosing a Headset](http://help.cloudtalk.io/en/articles/2408617-choosing-a-headset.md): Let's talk about what headsets you can use with CloudTalk for the best call quality experience. - [How to Import Contacts into CloudTalk](http://help.cloudtalk.io/en/articles/2145547-how-to-import-contacts-into-cloudtalk.md): Learn how to import contacts into CloudTalk, with tips on formatting and troubleshooting. - [How to Import Contacts to CloudTalk from a File](http://help.cloudtalk.io/en/articles/3422012-how-to-import-contacts-to-cloudtalk-from-a-file.md): An easy guide for importing contacts to CloudTalk from an Excel/CSV file - [Installing CloudTalk Phone on Mac](http://help.cloudtalk.io/en/articles/2144706-installing-cloudtalk-phone-on-mac.md): Simple step-by-step tutorial on how to install CloudTalk Phone app on your Mac computer. - [Making and Receiving Calls](http://help.cloudtalk.io/en/articles/2143981-making-and-receiving-calls.md): Everything you need to know to start making and receiving calls in CloudTalk - [The Click to Call Extension](http://help.cloudtalk.io/en/articles/2964244-the-click-to-call-extension.md): Dial any phone number on the web with a single click. Make calls instantly to boost your team productivity. - [Installing CloudTalk Phone in Windows](http://help.cloudtalk.io/en/articles/2144727-installing-cloudtalk-phone-in-windows.md): A simple guide on how to install CloudTalk Phone app in your Windows. - [Installing CloudTalk Phone in Linux](http://help.cloudtalk.io/en/articles/2144740-installing-cloudtalk-phone-in-linux.md): A simple guide on how to install CloudTalk Phone app in your Linux. - [How to Set Up Smart Dialer](http://help.cloudtalk.io/en/articles/3436114-how-to-set-up-smart-dialer.md): Copy all the numbers on any website straight to CloudTalk, and start dialing them one-by-one with a simple click. - [System & Network Requirements](http://help.cloudtalk.io/en/articles/2144647-system-network-requirements.md): This post describes parameters and configuration requirements for networks, network devices, computers and VoIP phones. - [Setting Quality of Service \(QoS\)](http://help.cloudtalk.io/en/articles/4384112-setting-quality-of-service-qos.md): Set up Quality of Service \(QoS\) to increase call quality for VoIP systems. - [Fix Call Quality](http://help.cloudtalk.io/en/articles/5884355-fix-call-quality.md): Call Quality can be affected by a range of influences. Let's take a look at some of the most common offenders and try to address them. - [How to Reset Your Password](http://help.cloudtalk.io/en/articles/5745185-how-to-reset-your-password.md): A guide to resetting your CloudTalk password - [Improving Security](http://help.cloudtalk.io/en/articles/2144840-improving-security.md): Security is always an important and complex issue. Read about our recommendations. - [How to add a new number in CloudTalk](http://help.cloudtalk.io/en/articles/5465685-how-to-add-a-new-number-in-cloudtalk.md): A guide to requesting new international numbers for your CloudTalk account. - [Types Of Phone Numbers](http://help.cloudtalk.io/en/articles/5466049-types-of-phone-numbers.md): A quick guide to different phone number types that you can add to your CloudTalk account - [Phone Number Coverage, Requirements, and Functionality](http://help.cloudtalk.io/en/articles/6823827-phone-number-coverage-requirements-and-functionality.md): Learn about CloudTalk’s international phone number coverage, required documents, and key functionality detail - [Virtual Caller ID](http://help.cloudtalk.io/en/articles/5726652-virtual-caller-id.md): Increase outbound call reachability by displaying a verified number your customers recognize - [Is it possible to make outbound calls from toll-free numbers?](http://help.cloudtalk.io/en/articles/4037019-is-it-possible-to-make-outbound-calls-from-toll-free-numbers.md): Useful information regarding toll-free numbers and making outbound calls. - [Making calls to China](http://help.cloudtalk.io/en/articles/9267793-making-calls-to-china.md): Understand restrictions and setup required for outbound calling to China - [Getting Local Numbers in the United Arab Emirates](http://help.cloudtalk.io/en/articles/11397627-getting-local-numbers-in-the-united-arab-emirates.md): Learn how to obtain UAE local and toll-free numbers and understand calling restrictions - [Buying Phone Numbers in CloudTalk](http://help.cloudtalk.io/en/articles/11521378-buying-phone-numbers-in-cloudtalk.md): Buy and activate phone numbers instantly from your CloudTalk dashboard - [Restricted Countries in International Calling](http://help.cloudtalk.io/en/articles/11992952-restricted-countries-in-international-calling.md): A guide to unlocking additional destinations for international calling - [Porting Requests and Process](http://help.cloudtalk.io/en/articles/2145454-porting-requests-and-process.md): How to submit a porting request and what to expect afterwards - [Recommendations for a Smooth Port](http://help.cloudtalk.io/en/articles/6084486-recommendations-for-a-smooth-port.md): Tips to help you prepare for number porting and avoid common issues - [Porting Pricing and Coverage](http://help.cloudtalk.io/en/articles/5440566-porting-pricing-and-coverage.md): Pricing and Coverage tables for ported numbers - [Porting Your Numbers Away From CloudTalk](http://help.cloudtalk.io/en/articles/8937766-porting-your-numbers-away-from-cloudtalk.md): A guide to transferring your CloudTalk numbers elsewhere. - [🇺🇸 USA Number Porting Guide](http://help.cloudtalk.io/en/articles/11010193-usa-number-porting-guide.md): A step-by-step guide to porting your U.S. phone number to CloudTalk - [🇬🇧 UK Number Porting Guide](http://help.cloudtalk.io/en/articles/11020718-uk-number-porting-guide.md): UK number porting instructions for CloudTalk - [🇨🇦 Canada Number Porting Guide](http://help.cloudtalk.io/en/articles/11045800-canada-number-porting-guide.md): A guide to porting Canadian phone numbers to CloudTalk - [🇩🇪 Germany Number Porting Guide](http://help.cloudtalk.io/en/articles/11064644-germany-number-porting-guide.md): A guide to porting local and toll-free phone numbers in Germany to CloudTalk - [🇪🇸 Spain Number Porting Guide](http://help.cloudtalk.io/en/articles/11093816-spain-number-porting-guide.md): A step-by-step guide to porting your Spanish numbers to CloudTalk - [🇦🇺 Australia Number Porting Guide](http://help.cloudtalk.io/en/articles/11069749-australia-number-porting-guide.md): A guide for porting your Australian numbers to Cloudtalk - [🇳🇱 Netherlands Number Porting Guide](http://help.cloudtalk.io/en/articles/11099175-netherlands-number-porting-guide.md): A step-by-step guide to porting local and national phone numbers from the Netherlands to CloudTalk - [🇨🇭Switzerland Number Porting Guide](http://help.cloudtalk.io/en/articles/11120701-switzerland-number-porting-guide.md): A step-by-step guide to porting Swiss local and toll-free numbers to CloudTalk - [🇧🇪 Belgium Number Porting to Cloudtalk](http://help.cloudtalk.io/en/articles/11121993-belgium-number-porting-to-cloudtalk.md): A step-by-step guide to porting Belgian local, national, mobile, and toll-free numbers to CloudTalk - [🇫🇷 France Number Porting Guide](http://help.cloudtalk.io/en/articles/11384635-france-number-porting-guide.md): A guide to porting local and toll-free phone numbers in France to CloudTalk - [🇸🇪 Sweden Number Porting Guide](http://help.cloudtalk.io/en/articles/11389185-sweden-number-porting-guide.md): Port your Swedish local, national, mobile, or toll-free number to CloudTalk with ease. - [🇩🇰 Denmark Number Porting Guide](http://help.cloudtalk.io/en/articles/11389517-denmark-number-porting-guide.md): Learn how to port your Danish local, mobile, or toll-free numbers to CloudTalk - [🇲🇽 Mexico Number Porting Guide](http://help.cloudtalk.io/en/articles/11390033-mexico-number-porting-guide.md): Port your local or toll-free Mexican number to CloudTalk - [🇧🇷 Brazil Number Porting Guide](http://help.cloudtalk.io/en/articles/11426848-brazil-number-porting-guide.md): A guide for porting your Brazilian numbers to CloudTalk - [🇮🇹 Italy Number Porting Guide](http://help.cloudtalk.io/en/articles/11431093-italy-number-porting-guide.md): A guide to porting local, national, and toll-free phone numbers in Italy to CloudTalk - [🇮🇪 Ireland Number Porting Guide](http://help.cloudtalk.io/en/articles/11431321-ireland-number-porting-guide.md): A guide for porting your Irish numbers to CloudTalk - [🇵🇱 Poland Number Porting Guide](http://help.cloudtalk.io/en/articles/11431524-poland-number-porting-guide.md): A guide for porting your Polish numbers to CloudTalk - [🇳🇴 Norway Number Porting Guide](http://help.cloudtalk.io/en/articles/11431623-norway-number-porting-guide.md): A guide for porting your Norwegian numbers to CloudTalk - [🇳🇿 New Zealand Number Porting Guide](http://help.cloudtalk.io/en/articles/11431659-new-zealand-number-porting-guide.md): A guide for porting your New Zealand numbers to CloudTalk - [🇨🇿 Czech Republic Number Porting Guide](http://help.cloudtalk.io/en/articles/11431924-czech-republic-number-porting-guide.md): A guide for porting your Czech numbers to CloudTalk - [🇦🇹 Austria Number Porting Guide](http://help.cloudtalk.io/en/articles/11458799-austria-number-porting-guide.md): A guide for porting your Austrian numbers to CloudTalk - [🇮🇱 Israel Number Porting guide](http://help.cloudtalk.io/en/articles/11458866-israel-number-porting-guide.md): A guide for porting your Israeli numbers to CloudTalk - [🇫🇮 Finland Number Porting Guide](http://help.cloudtalk.io/en/articles/11459184-finland-number-porting-guide.md): A guide to porting your Finnish numbers to CloudTalk - [🇬🇷 Greece Number Porting Guide](http://help.cloudtalk.io/en/articles/11468798-greece-number-porting-guide.md): A guide for porting your Greek numbers to CloudTalk - [🇵🇪 Peru Number Porting Guide](http://help.cloudtalk.io/en/articles/11468910-peru-number-porting-guide.md): A