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This guide outlines the supported number types, required documents, hosting rules, and porting timelines for Israeli numbers.

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Initial Overview

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  1. Supported Number Types

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  1. Submit Your Request

Request porting directly in the CloudTalk Dashboard: open Numbers > Port existing number and follow the guided steps. All supported number types for this country use the same flow, and you can track your request anytime under Numbers > Porting requests.
Looking to port numbers from other countries? See Global Porting Coverage.

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  1. Letter of Authorization

Where an LOA is required, the correct template for this country downloads inside the Documents step of your porting request: download it, sign it, and upload it right there. You no longer need a separate template from this guide. (Other document requirements listed below.)

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  1. Timelines & Pricing

⚠️ Timelines may vary if submitted details do not match your current provider’s records.

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Required Documents For Number Porting

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✅ Local Numbers

  • Latest invoice from the current service provider
  • Signed LOA
  • Copy of LOA signatory’s photo ID

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Other Compliance Documents (for number hosting):

  • Company name and VAT number
  • Proof of address in Israel in the same city as the number
    • Business Registration (no older than 12 months), or
    • Utility Bill (no older than 3 months), ora
    • Government Issued Documents (no older than 12 months / not expired) or
    • Lease Agreements (not expired)
  • Provision Letter signed by the subscriber confirming:
    • The engagement of services was authorized by a legal signatory
    • The signature is legally binding for the business
    • Porting Team will provide a template of this that the customer needs to put on their letter head and sign.
If you are not a registered business in Israel, you can still submit your porting request in the Dashboard without attaching an LOA.
CloudTalk have back-up providers in Israel and our Porting team will follow-up and advise you on portability

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✅ National Numbers

  • Latest invoice from the current service provider
  • Signed LOA - the template downloads in the Documents step of your porting request
  • Copy of LOA signatory’s photo ID

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✅ Toll-Free Numbers

  • Latest invoice from the current service provider
  • Signed LOA
  • Copy of LOA signatory’s photo ID

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Porting Process Overview

  1. Submit Your Porting Request
    Submit your request in the CloudTalk Dashboard under Numbers > Port existing number.
  2. Initial Review
    Cloudtalk team’ll verify number portability and confirm the next steps.
  3. Documentation Collection
    Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.
  4. Submission to Carrier
    CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.
  5. Approval or Rejection
    • If approved, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).
    • If rejected, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.

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Common Rejection Reasons

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On Porting Day

  • Your number becomes active in CloudTalk
  • Your former provider releases the number
  • Inbound traffic is routed to CloudTalk
  • Billing begins the same day
Need Help? For further assistance, please refer to: Questions about a request you’ve already submitted? Open it under Numbers > Porting requests and click Open conversation. You can also reach our Porting team by email. We’re always happy to help!