Porting your New Zealand numbers to CloudTalk is a smooth process when you have the correct documentation. This article outlines which number types are supported, what you’ll need to submit, and how long the process typically takes.
Ready to Port?
You can submit your request to our porting team using our International Porting Form.
If you have numbers from other countries, check Global Porting coverage for details.
Supported Number Types
Number Type | Format Example |
Geographic (Local) | e.g., +64 9, +64 4 |
Toll-Free | e.g., 0800 xxx xxx |
⚠️ Mobile numbers (+64 2) are not portable to VoIP operators. If you already have a mobile number you would like to use for outbound calls on CloudTalk, we can create a Virtual Caller ID of your existing number
Required Documents For Porting
The following documentation is required for both local and toll-free number types:
Latest Invoice from Your Current Provider
Must be issued within the last 30 days
Should show the number(s) and the account holder’s name
Signed Letter of Authorization (LOA)
*attached at the bottom of this guide as a .zip
Must be signed by an authorized representative of the business or individual account holder
All details must match your provider’s records exactly
No additional hosting compliance documents are required.
Porting Timelines & Pricing
Number Type | Estimated Duration | Price |
Local | ~12 business days | €30.00 per request, €8.00 per number |
Toll-Free | ~17 business days | €30.00 per request, €10.00 per number |
Step-by-Step Porting Process
Submit a porting request to the CloudTalk Porting Team
We review the request to check number portability and confirm next steps
You complete and sign the LOA (Letter of Authorization)
You send us the LOA and a recent invoice from your current provider
CloudTalk submits the porting request to our partner carrier
Our carrier forwards the request to your current telecom provider for approval
If accepted, we’ll notify you of the confirmed porting date (usually 2- 4 business days in advance)
If rejected, we’ll share the rejection reason and assist you in correcting the information for resubmission.
Common Rejection Reasons
Contact your current service provider before submitting a porting request to CloudTalk. They can advise you on all information regarding your numbers
Read the section "What Should You Verify With Your Current Provider?" in CloudTalk Recommendations for a Smooth Port to know what to check with them in advance.
Issue | Explanation | How to Fix |
Mismatched Details | Info in LOA or invoice does not match provider record | Confirm address, name, and number formats before submission |
Unauthorized Signer | LOA signed by someone not recognized by the provider | Ensure the signer is an authorized account holder |
Inactive Number | Number has been disconnected or suspended | Request reactivation from your provider before porting |
Outdated Invoice | Invoice older than 30 days | Provide a newer invoice showing the correct number(s) |
On Porting Day
The number will be activated in CloudTalk
Your previous provider will release and deactivate the number
You’ll begin receiving inbound calls through CloudTalk
CloudTalk billing begins the same day
Need Help?
For further assistance, please refer to:
Porting Pricing and Coverage - all countries where we offer porting
Country Specific Porting Guides - for our most requested countries
Have more porting questions? Contact our Porting team. We're always happy to help!