All Collections
Getting Started with CloudTalk
Network, number ports, and setting up your account
T
Onboarding for New UsersA collection of useful videos and links for new CloudTalk users
General Setup
Installs, account startup, and hardware configuration
CloudTalk Introduction & Installing CloudTalk PhoneSimple step-by-step tutorial on how to install CloudTalk Phone app on your Mac, Windows or Linux.
Configuring your microphone and speakersConfigure your microphone and speakers to make the most of your CloudTalk experience.
How to setup ZoiperA guide to setting up Zoiper for the first time
How to set up a Cisco IP phoneA guide to setting up Cisco phones for use with CloudTalk
How do I use CSipSimple with CloudTalk?A simple and quick setup guide for the CSipSimple mobile app
How to Set Up Linphone with CloudTalkA simple and quick setup guide for Linphone desktop and mobile apps
How to import contacts to CloudTalk from a fileAn easy guide for importing contacts to CloudTalk from an Excel/CSV file
How do I import contacts into CloudTalk?With more than 500 integrations, you can import your contacts directly into CloudTalk.
How to set up MicroSIPA simple and quick setup guide for the MicroSIP desktop app
How to setup Smart DialerCopy all the numbers on any website straight to CloudTalk, and start dialing them one-by-one with a simple click.
Network & Security
Best practices for a secure and stable VoIP network
Quick Fixes Troubleshoot GuideA list of common quick fixes for technical difficulties you may be experiencing with our software
Fix Call QualityCall Quality can be affected by a range of influences. Let's take a look at some of the most common offenders and try to address them.
Setting Quality of Service (QoS)Information about the importance of Quality of Service (QoS) in VoIP and tips on how to increase call quality.
System & Network RequirementsThis post describes parameters and configuration requirements for networks, network devices, computers and VoIP phones.
Choosing a HeadsetLet's talk about what headsets you can use with CloudTalk for the best call quality experience.
How to Reset Your PasswordA guide to resetting your CloudTalk password
Improving SecuritySecurity is always an important and complex issue. Read about our recommendations.
How to Test Your Internet ConnectionUse this quick test to check the quality of your internet connection.
Porting & Number Requests
Phone number coverage and configuration
Types Of Phone NumbersA quick guide to different phone number types that you can add to your CloudTalk account
Porting Requests and ProcessHow to submit a porting request and what to expect afterwards
Registering Standard USA Numbers for Messaging (A2P 10DLC)Prepare your numbers for consumer protection measures imposed by USA operators
Porting Pricing and CoveragePricing and Coverage tables for ported numbers
Virtual Caller IDA verified virtual call ID can help you avoid rejected sales calls based on unfamiliar prefixes.
Recommendations for a Smooth PortTips for preparing to port your numbers to Cloudtalk and avoiding common rejections
Phone Number Requirements and Functionality
How to Verify USA and Canada Toll-free Numbers for A2P MessagingToll-free numbers will need to be registered to send automated messages
How To Add A New Number In CloudTalkA guide to requesting new international numbers from the Numbers team
Using SIP devices with CloudTalkHow to set up an SIP device in your dashboard
Display a Business Name As Caller IDA guide to using CNAM to show your business name or custom text to callers
Unsupported SMS/MMS use cases in USA and Canada
How to Avoid and Address Spam Tags?
How to Externally Register Your Number for Sending SMS Traffic to Singapore
USA A2P SMS FAQsbasic questions about the A2P registration process
Pricing & Subscriptions
Tiers, benefits, and how to upgrade
Application for NPO SubscriptionsIf you represent a non-profit organization, CloudTalk is happy to provide you with special pricing conditions.
How Do I Upgrade to a Paid Plan?Switch from your trial version and start fully using CloudTalk in just a few clicks
Payment MethodsA guide to the different payment methods available with CloudTalk
Pro Tips
Common questions and quick tips
Are calls between CloudTalk users free of charge?Call your colleagues - easy and free of charge with CloudTalk!
CloudTalk Express OnboardingA quick guide with useful links to get you started with CloudTalk!
How to add new agentsAn easy manual describing how to add and configure new users in CloudTalk.
The Click to Call ExtensionDial any phone number on the web with a single click. Make calls instantly to boost your team productivity.
Integrating CloudTalk to your Business ToolsConnect CloudTalk to the business tools you love
Report Call IssuesCall ID and Log ID codes—where to find them and how to report issues with your calls
Is it possible to make outbound calls from toll free numbers?Useful information regarding toll-free numbers and making outbound calls.
Making and receiving callsBasic settings when making calls.