This guide outlines the supported number types, required documents, hosting rules, and porting timelines for Croatian numbers.
Initial Overview
1. Supported Number Types
2. Submit Your Request
You can request number porting using the International Porting Form.
Looking to port numbers from other countries? See Global Porting Coverage.
3. Submit LOA
You’ll need to submit a signed Letter of Authorization - The LOA template will be provided over email after submitting your request.
(Other document requirements listed below.)
4. Timelines & Pricing
Number Type | Estimated Duration | Price |
Local | ~12 business days | €30.00 per request, €10.00 per number |
Toll-Free | ~12 business days | €30.00 per request, €20.00 per number |
⚠️ Timelines may vary if submitted details do not match your current provider’s records.
Required Documents for Number Porting
Signed LOA (signed by legal representative)
Recent invoice (≤ 30 days; must list number(s))
Court registration extract
ID or passport of LOA signatory
OIB (VAT) number (mandatory)
Hosting Requirement (Local Numbers):
Company address must match the number’s area code
Porting Process Overview
Submit Your Porting Request
Send your request to the CloudTalk Porting Team to begin the process.
Initial Review
Cloudtalk team'll verify number portability and confirm the next steps.
Documentation Collection
Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.
Submission to Carrier
CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.
Approval or Rejection
If approved, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).
If rejected, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.
Common Rejection Reasons
Reason | Details |
Mismatched documentation | Discrepancies between LOA, invoice, or ID |
Missing court registration | Required to confirm legal business identity |
Incomplete VAT/OIB information | The OIB number must be clearly stated |
Address mismatch (local only) | Address must fall within the number’s regional area code |
Inactive number | Must be active with current provider at the time of porting |
On Porting Day
The number will be activated in CloudTalk
Your previous provider will release and deactivate the number
You’ll begin receiving inbound calls through CloudTalk
CloudTalk billing begins the same day
Need Help?
For further assistance, please refer to:
Porting Pricing and Coverage - all countries where we offer porting
Country Specific Porting Guides - for our most requested countries
Have more porting questions? Contact our Porting team. We're always happy to help!