guide for porting your Peruvian numbers to CloudTalk - [🇭🇷 Croatia Number Porting Guide](http://help.cloudtalk.io/en/articles/11469123-croatia-number-porting-guide.md): A guide for porting your Croatian numbers to CloudTalk - [🇱🇺 Luxembourg Number Porting Guide](http://help.cloudtalk.io/en/articles/11469487-luxembourg-number-porting-guide.md): A guide to porting your Luxembourg numbers to CloudTalk - [🇱🇻 Latvia Number Porting Guide](http://help.cloudtalk.io/en/articles/11469534-latvia-number-porting-guide.md): A guide to porting your Latvian numbers to CloudTalk - [🇸🇰 Slovakia Number Porting Guide](http://help.cloudtalk.io/en/articles/11470120-slovakia-number-porting-guide.md): A guide for porting Slovak phone numbers to CloudTalk - [🇪🇪 Estonia Number Porting Guide](http://help.cloudtalk.io/en/articles/11659620-estonia-number-porting-guide.md): A guide to porting local and national phone numbers in Estonia to CloudTalk - [🇭🇺 Hungary Number Porting Guide](http://help.cloudtalk.io/en/articles/11659728-hungary-number-porting-guide.md): A guide to porting local and national phone numbers in Hungary to CloudTalk - [🇱🇹 Lithuania Number Porting Guide](http://help.cloudtalk.io/en/articles/11659903-lithuania-number-porting-guide.md): A guide to porting local and toll-free phone numbers in Lithuania to CloudTalk - [🇵🇷 Puerto Rico Number Porting Guide](http://help.cloudtalk.io/en/articles/11659942-puerto-rico-number-porting-guide.md): A guide to porting local, mobile, and toll-free phone numbers in Puerto Rico to CloudTalk - [🇷🇴 Romania Number Porting Guide](http://help.cloudtalk.io/en/articles/11660118-romania-number-porting-guide.md): A guide to porting local, national, and toll-free phone numbers in Romania to CloudTalk - [🇨🇾 Cyprus Number Porting Guide](http://help.cloudtalk.io/en/articles/11660445-cyprus-number-porting-guide.md): A guide to porting local, national, and toll-free phone numbers in Cyprus to CloudTalk - [🇸🇮 Slovenia Number Porting Guide](http://help.cloudtalk.io/en/articles/11660499-slovenia-number-porting-guide.md): A guide to porting local and toll-free phone numbers in Slovenia to CloudTalk - [🇿🇦 South Africa Number Porting Guide](http://help.cloudtalk.io/en/articles/11660686-south-africa-number-porting-guide.md): A guide to porting local, national, and toll-free numbers in South Africa to CloudTalk - [🇦🇱 Albania Number Porting Guide](http://help.cloudtalk.io/en/articles/11660827-albania-number-porting-guide.md): A guide to porting local phone numbers in Albania to CloudTalk - [🇭🇰 Hong Kong Number Porting Guide](http://help.cloudtalk.io/en/articles/11660903-hong-kong-number-porting-guide.md): A guide to porting local and toll-free phone numbers in Hong Kong to CloudTalk - [🇵🇹 Portugal Number Porting Guide](http://help.cloudtalk.io/en/articles/11661092-portugal-number-porting-guide.md): A guide to porting local, national, and toll-free numbers in Portugal to CloudTalk - [Registering Standard USA Numbers for Messaging \(A2P 10DLC\)](http://help.cloudtalk.io/en/articles/7222203-registering-standard-usa-numbers-for-messaging-a2p-10dlc.md): Prepare your numbers for consumer protection measures imposed by USA operators - [How to verify USA and Canada toll-free numbers for A2P messaging](http://help.cloudtalk.io/en/articles/7214064-how-to-verify-usa-and-canada-toll-free-numbers-for-a2p-messaging.md): Toll-free numbers will need to be registered to send automated messages - [Unsupported SMS/MMS use cases in USA and Canada](http://help.cloudtalk.io/en/articles/8001203-unsupported-sms-mms-use-cases-in-usa-and-canada.md): Learn which SMS and MMS use cases are restricted in the US and Canada due to carrier regulations - [USA A2P SMS FAQs](http://help.cloudtalk.io/en/articles/8503648-usa-a2p-sms-faqs.md): Basic questions about the A2P registration process - [Using CloudTalk numbers externally in WhatsApp and WhatsApp Business mobile apps](http://help.cloudtalk.io/en/articles/8957786-using-cloudtalk-numbers-externally-in-whatsapp-and-whatsapp-business-mobile-apps.md): What you need to know about before using CloudTalk numbers in WhatsApp mobile apps - [How to register your sender ID for SMS messaging in Singapore](http://help.cloudtalk.io/en/articles/8173304-how-to-register-your-sender-id-for-sms-messaging-in-singapore.md): Register your sender ID with Singapore's SMS registry to send SMS messages to Singapore mobile numbers. - [Limitations receiving OTP and 2FA SMS messages](http://help.cloudtalk.io/en/articles/11403518-limitations-receiving-otp-and-2fa-sms-messages.md): Find out why CloudTalk numbers may not be able to receive your one-time passwords - ["HELP" and "STOP" Keywords in U.S. SMS Messaging](http://help.cloudtalk.io/en/articles/11513804-help-and-stop-keywords-in-u-s-sms-messaging.md): Automatic SMS compliance for STOP and HELP keywords in U.S. messaging - [CloudTalk SMS-Capable Numbers and SMS Reachability](http://help.cloudtalk.io/en/articles/11959017-cloudtalk-sms-capable-numbers-and-sms-reachability.md): Learn what numbers CloudTalk can offer for SMS - [How to Activate a WhatsApp Integration Number](http://help.cloudtalk.io/en/articles/7033929-how-to-activate-a-whatsapp-integration-number.md): Instructions on the registration process for requesting a WhatsApp-enabled number. - [How to Use WhatsApp with CloudTalk](http://help.cloudtalk.io/en/articles/6811232-how-to-use-whatsapp-with-cloudtalk.md): A guide to using our integrated WhatsApp functionality - [How CloudTalk Protects Your Numbers from Spam Labels in the US](http://help.cloudtalk.io/en/articles/10872226-how-cloudtalk-protects-your-numbers-from-spam-labels-in-the-us.md): Understanding CloudTalk’s Spam Prevention Strategy for US Numbers - [How CloudTalk Protects Your Calls from Spam across the Globe](http://help.cloudtalk.io/en/articles/10973797-how-cloudtalk-protects-your-calls-from-spam-across-the-globe.md): Global Protection for Your Business Numbers - [Why are my calls labeled as "Spam Likely"?](http://help.cloudtalk.io/en/articles/8001383-why-are-my-calls-labeled-as-spam-likely.md): What causes "spam likely", "scam likely" labels and how to address them - [Why Use Hiya Connect for Anti-Spam Number Registration](http://help.cloudtalk.io/en/articles/10558452-why-use-hiya-connect-for-anti-spam-number-registration.md): Protect your business calls from spam labeling with Hiya Connect number registration - [How to enroll in STIR/SHAKEN](http://help.cloudtalk.io/en/articles/10629456-how-to-enroll-in-stir-shaken.md): Ensure your calls have the highest level validation with USA operators - [Display Your Business Name as Caller ID \(Branded Calling and CNAM\)](http://help.cloudtalk.io/en/articles/4056908-display-your-business-name-as-caller-id-branded-calling-and-cnam.md): A guide to using Branded Calling or CNAM to show your business name or custom text to callers - [Numeracle Add-On: USA Number Reputation and Spam Management](http://help.cloudtalk.io/en/articles/11461699-numeracle-add-on-usa-number-reputation-and-spam-management.md): Guide to using CloudTalk's Industry Partner, Numeracle, which protects your calls from being marked as spam - [Using SIP devices with CloudTalk](http://help.cloudtalk.io/en/articles/5361606-using-sip-devices-with-cloudtalk.md): How to set up an SIP device in your dashboard - [How to Set Up Zoiper](http://help.cloudtalk.io/en/articles/5361548-how-to-set-up-zoiper.md): A guide to setting up Zoiper for the first time - [How to Set Up Linphone with CloudTalk](http://help.cloudtalk.io/en/articles/5373573-how-to-set-up-linphone-with-cloudtalk.md): A simple and quick setup guide for Linphone desktop and mobile apps - [How to Set Up MicroSIP](http://help.cloudtalk.io/en/articles/5373619-how-to-set-up-microsip.md): A simple and quick setup guide for the MicroSIP desktop app - [How to Set Up a Cisco IP phone](http://help.cloudtalk.io/en/articles/5408616-how-to-set-up-a-cisco-ip-phone.md): A guide to setting up Cisco phones for use with CloudTalk - [How to Use CSipSimple with CloudTalk](http://help.cloudtalk.io/en/articles/5373598-how-to-use-csipsimple-with-cloudtalk.md): A simple and quick setup guide for the CSipSimple mobile app ## CloudTalk Phone - [CloudTalk Phone guide](http://help.cloudtalk.io/en/articles/10559000-cloudtalk-phone-guide.md): Learn how to navigate and optimize CloudTalk Phone on desktop and mobile with this guide, covering key features, call management, messaging, and advanced settings. - [Using CloudTalk Phone](http://help.cloudtalk.io/en/articles/2144759-using-cloudtalk-phone.md): Learn how to navigate CloudTalk Phone efficiently for your daily communication tasks. - [Headset Status](http://help.cloudtalk.io/en/articles/7942527-headset-status.md): Learn how to use the headset icon to check the status of your audio connection while using the app. - [User Status in CloudTalk Phone](http://help.cloudtalk.io/en/articles/7826891-user-status-in-cloudtalk-phone.md): Understand the different user statuses in CloudTalk Phone and how they affect your calling experience - [Call Quality Feedback](http://help.cloudtalk.io/en/articles/6152092-call-quality-feedback.md): Rating the quality of a call helps us improve our services, making things better for your business - [Anonymous Calling](http://help.cloudtalk.io/en/articles/9278327-anonymous-calling.md): Make outbound calls without disclosing your number and business identity. - [Start / Stop Recordings](http://help.cloudtalk.io/en/articles/9813235-start-stop-recordings.md): Change the recording status of a call in progress to stay compliant and ensure customer trust. - [Call Transfers](http://help.cloudtalk.io/en/articles/10441418-call-transfers.md): Use call transfers to seamlessly connect callers with the right agent, team, or external contact without dropping the call. - [Instant AI Notes](http://help.cloudtalk.io/en/articles/13482469-instant-ai-notes.md): Automatically