This guide outlines the supported number types, required documents, hosting rules, and porting timelines for Israeli numbers.
Supported Number Types
Number Type | Example Prefixes |
Local | Varies by region |
National | +972 7X, +972 15X, etc. |
Toll-Free |
Ready to Port?
You can submit your request to our porting team using our International Porting Form.
If you have numbers from other countries, check Global Porting coverage for details.
Required Documents For Number Porting
✅ Local Numbers
Latest invoice from the current service provider
Signed LOA (Letter of Authorization)
added as a .zip at the end of this guide
Copy of LOA signatory’s photo ID
Other Compliance Documents (for number hosting):
Company name and VAT number
Proof of address in Israel in the same city as the number of the number
Business Registration (no older than 12 months), or
Utility Bill (no older than 3 months), ora
Government Issued Documents (no older than 12 months / not expired) or
Lease Agreements (not expired)
Provision Letter signed by the subscriber confirming:
The engagement of services was authorized by a legal signatory
The signature is legally binding for the business
Porting Team will provide a template of this that the customer needs to put on their letter head and sign.
If you are not a registered business in Israel, you can proceed with the International Porting Form without attaching LOA.
CloudTalk have back-up providers in Israel and our Porting team will follow-up and advise you on portability
✅ National Numbers
Latest invoice from the current service provider
Signed LOA - added as a .zip at the end of this guide
Copy of LOA signatory’s photo ID
✅ Toll-Free Numbers
Latest invoice from the current service provider
Signed LOA - added as a .zip at the end of this guide
Copy of LOA signatory’s photo ID
Number Porting Process & Details
Number Type | Estimated Duration | Request Fee | Per Number Fee |
Local | 19 business days | €30.00 | €30.00 |
National | 19 business days | €30.00 | €30.00 |
Toll-Free | 32 business days | €30.00 | €15.00 |
⚠️ Porting timelines may be delayed if submitted information does not match your current provider's records.
Porting Process Overview
Submit Your Porting Request
Send your request to the CloudTalk Porting Team to begin the process.
Initial Review
Cloudtalk team'll verify number portability and confirm the next steps.
Documentation Collection
Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.
Submission to Carrier
CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.
Approval or Rejection
If approved, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).
If rejected, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.
Common Rejection Reasons & How to Fix Them
Contact your current service provider before submitting a porting request to CloudTalk. They can advise you on all information regarding your numbers.
Read the section "What Should You Verify With Your Current Provider?" in CloudTalk Recommendations for a Smooth Port to know what to check with them in advance.
Issue | How to Fix |
Mismatched details between the LOA, invoice, or ID | Ensure all documents use consistent legal name, tax ID, and address |
Outdated invoices (older than 30 days) | Submit a recent invoice issued within the last 30 days |
Missing government-issued ID or incomplete CNPJ | Include a valid government ID and ensure CNPJ information is accurate and complete |
Non-matching address zone for local numbers | Verify that the address matches the number’s geographic area code |
Inactive numbers | Keep the number active with your current provider until the porting is complete |
On Porting Day
Your number becomes active in CloudTalk
Your former provider releases the number
Inbound traffic is routed to CloudTalk
Billing begins the same day
Need Help?
For further assistance, please refer to:
Porting Pricing and Coverage - all countries where we offer porting
Country Specific Porting Guides - for our most requested countries
Have more porting questions? Contact our Porting team. We're always happy to help!