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In this article you will learn how to upload or generate custom sounds and greetings, where to find them in the dashboard, and where they can be applied across your CloudTalk setup.
User level: Admin
Important notice: The possibility to add customized sounds is only available in the Essential or Expert package. Adding personalized sounds and greetings is not included in the Starter plan.Users with Starter plan can choose from default sounds, uploaded by CloudTalk. At the moment, we offer sounds for different situations in 3 languages: English, Slovak, and Czech.
Sounds can be uploaded, generated, played, edited, downloaded & deleted in the Dashboard > Settings > Sounds.
The Sounds page in Settings

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Please note that:

  • sounds added by CloudTalk are not downloadable
  • sounds that are in use cannot be deleted
  • only mp3 files are supported for uploaded sounds
  • maximum of 8 MB is supported for uploaded sounds
  • sounds created via Text to speech are generated directly in the dashboard
When uploading personalized sounds and greetings, you can enter an internal name of your liking which helps you keep all your sounds organized.

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Text to speech

Instead of uploading an audio file, you can generate a custom sound directly in the dashboard using the Text to speech option. To create a sound this way, go to Settings > Sounds, click + Add sound, and select the Text to speech tab in the modal. Fill in the following fields:
  • Name your sound: an internal label to keep your library organized (not heard by callers)
  • Voice: choose from available AI voices; use the play button to preview the voice before generating
  • Output language: the language your message will be spoken in
  • Message: the text to convert to speech (maximum 1,000 characters)
  • Reusing recent messages: Next to the Message field, click Recent to open a searchable list of messages you have generated before. Start typing to filter, then select a message to insert it. Each entry shows the voice and language it was created with. You can remove individual entries or use Clear all to empty the list. Up to 100 recent messages are stored.
Note: If your message is longer than the 1,000-character limit, only the beginning is converted to audio and the rest is left out, which is why a long message may generate only part of what you entered. This field is intended for short greetings, IVR prompts, and announcements. For longer content, split it into separate sounds, each under the limit, or trim it to the key sentences.
Once ready, click Generate audio to preview the result. If satisfied, click Save. The sound will appear in your Custom sounds list and can be assigned anywhere sounds are used (Groups, IVR, Playback, Business hours, etc.).

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Where to Configure Sounds

  1. Groups: In Groups > Group edit > Advanced settings, you can choose recordings for waiting message and periodic announcement.
  • Waiting message: this is what your callers hear when they’re waiting on the line. You can select either default music (by CT), default ringing or a sound of your own choosing.
  • Periodic announcement: this is what your callers hear at regular intervals while waiting on the line. For example, “Thank you for holding, your call is important to us” message is played approx. each 40-60 seconds.
Important notice: If default ringing is selected as a waiting message, the periodic announcement feature will not work.
  1. Numbers/Call Flow: Different sounds and greetings can be selected in the call flow when using Playback and IVR actions.
  • Playback: using the Playback action allows you to choose a recording which will be automatically played to your customers when calling.
  • You can also create a new sound without leaving the Call Flow Designer. In a Playback or IVR action, under Add new sound, click Create new sound to open the Add sound window, where you can upload a file, generate one with Text to speech, or record audio, the same options available in Sound settings. See Text to speech above for the text-to-speech fields.
IVR (Interactive Voice Response): customized IVR menu messages provide the caller with relevant information, such as which number to press for Customer Support, Sales, Human Resources, etc.
  1. Business hours: You can set up the Sound which will be played to callers outside of business hours. Business hours can be found in Settings > Business Hours or Numbers > (edit) > Business hours.
For more information, visit Customized greetings for your PBX solution.
Need help or have a question? Just reach out through our Support portal — we’re here for you.