generate call summaries using AI, directly in call notes - [Network Diagnostics](http://help.cloudtalk.io/en/articles/13701021-network-diagnostics.md): Monitor call quality in real time and quickly identify connection issues - [How to Use Voicemail Drops](http://help.cloudtalk.io/en/articles/6537840-how-to-use-voicemail-drops.md): A concise explanation on using the Voicemail Drops feature in CloudTalk - [Minimize Calling Screen](http://help.cloudtalk.io/en/articles/9583790-minimize-calling-screen.md): Answer incoming calls right away, or hide the call screen to continue other tasks. - [Desktop Notifications](http://help.cloudtalk.io/en/articles/5797328-desktop-notifications.md): Learn about CloudTalk Phone Desktop Notifications and how to change settings - [URL Previews for CloudTalk Phone](http://help.cloudtalk.io/en/articles/5785275-url-previews-for-cloudtalk-phone.md): Learn about how URL Previews will display through the CloudTalk Phone mobile app - [Embedding CloudTalk Phone in a Web Application](http://help.cloudtalk.io/en/articles/11791061-embedding-cloudtalk-phone-in-a-web-application.md): Embed the CloudTalk Phone via iframe and handle events like ringing and hangup. - [CloudTalk CTI](http://help.cloudtalk.io/en/articles/13385830-cloudtalk-cti.md): Call directly from your CRM or helpdesk with CloudTalk CTI - [Automatic Call Pick-Up](http://help.cloudtalk.io/en/articles/15250862-automatic-call-pick-up.md): Learn what automatic call pick-up does, where to enable it, and how to troubleshoot calls that are still being answered automatically even when the setting is turned off. - [How to use Smart Rotation Caller ID](http://help.cloudtalk.io/en/articles/16146050-how-to-use-smart-rotation-caller-id.md): Spread outbound calls across your numbers to protect your caller reputation on high-volume campaigns. - [Message Inbox Filters](http://help.cloudtalk.io/en/articles/9082531-message-inbox-filters.md): Boost your unread messages and sort inbound message channels - [How to Send MMS Messages](http://help.cloudtalk.io/en/articles/6202066-how-to-send-mms-messages.md): Use the MMS feature to deliver photos and mini picture slideshows to clients - [Text Messaging](http://help.cloudtalk.io/en/articles/3765739-text-messaging.md): How to use the SMS feature to read or send text messages - [Starting WhatsApp Chats](http://help.cloudtalk.io/en/articles/9196477-starting-whatsapp-chats.md): WhatsApp outbound guidelines for agents - [WhatsApp Outbound Messages](http://help.cloudtalk.io/en/articles/9196385-whatsapp-outbound-messages.md): Initiate WhatsApp chats with your prospects using approved templates. - [Add and Edit Contacts in CloudTalk Go](http://help.cloudtalk.io/en/articles/7320811-add-and-edit-contacts-in-cloudtalk-go.md): Assign unsaved numbers to existing contacts or add new prospects to your Contacts list with our mobile app - [CloudTalk Go for Android: Requirements and Setup](http://help.cloudtalk.io/en/articles/5612917-cloudtalk-go-for-android-requirements-and-setup.md): Take your business on the road with our mobile app for Android - [Incoming Call Notifications in CloudTalk Go](http://help.cloudtalk.io/en/articles/11457953-incoming-call-notifications-in-cloudtalk-go.md): Learn when CloudTalk Go will ring for incoming calls based on your app state, login status, and notification settings. - [Pause Mobile Notifications](http://help.cloudtalk.io/en/articles/8456682-pause-mobile-notifications.md): Set times for pausing your CloudTalk Go app notifications without having to log out - [Switch to Carrier Network in CloudTalk Go](http://help.cloudtalk.io/en/articles/12674465-switch-to-carrier-network-in-cloudtalk-go.md): Easily maintain call stability by automatically switching to your mobile carrier when internet connection is weak. - [Using CloudTalk Go \(Mobile App\)](http://help.cloudtalk.io/en/articles/13741994-using-cloudtalk-go-mobile-app.md): Your CloudTalk workspace on iOS and Android ## AI VoiceAgent - [Getting Started with VoiceAgents](http://help.cloudtalk.io/en/articles/11053795-getting-started-with-voiceagents.md): Learn how to enable, configure, and launch your first CloudTalk VoiceAgent. - [VoiceAgent Skills](http://help.cloudtalk.io/en/articles/14072758-voiceagent-skills.md): Learn how VoiceAgent skills define what your agent can do during calls and how to configure them for your use case. - [Transfer to Human VoiceAgent Skill](http://help.cloudtalk.io/en/articles/14752325-transfer-to-human-voiceagent-skill.md): Transfer VoiceAgent calls to agents and groups, or use Call Flows for advanced, data-driven routing and fallback logic. - [Knowledge Base for VoiceAgents](http://help.cloudtalk.io/en/articles/11204159-knowledge-base-for-voiceagents.md): Teach your VoiceAgent to answer custom questions by uploading information to the Knowledge Base. - [VoiceAgent Scenarios & Guardrails](http://help.cloudtalk.io/en/articles/14073408-voiceagent-scenarios-guardrails.md): Configure VoiceAgent Scenarios and Guardrails to define how your agent should respond in specific situations. - [Tools for VoiceAgent](http://help.cloudtalk.io/en/articles/11275049-tools-for-voiceagent.md): Set up Tools to let your VoiceAgent take real-time actions via API - [VoiceAgent Call Transfers](http://help.cloudtalk.io/en/articles/11393590-voiceagent-call-transfers.md): Learn how to enable and configure VoiceAgent Call Transfers to ensure smooth handoffs to human agents when needed. - [VoiceAgents for Outbound Calls](http://help.cloudtalk.io/en/articles/11401649-voiceagents-for-outbound-calls.md): Set up and use CloudTalk’s VoiceAgent feature to handle outbound calls efficiently. - [VoiceAgents for Inbound Calls](http://help.cloudtalk.io/en/articles/11399385-voiceagents-for-inbound-calls.md): Set up and use CloudTalk’s VoiceAgent feature to handle inbound calls efficiently. - [Exporting VoiceAgent Call Results to CRM Integrations](http://help.cloudtalk.io/en/articles/11904658-exporting-voiceagent-call-results-to-crm-integrations.md): Learn how to configure CloudTalk VoiceAgent to export AI-analyzed call data into your CRM - [Appointment Booking Skill for Voice Agents](http://help.cloudtalk.io/en/articles/15923950-appointment-booking-skill-for-voice-agents.md): Let your Voice Agent check calendar availability, propose times, and book appointments with callers in real time. - [VoiceAgent Expert Mode](http://help.cloudtalk.io/en/articles/15933044-voiceagent-expert-mode.md): Unlock advanced VoiceAgent settings for AI model, voice, and call handling. - [Triggering a VoiceAgent Call from a HubSpot](http://help.cloudtalk.io/en/articles/12858495-triggering-a-voiceagent-call-from-a-hubspot.md): Automate VoiceAgent calls from HubSpot - [Triggering a VoiceAgent Call from Microsoft Dynamics 365](http://help.cloudtalk.io/en/articles/15479706-triggering-a-voiceagent-call-from-microsoft-dynamics-365.md): Automate outbound VoiceAgent calls directly from Microsoft Dynamics 365 - [Triggering a VoiceAgent Call from Freshservice](http://help.cloudtalk.io/en/articles/15502021-triggering-a-voiceagent-call-from-freshservice.md): Automate outbound VoiceAgent calls directly from Freshservice - [Triggering a VoiceAgent Call from Zoho CRM](http://help.cloudtalk.io/en/articles/15516182-triggering-a-voiceagent-call-from-zoho-crm.md): Automate outbound VoiceAgent calls directly from Zoho CRM - [Triggering a VoiceAgent Call from Pipedrive](http://help.cloudtalk.io/en/articles/15516233-triggering-a-voiceagent-call-from-pipedrive.md): Automate outbound VoiceAgent calls directly from Pipedrive - [Triggering a VoiceAgent Call from Zendesk](http://help.cloudtalk.io/en/articles/15934846-triggering-a-voiceagent-call-from-zendesk.md): Automate VoiceAgent calls from Zendesk Triggers and Automations - [Triggering a VoiceAgent Call from Zapier](http://help.cloudtalk.io/en/articles/11831224-triggering-a-voiceagent-call-from-zapier.md): Trigger CloudTalk VoiceAgent calls via Zapier with Webhook step. Automate calls, pass data, and customize - no coding needed. - [Triggering a VoiceAgent Call from Make](http://help.cloudtalk.io/en/articles/11830974-triggering-a-voiceagent-call-from-make.md): Trigger CloudTalk VoiceAgent calls via Make with HTTP requests. Automate calls, pass data, and customize - no coding needed. - [Triggering a VoiceAgent Call from Zoho Desk](http://help.cloudtalk.io/en/articles/15442851-triggering-a-voiceagent-call-from-zoho-desk.md): Automate VoiceAgent calls directly from Zoho Desk workflows - [Triggering a VoiceAgent Call from Freshdesk](http://help.cloudtalk.io/en/articles/15457387-triggering-a-voiceagent-call-from-freshdesk.md): Automate VoiceAgent calls directly from Freshdesk - [Triggering a VoiceAgent Call from Freshworks CRM](http://help.cloudtalk.io/en/articles/15477534-triggering-a-voiceagent-call-from-freshworks-crm.md): Automate outbound VoiceAgent calls directly from Freshworks CRM - [Triggering a VoiceAgent Call from Kustomer](http://help.cloudtalk.io/en/articles/16063131-triggering-a-voiceagent-call-from-kustomer.md): Trigger CloudTalk VoiceAgent calls directly from Kustomer Workflows - [Triggering a VoiceAgent Call from Salesforce](http://help.cloudtalk.io/en/articles/16064425-triggering-a-voiceagent-call-from-salesforce.md): Trigger CloudTalk VoiceAgent calls directly from Salesforce using Flow Builder and an Apex HTTP callout - [VoiceAgent templates: AI Receptionist](http://help.cloudtalk.io/en/articles/14057883-voiceagent-templates-ai-receptionist.md): Use an AI Receptionist to answer every inbound call instantly, capture caller intent, resolve simple questions, and route callers to the right person. - [VoiceAgent Tools: Cal.com](http://help.cloudtalk.io/en/articles/14073361-voiceagent-tools-cal-com.md): This example demonstrates how to set up two tools that work together to handle appointment scheduling through Cal.com. - [VoiceAgent templates: During Hours AI