How To Add A New Number In CloudTalk
A guide to requesting new international numbers from the Numbers team
Erica Hoelper avatar
Written by Erica Hoelper
Updated this week

Follow these steps to buy a number via the dashboard.

User Level:

  • Admin

  • Account Manager


Phone numbers are important. In many cases, the first impressions of your business come from the phone number a potential customer sees on an incoming call. An unfamiliar country code can be an automatic reason for someone not to pick up the call.

With CloudTalk, you can acquire numbers from many different countries and regions all within one platform to give your company a localized presence for your customers. During your free trial, you will be automatically given a testing number, but subscribers can request to exchange or add numbers anytime through the dashboard.

Ordering a New Number

Here’s how you can request a new number:

  1. From the CloudTalk Dashboard, navigate into the Numbers tab.

  2. Click Buy a Number. Don't worry - you won't be automatically charged if you just want to exchange a number.

  3. Select a country and specify the type of number you need. If you are exchanging an existing number for a new one, please describe this as a note in the "Want to add something?" box. Order.

  4. You will see an order confirmation banner after completing your request. We'll also send a confirmation to your login email address.

  5. Our Numbers team will add the number for you as soon as possible. In case regulatory documents are needed or there are longer processing and activation times, we will let you know through an email followup.

Did you know? You can check the status of your request by selecting My Requests in the Numbers tab.

Number Coverage

Have a look at our global country coverage and numbers pricing to see what we can offer.

Our team is happy to help you find the most suitable number, though sometimes we are limited by the country regulator and can only assign numbers to customers with a local address or business registration. Less in-demand numbers may not be kept in stock and may have to be specially ordered for your company.

Have more questions? Contact our support team. We're always happy to help!

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