This guide outlines the supported number types, required documents, hosting rules, and porting timelines for New Zealand numbers.
Initial Overview
1. Supported Number Types
Number Type | Format Example |
Geographic (Local) | e.g., +64 9, +64 4 |
Toll-Free | e.g., 0800 xxx xxx |
⚠️ Mobile numbers (+64 2) are not portable to VoIP operators.
2. Submit Your Request
You can request number porting using the International Porting Form.
Looking to port numbers from other countries? See Global Porting Coverage.
3. Download LOA Template
You’ll need to submit a signed Letter of Authorization - LOA Template is added as a .zip at the end of this guide.
(Other document requirements listed below.)
4. Timelines & Pricing
Number Type | Estimated Duration | Price |
Local | ~12 business days | €30.00 per request, €8.00 per number |
Toll-Free | ~17 business days | €30.00 per request, €10.00 per number |
⚠️ Timelines may vary if submitted details do not match your current provider’s records.
Required Documents For Number Porting
LOA template (.zip) is attached at the bottom of this guide.
Signed LOA (authorized representative; must match provider records)
Recent invoice (issued within 30 days; shows number(s) and account holder)
Porting Process Overview
Submit Your Porting Request
Send your request to the CloudTalk Porting Team to begin the process.
Initial Review
Cloudtalk team'll verify number portability and confirm the next steps.
Documentation Collection
Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.
Submission to Carrier
CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.
Approval or Rejection
If approved, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).
If rejected, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.
Common Rejection Reasons
Issue | Explanation | How to Fix |
Mismatched Details | Info in LOA or invoice does not match provider record | Confirm address, name, and number formats before submission |
Unauthorized Signer | LOA signed by someone not recognized by the provider | Ensure the signer is an authorized account holder |
Inactive Number | Number has been disconnected or suspended | Request reactivation from your provider before porting |
Outdated Invoice | Invoice older than 30 days | Provide a newer invoice showing the correct number(s) |
On Porting Day
The number will be activated in CloudTalk
Your previous provider will release and deactivate the number
You’ll begin receiving inbound calls through CloudTalk
CloudTalk billing begins the same day
Need Help?
For further assistance, please refer to:
Porting Pricing and Coverage - all countries where we offer porting
Country Specific Porting Guides - for our most requested countries
Have more porting questions? Contact our Porting team. We're always happy to help!