Receptionist](http://help.cloudtalk.io/en/articles/15645612-voiceagent-templates-during-hours-ai-receptionist.md): Set up your AI Receptionist to answer calls, resolve common questions, and route callers to the right team during business hours. - [VoiceAgent templates: After Hours AI Receptionist](http://help.cloudtalk.io/en/articles/15653481-voiceagent-templates-after-hours-ai-receptionist.md): Set up your AI Receptionist to handle calls, answer common questions, and take messages when your team is unavailable ## Conversation Intelligence - [Conversation Intelligence](http://help.cloudtalk.io/en/articles/9128167-conversation-intelligence.md): Let AI minimize repetitive tasks and provide valuable customer insights with intelligent transcription and post-call automations - [Notes & Tagging](http://help.cloudtalk.io/en/articles/9155454-notes-tagging.md): Leverage AI to automatically summarize your calls and add relevant tags. - [Call Transcripts](http://help.cloudtalk.io/en/articles/9214668-call-transcripts.md): Let AI transcribe your calls to get the most out of Conversation Intelligence. - [Sentiment Analysis](http://help.cloudtalk.io/en/articles/9214658-sentiment-analysis.md): Set up sentiment analysis and gain insights into call tone and customer interactions - [Talk/Listen Ratio](http://help.cloudtalk.io/en/articles/9214999-talk-listen-ratio.md): Let AI help you monitor the balance between customer and agent interaction - [Topics Extraction](http://help.cloudtalk.io/en/articles/9220291-topics-extraction.md): Let AI identify and keep track of key topics in your call conversations - [Trending Topics](http://help.cloudtalk.io/en/articles/9875523-trending-topics.md): Identify emerging customer interests and issues, before they escalate. - [Call Scoring](http://help.cloudtalk.io/en/articles/12353357-call-scoring.md): Learn how CloudTalk automatically scores calls and provides instant feedback to support better coaching and call quality ## Dashboard - [Dashboard Overview](http://help.cloudtalk.io/en/articles/5789823-dashboard-overview.md): See call activity highlights on the dashboard’s initial page. - [Introducing the New and Improved Dashboard](http://help.cloudtalk.io/en/articles/10516696-introducing-the-new-and-improved-dashboard.md): Welcome to the new and improved dashboard – smarter, faster, and more intuitive than ever. - [Onboarding Checklist](http://help.cloudtalk.io/en/articles/11873443-onboarding-checklist.md): Make the most out of your trial or new CloudTalk account with our dynamic onboarding checklist, personalized to your role and use case - [Call Quality Dashboard](http://help.cloudtalk.io/en/articles/16335949-call-quality-dashboard.md): Monitor and troubleshoot call quality across your account with detailed per-call and aggregate metrics, including MOS, jitter, RTT, and packet loss - [Account Settings Guide](http://help.cloudtalk.io/en/articles/10550593-account-settings-guide.md): This guide helps you set up and manage your account for smooth operations. - [Blacklist a Number](http://help.cloudtalk.io/en/articles/2145423-blacklist-a-number.md): Block unwanted calls by managing blacklisted phone numbers in CloudTalk - [Business Hours](http://help.cloudtalk.io/en/articles/2144270-business-hours.md): Customize your business hours to let clients know when you are available to accept their calls. - [Call Recordings](http://help.cloudtalk.io/en/articles/2144945-call-recordings.md): Choose who can make and access call recordings. Keep important records and improve your business conversations. - [Configure Callback](http://help.cloudtalk.io/en/articles/2144889-configure-callback.md): Activate the Callback feature and radically reduce the number of unanswered calls, improving customer satisfaction. - [Configure Voicemail Settings](http://help.cloudtalk.io/en/articles/2480271-configure-voicemail-settings.md): CloudTalk's voicemail feature will help you catch missed calls, including those received outside of your set business hours. - [Create and Manage Ring Groups](http://help.cloudtalk.io/en/articles/2144031-create-and-manage-ring-groups.md): Find out how to easily operate and configure ring groups in CloudTalk. - [Configure Sounds and Greetings](http://help.cloudtalk.io/en/articles/5412332-configure-sounds-and-greetings.md): Learn how to use sounds and greetings in CloudTalk - [Export Voicemail Speech-to-Text](http://help.cloudtalk.io/en/articles/6926594-export-voicemail-speech-to-text.md): A guide to exporting voicemails as speech-to-text files via your workflows - [How to Use SSO](http://help.cloudtalk.io/en/articles/5784952-how-to-use-sso.md): SSO setup for CloudTalk Phone or other CloudTalk applications can be adjusted from the Dashboard - [Microsoft Azure SSO Setup](http://help.cloudtalk.io/en/articles/5912324-microsoft-azure-sso-setup.md): All additional values for Microsoft Azure SSO can be found through your Azure account - [Okta SSO Setup](http://help.cloudtalk.io/en/articles/5996603-okta-sso-setup.md): Find necessary values for Okta SSO setup via your Okta developer account - [OneLogin SSO Setup](http://help.cloudtalk.io/en/articles/6028218-onelogin-sso-setup.md): How to retrieve values and input redirect URI needed for OneLogin SSO setup - [Set Up Skill Groups for Skill Based Routing](http://help.cloudtalk.io/en/articles/5799884-set-up-skill-groups-for-skill-based-routing.md): Before using skill based routing in your call flows, make sure you have set up some skill groups - [Change Email](http://help.cloudtalk.io/en/articles/8536595-change-email.md): Change your company or user emails - [Access Settings for Call Data](http://help.cloudtalk.io/en/articles/9319155-access-settings-for-call-data.md): Set company or user level access limits to manage access to call recordings and statistics. - [How to access and generate your CloudTalk API keys](http://help.cloudtalk.io/en/articles/15272380-how-to-access-and-generate-your-cloudtalk-api-keys.md): Learn where to find your API Keys in CloudTalk and how to generate a new key and secret for use with integrations and the CloudTalk API. - [CloudTalk Analytics guide](http://help.cloudtalk.io/en/articles/10559102-cloudtalk-analytics-guide.md): Track, analyze, and optimize your call center performance with this CloudTalk Analytics guide, featuring real-time monitoring, AI insights, and detailed reports. - [Introduction to CloudTalk Analytics](http://help.cloudtalk.io/en/articles/6655462-introduction-to-cloudtalk-analytics.md): An introductory guide to navigating CloudTalk Analytics - [Analytics Reports](http://help.cloudtalk.io/en/articles/6241287-analytics-reports.md): Our analytics page contains new features and top-down style reports for agents, groups, and more - [Agent Report](http://help.cloudtalk.io/en/articles/5658050-agent-report.md): Keep track of the success of your agents using the features offered through Analytics. - [Missed Calls in Analytics](http://help.cloudtalk.io/en/articles/6737082-missed-calls-in-analytics.md): Get a comprehensive view to diagnose missed calls of all types from the Analytics dashboard. - [Real Time Report](http://help.cloudtalk.io/en/articles/9324083-real-time-report.md): The Real Time report within Analytics provides a comprehensive view of active and queued calls happening in real time. - [AI Analytics Report](http://help.cloudtalk.io/en/articles/9358615-ai-analytics-report.md): The AI Analytics report compliments our Conversation Intelligence suite, providing you data insights. - [Anonymous Calls Card](http://help.cloudtalk.io/en/articles/9540081-anonymous-calls-card.md): The Anonymous calls stat card tracks the number of outbound calls made anonymously. - [Export Call Details](http://help.cloudtalk.io/en/articles/9591944-export-call-details.md): Download call analytics details in PDF format - [Call Details in Analytics](http://help.cloudtalk.io/en/articles/9596675-call-details-in-analytics.md): View and export detailed information about a call, all in one place. - [Messages Report](http://help.cloudtalk.io/en/articles/10632835-messages-report.md): Detailed insights into SMS volume, costs, and communication trends - [Tags](http://help.cloudtalk.io/en/articles/10657499-tags.md): Discover how to analyze call activity using the Tags report - [Call Log](http://help.cloudtalk.io/en/articles/10682286-call-log.md): Discover how CloudTalk's Call Log tracks call activity, metrics, and trends to optimize communication and performance. - [Group Report](http://help.cloudtalk.io/en/articles/10701550-group-report.md): Enhance your team's efficiency by utilizing the Group Report feature in Analytics. - [Wallboards](http://help.cloudtalk.io/en/articles/11514994-wallboards.md): Create and customize real-time overview to monitor calls, agent activity, and performance metrics. - [Users, Groups, and Contacts guide](http://help.cloudtalk.io/en/articles/10551915-users-groups-and-contacts-guide.md): Manage users, groups, and contacts in CloudTalk with this guide on roles, access, and call handling. - [Users](http://help.cloudtalk.io/en/articles/9241618-users.md): Learn the roles and access privileges for users in CloudTalk. - [How to add new users](http://help.cloudtalk.io/en/articles/2144066-how-to-add-new-users.md): Learn how to add and configure new users in CloudTalk, including assigning roles, permissions, and advanced settings. - [Copy User Settings](http://help.cloudtalk.io/en/articles/8299969-copy-user-settings.md): Create new users and groups with ease using our "load existing" function - [Bulk Upload Users](http://help.cloudtalk.io/en/articles/8294955-bulk-upload-users.md): A faster way to add multiple admin, agent, supervisor, or analyst users to your company account - [Managing Contacts](http://help.cloudtalk.io/en/articles/7056354-managing-contacts.md): A guide to locating and managing your CloudTalk contacts - [Contact Tags](http://help.cloudtalk.io/en/articles/5440393-contact-tags.md): Apply