How to Reset Your Password

A guide to resetting your CloudTalk password

Carina Yang avatar
Written by Carina Yang
Updated over a week ago

Reset your password from the dashboard following this guide.

Change to a New Password

You can always get to the dashboard from our website by selecting the Login option.

Steps From the Dashboard

  1. Once you are logged into the dashboard, select your user in the top corner.

  2. Choose Profile in the dropdown.

  3. Type in the old password and choose a new one which follows the guidelines. Select Save Profile to enact these changes.

Reset a Lost Password

  1. You must be logged out of the dashboard or in incognito mode (Ctrl + Shift + N for Windows, โŒ˜ + Shift + N for Mac).

  2. Click this link for password reset.

  3. You will be redirected to the password reset page. Enter your CloudTalk account email and select Reset password.

  4. Once completed, you should see a banner stating that a confirmation link has been emailed to you. This email will come from [email protected] with the subject Reset Your Password.

    1. Check Promotions and Spam boxes if necessary.

  5. Clicking on the email link will open a new window titled Password change. Enter your new password twice and select Change Password to confirm.

Not an admin? You'll need to contact your account admin to change your password or confirm the account email. Admin can navigate to the Agent tab to edit an agent and choose a New dashboard password for them.

For security reasons, our support team is not allowed to change passwords for you or provide information regarding registered email addresses.

However, if you need further assistance or have any questions, our Support team is here to guide you. We are always happy to help!

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