To make sure that your sound settings are just fine, you need to configure your sound devices, your operation system and the app.

Configuring your operation system

Windows 7

  • Open the Control Panel
  • Click on Hardware and Sound
  • Click on Sound
  • Under the individual tabs, check the hardware used for playing and recording sound and set the desired hardware as a default oneĀ 

Windows 10

  • Access Settings in the Start menu
  • Click on System
  • Click on Sound
  • Under Related Settings, open the Sound control panel
  • Under the individual tabs, check the hardware used for playing and recording sound and set the desired hardware as a default one

Mac OS

  • Open System Preferences
  • Click on SoundĀ 
  • Check the output and input items and select the desired device from the list

Configuring VOIP phone

Software VOIP phones include items for audio devices in their settings. Check whether your required devices are selected.

Configuring CloudTalk Phone web application

Open the app and check whether your microphone and speakers are allowed for our app.

In the app, you can also select your desired device. Just click on Sound settings and choose the desired microphone and speakers.

Click on Run test. You will immediately check whether your selected settings work fine. If everything is alright, just click on "Save and refresh".

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