customized tags to help you search and sort contacts into categories to be used for campaigns or data analysis - [Custom Attributes](http://help.cloudtalk.io/en/articles/2144934-custom-attributes.md): Custom attributes for contacts help store the customer data most relevant for you. - [Power Dialer Automatic Outbound ID](http://help.cloudtalk.io/en/articles/9611995-power-dialer-automatic-outbound-id.md): Let power dialer choose the outbound number for each campaign call, based on the customer's location. - [Call Monitor](http://help.cloudtalk.io/en/articles/5440621-call-monitor.md): Supervise and join ongoing calls to help your agents in real-time and understand your customers better. - [Call Tags](http://help.cloudtalk.io/en/articles/5854602-call-tags.md): Call and Contact tags are different attributes, each with different methods to add, edit, or delete - [How to use Automatic Caller ID](http://help.cloudtalk.io/en/articles/8333267-how-to-use-automatic-caller-id.md): Automatically select the best outbound number based on the destination to improve local presence and increase answer rates. - [Phone Extension](http://help.cloudtalk.io/en/articles/10429976-phone-extension.md): Assign 4-digit extensions to individual agents, teams, or office locations for easy call routing. - [Unlimited Concurrent Calls](http://help.cloudtalk.io/en/articles/10490139-unlimited-concurrent-calls.md): Learn how to set up unlimited concurrent calls to enhance customer experience. - [Contact Merging](http://help.cloudtalk.io/en/articles/5639498-contact-merging.md): Learn how CloudTalk handles contact deduplication across all contact sources - [Routing & Call Flow Design guide](http://help.cloudtalk.io/en/articles/10559796-routing-call-flow-design-guide.md): This guide explores CloudTalk’s Routing & Call Flow Design, helping you create custom call flows, automate routing, and optimize inbound call management. - [Route Number by Country](http://help.cloudtalk.io/en/articles/5767010-route-number-by-country.md): Set up a call flow to route international numbers to the proper team of agents or branches - [Call Flow Designer Guide](http://help.cloudtalk.io/en/articles/3669429-call-flow-designer-guide.md): Learn about the features and inbound call steps that are available in CloudTalk's user-friendly Call Flow Designer - [Skill Based Routing in Call Flow](http://help.cloudtalk.io/en/articles/5802573-skill-based-routing-in-call-flow.md): Start designing call flows that direct your clients to the agent groups who can help them - [Copy Call Flow](http://help.cloudtalk.io/en/articles/6151826-copy-call-flow.md): Use the copy call flow feature and save anything from one step to an entire number branch for use elsewhere - [Caller-Based Routing with Conditions](http://help.cloudtalk.io/en/articles/5763009-caller-based-routing-with-conditions.md): Route calls based on region, contact, or other conditions using a condition splitter in your call flow - [Collect Input from Caller Step](http://help.cloudtalk.io/en/articles/5878950-collect-input-from-caller-step.md): How Collect input from caller works and how you can use it as an action step in call flow designs - [Time Router](http://help.cloudtalk.io/en/articles/9652337-time-router.md): Route to a branch based on the day or time of an incoming call. - [HTTP Request Step](http://help.cloudtalk.io/en/articles/6883940-http-request-step.md): Configure data exchange in CFD to power smarter, data-driven call routing. - [Filter Out Changing Spam Numbers](http://help.cloudtalk.io/en/articles/5810641-filter-out-changing-spam-numbers.md): Automatically ignore batch spam numbers with Call Flow Designer - [Post-Call Survey](http://help.cloudtalk.io/en/articles/8200861-post-call-survey.md): A guide to using post-call surveys in CloudTalk to collect feedback from your callers - [How to send an automatic SMS using Call Flow Designer](http://help.cloudtalk.io/en/articles/8249875-how-to-send-an-automatic-sms-using-call-flow-designer.md): A guide to automating the sending of SMSes via CFD in CloudTalk's Dashboard - [Workflow Automations guide](http://help.cloudtalk.io/en/articles/10568412-workflow-automations-guide.md): This guide explains how to set up CloudTalk’s Workflow Automations, using triggers, conditions, and actions to streamline tasks, automate messaging, and integrate with external tools. - [Configuring Workflow Automations](http://help.cloudtalk.io/en/articles/5450779-configuring-workflow-automations.md): Workflow Automation is an efficient way of streamlining business processes, especially in customer support and sales departments. - [Triggers](http://help.cloudtalk.io/en/articles/5648924-triggers.md): Learn how to use Triggers in your Workflow Automations - [Conditions](http://help.cloudtalk.io/en/articles/5649346-conditions.md): Learn how to use Conditions in your Workflow Automations - [Actions](http://help.cloudtalk.io/en/articles/5649782-actions.md): Learn how to use an Action in your Workflow Automations - [Automate a Welcome SMS](http://help.cloudtalk.io/en/articles/8069738-automate-a-welcome-sms.md): Use our workflow automations to send new contacts a text to welcome their business - [Speech-to-Text Transcription](http://help.cloudtalk.io/en/articles/5671571-speech-to-text-transcription.md): Set up a automated transcription and export of call transcripts using workflow automations. - [Send Transcriptions to Slack](http://help.cloudtalk.io/en/articles/5959405-send-transcriptions-to-slack.md): Our workflow automations allow you to forward transcribed calls to your company Slack. - [Automate Contact Tags](http://help.cloudtalk.io/en/articles/5846575-automate-contact-tags.md): Create an automated Workflow to add tags to contacts that meet certain criteria - [Automate a Follow-up SMS](http://help.cloudtalk.io/en/articles/5645146-automate-a-follow-up-sms.md): Set up an automated followup SMS using Workflow Automations - [Forward Incoming SMS to Slack](http://help.cloudtalk.io/en/articles/5671117-forward-incoming-sms-to-slack.md): Our workflow automations allow you to forward inbound SMS messages to your company Slack. - [Export Survey Answers](http://help.cloudtalk.io/en/articles/7896628-export-survey-answers.md): Using Workflow Automations, we can export survey responses from a campaign to a preferred CRM system - [HubSpot Authentication](http://help.cloudtalk.io/en/articles/8394676-hubspot-authentication.md): How the HubSpot API authenticates requests from workflow automations within CloudTalk - [Cue Cards](http://help.cloudtalk.io/en/articles/11154936-cue-cards.md): Cue Cards help your agents by showing up-to-date details, like client history, deal status, or custom call scripts. - [How to Route Calls to the Previously Present Agent](http://help.cloudtalk.io/en/articles/11948146-how-to-route-calls-to-the-previously-present-agent.md): Ensure calls are routed to the most recent agent who communicated with the client. - [Setting up Campaigns](http://help.cloudtalk.io/en/articles/8428838-setting-up-campaigns.md): Set up and manage calling campaigns for your outbound team. - [Using Campaigns with CloudTalk Dialer](http://help.cloudtalk.io/en/articles/11550309-using-campaigns-with-cloudtalk-dialer.md): Master the CloudTalk Dialer interface to unlock its full potential. - [AI Sales Dialer: Sequential Mode \(1 line\)](http://help.cloudtalk.io/en/articles/11537247-ai-sales-dialer-sequential-mode-1-line.md): Execute campaigns using the sequential dialer within the CloudTalk phone app and synced CRM outcomes. - [AI Sales Dialer: Parallel Mode \(2+ lines\)](http://help.cloudtalk.io/en/articles/11550416-ai-sales-dialer-parallel-mode-2-lines.md): Speed up outreach with Parallel Dialing, Voicemail Detection, and CRM-synced outcomes. - [Using Campaigns with Power Dialer](http://help.cloudtalk.io/en/articles/5782017-using-campaigns-with-power-dialer.md): Manage outbound calling campaigns from the CloudTalk Phone desktop app - [Call Scripts](http://help.cloudtalk.io/en/articles/15101461-call-scripts.md): Create and manage call scripts for your outbound campaigns. - [Surveys](http://help.cloudtalk.io/en/articles/15103961-surveys.md): Create and manage surveys to collect structured information from contacts during campaign calls. - [Using Zoho CRM with Campaign Dialers](http://help.cloudtalk.io/en/articles/11503460-using-zoho-crm-with-campaign-dialers.md): Set up campaigns, sync data, and export calls by integrating Zoho CRM with the campaign dialers. - [Using HubSpot with Campaign Dialers](http://help.cloudtalk.io/en/articles/9562215-using-hubspot-with-campaign-dialers.md): Set up campaigns, sync data, and export calls by integrating HubSpot with the campaign dialers. - [Using Pipedrive with Campaign Dialers](http://help.cloudtalk.io/en/articles/11508138-using-pipedrive-with-campaign-dialers.md): Set up campaigns, sync data, and export calls by integrating Pipedrive with the campaign dialers. - [Conference Calling](http://help.cloudtalk.io/en/articles/8264147-conference-calling.md): Learn how to set up one or more conference rooms for both internal and external meetings - [Dashboard Statistics](http://help.cloudtalk.io/en/articles/5652222-dashboard-statistics.md): Maximize productivity with the help of monitors and filtering tools our dashboard statistics provide - [The Realtime Dashboard](http://help.cloudtalk.io/en/articles/5440669-the-realtime-dashboard.md): Our realtime dashboard provides you with call center metrics in real time, enabling you to boost customer satisfaction. - [Track Team Participation in Real Time](http://help.cloudtalk.io/en/articles/5657269-track-team-participation-in-real-time.md): Use CloudTalk's dashboard statistics pages to track team involvement - [Wallboard and Realtime Settings](http://help.cloudtalk.io/en/articles/5667799-wallboard-and-realtime-settings.md): Understand entry variables for