You can also find useful information on network requirements within the following video, and even more helpful tips on our dedicated YouTube channel!
Device (dashboard application)
Google Chrome browser
Minimum 4 GB of RAM (8 GB recommended)
Intel Core i5 / AMD Ryzen 5 processor
You'll need to make sure that you have enough bandwidth to support the number of simultaneous calls you expect your agents to make. The bandwidth used is up to 100 kbps per phone call.
Please note that this bandwidth only includes audio stream traffic for making and receiving calls.
Other applications (such as email or CRM) need additional bandwidth, so more headroom is required.
If your firewall blocks outbound connections by default, make sure to exclude any of our domains (
*.cloudtalk.io) from inspection or policing on ports 80 and 443.
When possible, use a wired network connection. This will generally provide a more consistent and better quality network connection, which is vital for ensuring high call quality. We recommend using at least a Cat 5e Ethernet cable (ideally a Cat 6).
Suggested adapters (if no Ethernet port):
If you are using a VPN, we advise you to either completely deactivate it or do not use it while using CloudTalk.
If you have any questions, don't hesitate to contact our Support team. We're always here to help you!