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To make sure that your sound settings are compatible with using CloudTalk, you may need to configure your sound devices, your operating system and the CloudTalk app itself.
User level: All levels

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Configuring your operating system

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Windows 7

  • Open the Control Panel
  • Click on Hardware and Sound
  • Click on Sound
  • Under the individual tabs, check the hardware used for playing and recording sound and set the desired hardware as your default one 

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Windows 10

  • Access Settings in the Start menu
  • Click on System
  • Click on Sound
  • Under Related Settings, open the Sound control panel
  • Under the individual tabs, check the hardware used for playing and recording sound and set the desired hardware as your default one

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Mac OS

  • Open System Settings
  • Click on Sound 
  • Check the output and input items and select the desired device from the list

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Configuring VOIP phone

Software VOIP phones include items for audio devices in their settings. Check whether your required devices are selected.

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Configuring CloudTalk Phone web application

Open the app and go to Profile (icon in the bottom-left corner).
Click on Microphone & Speakers and choose the desired microphone and speakers.
Click on Start test call. This will immediately check whether your selected settings work fine. If the test call fails or your microphone still doesn’t work, see When Callers Can’t Hear You. To use Krisp noise cancellation, install the Krisp app on your computer. Then, in Microphone & Speakers, choose the Krisp microphone and the Krisp speaker and click Start test call. For more, see CloudTalk and Krisp. Ringing Strategy CloudTalk allows you to configure how incoming call ringtones are played, even when a headset is connected. To set this up:
  • Open the CloudTalk app and go to Settings.
  • Navigate to Microphone and Speakers to select the desired input/output devices for calls.
  • For ringtones, go to the Notifications section and select a different output device (e.g., your computer speakers instead of your headset).
Need help or have a question? Just reach out through our Support portal — we’re here for you.