Realtime and Wallboards values used in statistics calculations ## Integrations - [Integrations guide](http://help.cloudtalk.io/en/articles/10570091-integrations-guide.md): This guide covers setting up and optimizing CloudTalk’s integrations to sync data, automate workflows, and streamline communication across platforms. - [Configure Help Scout](http://help.cloudtalk.io/en/articles/2271916-configure-help-scout.md): Configure data exchange between CloudTalk and Help Scout to ensure your data stays up to date. - [Configure Pipedrive](http://help.cloudtalk.io/en/articles/2843578-configure-pipedrive.md): Configure data exchange and install the CloudTalk CTI to ensure your data stays up to date and your team can call directly from Pipedrive. - [Configure Freshdesk](http://help.cloudtalk.io/en/articles/2582636-configure-freshdesk.md): Configure data exchange between CloudTalk and Freshdesk to ensure your data stays up to date. - [Configure Microsoft Dynamics 365 Sales](http://help.cloudtalk.io/en/articles/7052011-configure-microsoft-dynamics-365-sales.md): Configure data exchange between CloudTalk and Microsoft Dynamics 365 Sales to ensure your data stays up to date. - [Configure Intercom](http://help.cloudtalk.io/en/articles/2583571-configure-intercom.md): Configure data exchange between CloudTalk and Intercom to ensure your data stays up to date. - [Configure Salesforce](http://help.cloudtalk.io/en/articles/3368501-configure-salesforce.md): Configure data exchange between CloudTalk and Salesforce to ensure your data stays up to date. - [Configure Zapier](http://help.cloudtalk.io/en/articles/3410740-configure-zapier.md): Configure data exchange between CloudTalk and Zapier to ensure your data stays up to date. - [Configure Zoho](http://help.cloudtalk.io/en/articles/3490662-configure-zoho.md): Configure data exchange between CloudTalk and Zoho to ensure your data stays up to date. - [Configure LiveAgent](http://help.cloudtalk.io/en/articles/3895756-configure-liveagent.md): Configure data exchange and to ensure your data stays up to date and your team can call directly from Liveagent. - [Configure Front](http://help.cloudtalk.io/en/articles/3548863-configure-front.md): Configure data exchange and install the CloudTalk CTI to ensure your data stays up to date and your team can call directly from Front. - [Configure Zendesk](http://help.cloudtalk.io/en/articles/3402805-configure-zendesk.md): Configure data exchange between CloudTalk and Zendesk to ensure your data stays up to date. - [Configure Zendesk Sell](http://help.cloudtalk.io/en/articles/3722182-configure-zendesk-sell.md): Configure data exchange between CloudTalk and Zendesk Sell to ensure your data stays up to date. - [Configure ActiveCampaign](http://help.cloudtalk.io/en/articles/5639069-configure-activecampaign.md): Configure data exchange between CloudTalk and ActiveCampaign to ensure your data stays up to date. - [Configure Gorgias](http://help.cloudtalk.io/en/articles/4393482-configure-gorgias.md): Configure data exchange between CloudTalk and Gorgias to ensure your data stays up to date. - [Configure HubSpot](http://help.cloudtalk.io/en/articles/3206271-configure-hubspot.md): Configure data exchange between CloudTalk and HubSpot to ensure your data stays up to date. - [Configure Gong](http://help.cloudtalk.io/en/articles/5353533-configure-gong.md): Configure data exchange between CloudTalk and Gong to ensure your data stays up to date. - [Configure Copper](http://help.cloudtalk.io/en/articles/5639577-configure-copper.md): Configure data exchange between CloudTalk and Copper to ensure your data stays up to date. - [Configure Outreach](http://help.cloudtalk.io/en/articles/5642886-configure-outreach.md): Configure data exchange between CloudTalk and Outreach to ensure your data stays up to date. - [Configure Zoho Desk](http://help.cloudtalk.io/en/articles/6114608-configure-zoho-desk.md): Learn how to connect Zoho Desk to CloudTalk and configure data synchronization - [Configure Adobe Commerce \(Magento\)](http://help.cloudtalk.io/en/articles/5775029-configure-adobe-commerce-magento.md): Configure data exchange between CloudTalk and Adobe Commerce \(Magento\) to ensure your data stays up to date. - [Configure Salesloft](http://help.cloudtalk.io/en/articles/5890178-configure-salesloft.md): Configure data exchange and to ensure your data stays up to date and your team can call directly from Salesloft - [Configure Kustomer](http://help.cloudtalk.io/en/articles/6604201-configure-kustomer.md): Configure data exchange between CloudTalk and Kustomer to ensure your data stays up to date. - [Configure Playvox](http://help.cloudtalk.io/en/articles/6382667-configure-playvox.md): Configure data exchange between CloudTalk and Playvox to ensure your data stays up to date. - [Configure Capsule CRM](http://help.cloudtalk.io/en/articles/11169594-configure-capsule-crm.md): Configure data exchange ensure your data stays up to date and your team can call directly from Capsule CRM. - [Configure noCRM](http://help.cloudtalk.io/en/articles/11485402-configure-nocrm.md): Configure data exchange between CloudTalk and noCRM to ensure your data stays up to date. - [Configure monday.com](http://help.cloudtalk.io/en/articles/11599003-configure-monday-com.md): Configure data exchange between CloudTalk and monday.com to ensure your data stays up to date. - [Configure Odoo](http://help.cloudtalk.io/en/articles/11703488-configure-odoo.md): Configure data exchange between CloudTalk and Odoo to ensure your data stays up to date. - [Configure Shopify](http://help.cloudtalk.io/en/articles/11722533-configure-shopify.md): Configure data exchange between CloudTalk and Shopify to ensure your data stays up to date. - [Configure Workable](http://help.cloudtalk.io/en/articles/11791405-configure-workable.md): Configure data exchange between CloudTalk and Workable to ensure your data stays up to date. - [Configure Greenhouse](http://help.cloudtalk.io/en/articles/11937842-configure-greenhouse.md): Configure data exchange between CloudTalk and Greenhouse to ensure your data stays up to date. - [Configure Close](http://help.cloudtalk.io/en/articles/13004211-configure-close.md): Configure data exchange between CloudTalk and Close to ensure your data stays up to date. - [Configure Bullhorn](http://help.cloudtalk.io/en/articles/13924700-configure-bullhorn.md): Configure data exchange and install the CloudTalk CTI to ensure your data stays up to date and your team can call directly from Bullhorn - [Configure Custom Field Mapping for Zendesk](http://help.cloudtalk.io/en/articles/14300299-configure-custom-field-mapping-for-zendesk.md): Sync CloudTalk call data to Zendesk ticket fields for structured tracking and reporting - [Configure MS Teams](http://help.cloudtalk.io/en/articles/14410073-configure-ms-teams.md): Configure data exchange between CloudTalk and Microsoft Teams to ensure your data stays up to date. - [Configure Freshsales \(Freshworks CRM\)](http://help.cloudtalk.io/en/articles/14595190-configure-freshsales-freshworks-crm.md): Configure data exchange between CloudTalk and Freshsales to ensure your data stays up to date. - [Configure Make](http://help.cloudtalk.io/en/articles/5641761-configure-make.md): Set up Make's public integration to start automating workflows with CloudTalk - [Configure Nicereply](http://help.cloudtalk.io/en/articles/5633816-configure-nicereply.md): Collect customer satisfaction feedback automatically after calls and SMS conversations. - [Integrating a custom or in-house CRM with CloudTalk](http://help.cloudtalk.io/en/articles/16012908-integrating-a-custom-or-in-house-crm-with-cloudtalk.md): Connect a custom or in-house CRM to CloudTalk using the REST API, Workflow Automation, or a no-code bridge like Zapier or Make - [Re-authorizing Your CRM Integration](http://help.cloudtalk.io/en/articles/14817211-re-authorizing-your-crm-integration.md): Keep your integrations connected without disrupting your data or workflows. - [Using CloudTalk with LiveAgent](http://help.cloudtalk.io/en/articles/5360068-using-cloudtalk-with-liveagent.md): Explore how calls are handled and how information is synced between CloudTalk and LiveAgent - [Using CloudTalk with Pipedrive](http://help.cloudtalk.io/en/articles/5360220-using-cloudtalk-with-pipedrive.md): Explore how calls are handled and how information is synced between CloudTalk and Pipedrive - [Using CloudTalk with Zoho](http://help.cloudtalk.io/en/articles/5375783-using-cloudtalk-with-zoho.md): Explore how calls are handled and how information is synced between CloudTalk and Zoho - [CloudTalk Phone in HubSpot](http://help.cloudtalk.io/en/articles/5368689-cloudtalk-phone-in-hubspot.md): See how our CTI works within HubSpot - [Using CloudTalk with Front](http://help.cloudtalk.io/en/articles/5361474-using-cloudtalk-with-front.md): Explore how calls are handled and how information is synced between CloudTalk and Front. - [Using CloudTalk with Salesforce](http://help.cloudtalk.io/en/articles/5370420-using-cloudtalk-with-salesforce.md): Explore how calls are handled and how information is synced between CloudTalk and Salesforce. - [Using CloudTalk with Gorgias](http://help.cloudtalk.io/en/articles/5368856-using-cloudtalk-with-gorgias.md): Explore how calls are handled and how information is synced between CloudTalk and Gorgias. - [Using CloudTalk with Zendesk Sell](http://help.cloudtalk.io/en/articles/5372885-using-cloudtalk-with-zendesk-sell.md): Explore how calls are handled and how information is synced between CloudTalk and Zendesk Sell. - [Using CloudTalk with Intercom](http://help.cloudtalk.io/en/articles/5372805-using-cloudtalk-with-intercom.md): Explore how calls are handled and how information is synced between CloudTalk and Intercom - [Using CloudTalk with Zendesk](http://help.cloudtalk.io/en/articles/5370637-using-cloudtalk-with-zendesk.md): Explore how calls are handled and how information is synced between CloudTalk and Zendesk - [ActiveCampaign Data Sync](http://help.cloudtalk.io/en/articles/5639294-activecampaign-data-sync.md): How data is synchronized between your CloudTalk and ActiveCampaign account - [Copper Data Sync](http://help.cloudtalk.io/en/articles/5639691-copper-data-sync.md): Set up integrated Copper to merge contacts and information through the CloudTalk interface - [Using CloudTalk with Help Scout](http://help.cloudtalk.io/en/articles/5368945-using-cloudtalk-with-help-scout.md): Explore how calls are handled and how information is synced between CloudTalk and Help Scout - [Using CloudTalk with Outreach](http://help.cloudtalk.io/en/articles/5642947-using-cloudtalk-with-outreach.md): Explore how calls are handled and how information is synced between CloudTalk and Outreach - [Using CloudTalk with Adobe Commerce \(Magento\)](http://help.cloudtalk.io/en/articles/5775968-using-cloudtalk-with-adobe-commerce-magento.md): Explore how calls are handled and how information is synced between CloudTalk and Adobe Commerce \(Magento\) - [Using CloudTalk with Playvox](http://help.cloudtalk.io/en/articles/6382662-using-cloudtalk-with-playvox.md): Explore how calls are handled and how information is synced between CloudTalk and Playvox - [Using CloudTalk with Salesloft](http://help.cloudtalk.io/en/articles/5890189-using-cloudtalk-with-salesloft.md): Explore how calls are handled and how information is synced between CloudTalk and Salesloft. - [HubSpot Quick Fixes](http://help.cloudtalk.io/en/articles/8272721-hubspot-quick-fixes.md): Find solutions to common problems in your HubSpot & CloudTalk integration setup - [Automatic Missed Call Assignment](http://help.cloudtalk.io/en/articles/8732309-automatic-missed-call-assignment.md): How automatic assignment for call export works with missed calls, voicemails, and other cases - [How to Use CloudTalk with Plecto](http://help.cloudtalk.io/en/articles/9173595-how-to-use-cloudtalk-with-plecto.md): Integrate call history with your Plecto: Business dashboard - [Using Cloudtalk with MS Teams](http://help.cloudtalk.io/en/articles/9691181-using-cloudtalk-with-ms-teams.md): Set up your CloudTalk phone from your Teams dashboard and create a centralized location for calling data and contact records. - [Using CloudTalk with Capsule CRM](http://help.cloudtalk.io/en/articles/11196736-using-cloudtalk-with-capsule-crm.md): Explore how calls are handled and how information is synced between CloudTalk and Capsule. - [Using CloudTalk with noCRM](http://help.cloudtalk.io/en/articles/11494280-using-cloudtalk-with-nocrm.md): Explore how calls are handled and how information is synced between CloudTalk and noCRM. - [Using CloudTalk with monday.com](http://help.cloudtalk.io/en/articles/11600475-using-cloudtalk-with-monday-com.md): Explore how calls are handled and how information is synced between CloudTalk and monday.com. - [Using CloudTalk with Odoo](http://help.cloudtalk.io/en/articles/11710971-using-cloudtalk-with-odoo.md): Explore how calls are handled and how information is synced between CloudTalk and Odoo - [Using Shopify with CloudTalk](http://help.cloudtalk.io/en/articles/11727412-using-shopify-with-cloudtalk.md): Explore how calls are handled and how information is synced between CloudTalk and Shopify - [Using Workable with CloudTalk](http://help.cloudtalk.io/en/articles/11792909-using-workable-with-cloudtalk.md): Explore how calls are handled and how information is synced between CloudTalk and Workable - [Using CloudTalk with Greenhouse](http://help.cloudtalk.io/en/articles/11938372-using-cloudtalk-with-greenhouse.md): Explore how calls are handled and how information is synced between CloudTalk and Greenhouse. - [Using CloudTalk with Close](http://help.cloudtalk.io/en/articles/13004259-using-cloudtalk-with-close.md): Explore how calls are handled and how information is synced between CloudTalk and Close. - [Using CloudTalk with Bullhorn](http://help.cloudtalk.io/en/articles/11501982-using-cloudtalk-with-bullhorn.md): Explore how calls are handled and how information is synced between CloudTalk and Bullhorn - [Using Zoho Desk with CloudTalk](http://help.cloudtalk.io/en/articles/14076544-using-zoho-desk-with-cloudtalk.md): Learn how calls and customer data are synced between CloudTalk and Zoho Desk - [Using CloudTalk with HubSpot](http://help.cloudtalk.io/en/articles/14136029-using-cloudtalk-with-hubspot.md): Explore how calls are handled and how information is synced between CloudTalk and HubSpot. - [Using CloudTalk with Freshdesk](http://help.cloudtalk.io/en/articles/14179875-using-cloudtalk-with-freshdesk.md): Explore how calls are handled and how information is synced between CloudTalk and Freshdesk. - [Using CloudTalk with Microsoft Dynamics 365 Sales](http://help.cloudtalk.io/en/articles/14322905-using-cloudtalk-with-microsoft-dynamics-365-sales.md): Explore how calls are handled and how information is synced between CloudTalk and Microsoft Dynamics 365 Sales. - [Using CloudTalk with Freshsales \(Freshworks CRM\)](http://help.cloudtalk.io/en/articles/14596746-using-cloudtalk-with-freshsales-freshworks-crm.md): Explore how calls are handled and how information is synced between CloudTalk and Freshsales. - [How CloudTalk syncs data with your CRM](http://help.cloudtalk.io/en/articles/14665732-how-cloudtalk-syncs-data-with-your-crm.md): Understand how often your integrations sync and what to expect from data updates - [Using CloudTalk with Kustomer](http://help.cloudtalk.io/en/articles/14994835-using-cloudtalk-with-kustomer.md): Explore how calls are handled and how information is synced between CloudTalk and Kustomer. - [Using CloudTalk with Gong](http://help.cloudtalk.io/en/articles/15586874-using-cloudtalk-with-gong.md): Explore how CloudTalk calls are sent to Gong for transcription and analysis. - [Salesforce Service Cloud Voice: Admin Setup Guide](http://help.cloudtalk.io/en/articles/16118417-salesforce-service-cloud-voice-admin-setup-guide.md): Admin setup for CloudTalk in Salesforce Service Cloud Voice: enable Voice, configure permission sets, create the contact center, set Trusted URLs, and set up Omni-Channel. - [HubSpot SMS Workflows](http://help.cloudtalk.io/en/articles/6118552-hubspot-sms-workflows.md): This guide explains how to send an SMS via CloudTalk as an Action step in HubSpot's Workflows feature. - [Pipedrive Deal Stage: Zapier Automation](http://help.cloudtalk.io/en/articles/5724062-pipedrive-deal-stage-zapier-automation.md): Create a Zap to import the stage of a deal from Pipedrive into CloudTalk, using Zapier - [Export Speech-to-Text to HubSpot](http://help.cloudtalk.io/en/articles/8386173-export-speech-to-text-to-hubspot.md): Export your call transcriptions into HubSpot as notes - [Salesforce Cadences](http://help.cloudtalk.io/en/articles/8494589-salesforce-cadences.md): Set up your CloudTalk + Salesforce integration to work with the Salesforce Engagement platform - [Einstein Conversation Insights Setup](http://help.cloudtalk.io/en/articles/8290842-einstein-conversation-insights-setup.md): A guide to setting up your Einstein Conversation Insights Salesforce integration with CloudTalk - [Salesforce Contact Lists in Campaigns](http://help.cloudtalk.io/en/articles/9170735-salesforce-contact-lists-in-campaigns.md): Source dialer campaign contacts from your saved lists in Salesforce - [Salesforce Actions](http://help.cloudtalk.io/en/articles/9394264-salesforce-actions.md): Perform workflow actions connected to the Salesforce API. - [Call Exports to Salesforce](http://help.cloudtalk.io/en/articles/9508395-call-exports-to-salesforce.md): Easily sort call data logged to your Salesforce account as activities. - [Salesforce Field Mapping](http://help.cloudtalk.io/en/articles/9620351-salesforce-field-mapping.md): Connect contact custom attributes to object fields in Salesforce. - [Send CloudTalk SMS from Pipedrive via Automation](http://help.cloudtalk.io/en/articles/14594584-send-cloudtalk-sms-from-pipedrive-via-automation.md): Automatically trigger SMS messages from CloudTalk based on deal updates in Pipedrive - [Salesforce Service Cloud Voice](http://help.cloudtalk.io/en/articles/14654473-salesforce-service-cloud-voice.md): Set up Salesforce Service Cloud Voice and manage your calls directly in Salesforce. ## Billing & Subscription - [How to upgrade to a paid plan](http://help.cloudtalk.io/en/articles/5517138-how-to-upgrade-to-a-paid-plan.md): Switch from your trial and start using CloudTalk fully in just a few steps. - [How to change or cancel your subscription](http://help.cloudtalk.io/en/articles/5591721-how-to-change-or-cancel-your-subscription.md): A quick guide to changing or cancelling your CloudTalk subscription - [Understanding pricing plans and what they include](http://help.cloudtalk.io/en/articles/13130387-understanding-pricing-plans-and-what-they-include.md): Learn what each CloudTalk plan includes and how minutes, bundles, and add-ons are applied - [Demo Account](http://help.cloudtalk.io/en/articles/11748857-demo-account.md): Key features, limitations, and FAQs about your CloudTalk demo account. - [Account Activation Requirements](http://help.cloudtalk.io/en/articles/11991629-account-activation-requirements.md): Understand the verification steps and documents needed to fully activate your account. - [Fair Usage Policy](http://help.cloudtalk.io/en/articles/14633971-fair-usage-policy.md): Understand usage limits, how they are calculated, and how they affect your billing - [Geographic Bundles \(Calling Add-ons\)](http://help.cloudtalk.io/en/articles/14655070-geographic-bundles-calling-add-ons.md): Expand your calling coverage by adding new destinations to your plan minutes - [Application for NPO Subscriptions](http://help.cloudtalk.io/en/articles/5718457-application-for-npo-subscriptions.md): If you represent a non-profit organization, CloudTalk is happy to provide you with special pricing conditions. - [Billing page overview](http://help.cloudtalk.io/en/articles/5591834-billing-page-overview.md): Overview of your subscription and billing settings - [Where can I find my invoices in CloudTalk?](http://help.cloudtalk.io/en/articles/5595445-where-can-i-find-my-invoices-in-cloudtalk.md): Information regarding the sending and receiving of CloudTalk invoices - [Add or update payment and billing details](http://help.cloudtalk.io/en/articles/2480470-add-or-update-payment-and-billing-details.md): A quick guide to adding payment information to your CloudTalk account - [Understanding your CloudTalk invoice](http://help.cloudtalk.io/en/articles/15163668-understanding-your-cloudtalk-invoice.md): A breakdown of every section and charge on your CloudTalk invoice - [Payment Methods](http://help.cloudtalk.io/en/articles/5595387-payment-methods.md): A guide to the different payment methods available with CloudTalk - [Managing your credit in CloudTalk](http://help.cloudtalk.io/en/articles/2480517-managing-your-credit-in-cloudtalk.md): Manage your account credit, set up auto top-ups, and understand how credit is used - [How auto top-up works](http://help.cloudtalk.io/en/articles/14636883-how-auto-top-up-works.md): Automatically maintain your credit balance and prevent service disruptions - [Does auto top-up have a spending limit?](http://help.cloudtalk.io/en/articles/14637063-does-auto-top-up-have-a-spending-limit.md) - [Credit running low: what to do](http://help.cloudtalk.io/en/articles/14638631-credit-running-low-what-to-do.md): Understand low credit alerts, restore calling quickly, and prevent service interruptions. - [Credit movement export](http://help.cloudtalk.io/en/articles/14470553-credit-movement-export.md): Download a detailed report of your credit usage for tracking and analysis - [Credit balance alert emails](http://help.cloudtalk.io/en/articles/15176446-credit-balance-alert-emails.md): Learn when credit alert emails are sent, who receives them, and how to set a custom notification threshold - [Where can I find my call charges?](http://help.cloudtalk.io/en/articles/5591773-where-can-i-find-my-call-charges.md): A guide to finding call charges in your dashboard - [US taxes, charges and fees](http://help.cloudtalk.io/en/articles/9734196-us-taxes-charges-and-fees.md): CloudTalk's introduction of USF and Compliance Fees for US customers. - [Understanding forwarded and redirected call charges](http://help.cloudtalk.io/en/articles/14639558-understanding-forwarded-and-redirected-call-charges.md): Learn how forwarded and redirected calls are charged and how to track their costs - [What uses credit?](http://help.cloudtalk.io/en/articles/14634073-what-uses-credit.md): Understand which actions use credit and how charges are applied - [SMS, MMS, and WhatsApp Pricing](http://help.cloudtalk.io/en/articles/14652499-sms-mms-and-whatsapp-pricing.md): Understand how messaging is billed, what affects pricing, and how to track your costs ## Tech News & Updates - [Tech News & Updates guide](http://help.cloudtalk.io/en/articles/10575748-tech-news-updates-guide.md): Stay informed about the latest releases, enhancements, and important updates affecting CloudTalk users. - [Known issue: microphone not working with Macbook lid closed](http://help.cloudtalk.io/en/articles/7007452-known-issue-microphone-not-working-with-macbook-lid-closed.md): Information regarding a known issue where the built-in Macbook microphone disables itself if the Macbook lid is closed. - [Known issue: WhatsApp messaging](http://help.cloudtalk.io/en/articles/6940807-known-issue-whatsapp-messaging.md): Information regarding an ongoing provider issue with WhatsApp messaging - [How do I keep Chrome updated?](http://help.cloudtalk.io/en/articles/2480546-how-do-i-keep-chrome-updated.md): To maintain the optimum CloudTalk experience, it is necessary that your browser is regularly updated to the latest version. - [We're taking the summer to rebuild the AI Sales Dialer](http://help.cloudtalk.io/en/articles/15847434-we-re-taking-the-summer-to-rebuild-the-ai-sales-dialer.md) ## Troubleshooting & FAQs - [Outbound Calls Not Connecting](http://help.cloudtalk.io/en/articles/12867313-outbound-calls-not-connecting.md): Steps to diagnose and fix outbound calling problems - [Inbound Calls Not Reaching CloudTalk](http://help.cloudtalk.io/en/articles/12818073-inbound-calls-not-reaching-cloudtalk.md): Find out why inbound calls aren’t ringing your agents and how to fix it - [Voicemail Not Working / Not Playing Audio](http://help.cloudtalk.io/en/articles/12959171-voicemail-not-working-not-playing-audio.md): Troubleshoot missing voicemail audio, silent recordings, or callers unable to leave messages - [Can’t Hear or Poor Audio During Calls](http://help.cloudtalk.io/en/articles/12008227-can-t-hear-or-poor-audio-during-calls.md): Step-by-step troubleshooting for fixing poor call audio in CloudTalk - [Report Call Issues](http://help.cloudtalk.io/en/articles/4284344-report-call-issues.md): Call ID and Log ID codes: where to find them and how to report issues with your calls - [External Callers Hear "Number Does Not Exist" for a CloudTalk Number](http://help.cloudtalk.io/en/articles/15702482-external-callers-hear-number-does-not-exist-for-a-cloudtalk-number.md): Find out why a working CloudTalk number can still be unreachable from outside phone networks, and what to do about it - [Inbound Call Shows the Wrong Caller Number](http://help.cloudtalk.io/en/articles/15704305-inbound-call-shows-the-wrong-caller-number.md): Find out why CloudTalk sometimes displays a different number than the actual caller, and how to report it - [Why a call shows as "rejected" after ringing for only a second](http://help.cloudtalk.io/en/articles/16255848-why-a-call-shows-as-rejected-after-ringing-for-only-a-second.md): Why a call can briefly show as rejected, and how to check it wasn't lost. - [Cannot Send or Receive SMS](http://help.cloudtalk.io/en/articles/12959333-cannot-send-or-receive-sms.md): Troubleshoot issues with sending or receiving SMS in CloudTalk - [Cannot Send or Receive MMS](http://help.cloudtalk.io/en/articles/13131043-cannot-send-or-receive-mms.md): Learn why MMS may fail in CloudTalk and how to restore media messaging - [WhatsApp Not Sending or Receiving Messages](http://help.cloudtalk.io/en/articles/13333950-whatsapp-not-sending-or-receiving-messages.md): Troubleshoot common issues with sending or receiving WhatsApp messages in CloudTalk - [CloudTalk Dialer Not Accessible or Not Activated](http://help.cloudtalk.io/en/articles/13192226-cloudtalk-dialer-not-accessible-or-not-activated.md): How to identify and fix common reasons why the Dialer is missing or unavailable - [Dialer Not Moving to the Next Call](http://help.cloudtalk.io/en/articles/13128134-dialer-not-moving-to-the-next-call.md): Learn why your dialer may stop progressing to the next contact and how to resolve the most common causes. - [Call Dispositions or Outcomes Not Syncing to CRM](http://help.cloudtalk.io/en/articles/13192280-call-dispositions-or-outcomes-not-syncing-to-crm.md): How to troubleshoot missing or unsynced call outcomes in your CRM - [Cannot Purchase or Replace a Number](http://help.cloudtalk.io/en/articles/13001853-cannot-purchase-or-replace-a-number.md): Learn what prevents number purchase or replacement and how to fix it quickly - [Can’t Remove or Delete a Phone Number from CloudTalk](http://help.cloudtalk.io/en/articles/12867043-can-t-remove-or-delete-a-phone-number-from-cloudtalk.md): How to request number deletion, what changes after removal, and when the update applies - [Unauthorized Port-Out Requests: What to Do](http://help.cloudtalk.io/en/articles/15869877-unauthorized-port-out-requests-what-to-do.md): What to do if your number is being transferred away without your request. - [CSV Import Stuck](http://help.cloudtalk.io/en/articles/12958920-csv-import-stuck.md): What to do when your contact CSV import is stuck or taking longer than expected - [Upload of CSV File Fails](http://help.cloudtalk.io/en/articles/12930295-upload-of-csv-file-fails.md): Troubleshoot CSV upload errors, delays, and formatting problems - [Campaigns Import Issues](http://help.cloudtalk.io/en/articles/12931982-campaigns-import-issues.md): Why Campaigns skip certain contacts and how to troubleshoot audience-building issues - [Duplicate Contacts Behave Unexpectedly](http://help.cloudtalk.io/en/articles/12929922-duplicate-contacts-behave-unexpectedly.md): Learn why duplicate contacts appear and how to handle them - [Troubleshooting CloudTalk Go](http://help.cloudtalk.io/en/articles/12683268-troubleshooting-cloudtalk-go.md): Fix common issues with calls, connectivity, and notifications on your CloudTalk Mobile App - [Mobile App Not Receiving Calls](http://help.cloudtalk.io/en/articles/13130761-mobile-app-not-receiving-calls.md): How to troubleshoot situations where CloudTalk Go stops receiving calls or notifications. - [Audio Problems in the CloudTalk Widget in Pipedrive](http://help.cloudtalk.io/en/articles/16251416-audio-problems-in-the-cloudtalk-widget-in-pipedrive.md): Steps to diagnose and fix one-way or missing audio when using CloudTalk inside Pipedrive. - [Why was my payment declined?](http://help.cloudtalk.io/en/articles/15868898-why-was-my-payment-declined.md): Understand why a subscription charge may fail and how to fix declined or failed payments. - [Can't log in to CloudTalk](http://help.cloudtalk.io/en/articles/16014347-can-t-log-in-to-cloudtalk.md): Fix common CloudTalk login problems: incognito, password reset, SSO errors, phone number format, and disabled accounts - [Desktop App Closes Unexpectedly](http://help.cloudtalk.io/en/articles/16039274-desktop-app-closes-unexpectedly.md): Fix a CloudTalk desktop app that closes on its own during login, campaigns, or calls, and learn how to collect crash logs for support.