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🇭🇷 Croatia Number Porting Guide

A guide for porting your Croatian numbers to CloudTalk

V
Written by Valeriia Volobrinskaia
Updated yesterday

This guide outlines the supported number types, required documents, hosting rules, and porting timelines for Croatian numbers.

Initial Overview

1. Supported Number Types

Number Type

Examples (prefixes)

Local

e.g., +385 1 (Zagreb), +38521Split)

Toll-Free

e.g., +385800XXX XXX

2. Submit Your Request

You can request number porting using the International Porting Form.

Looking to port numbers from other countries? See Global Porting Coverage.

3. Submit LOA

You’ll need to submit a signed Letter of Authorization - The LOA template will be provided over email after submitting your request.

(Other document requirements listed below.)

4. Timelines & Pricing

Number Type

Estimated Duration

Price

Local

~12 business days

€30.00 per request, €10.00 per number

Toll-Free

~12 business days

€30.00 per request, €20.00 per number

⚠️ Timelines may vary if submitted details do not match your current provider’s records.


Required Documents for Number Porting

  • Signed LOA (signed by legal representative)

  • Recent invoice (≤ 30 days; must list number(s))

  • Court registration extract

  • ID or passport of LOA signatory

  • OIB (VAT) number (mandatory)

Hosting Requirement (Local Numbers):
Company address must match the number’s area code


Porting Process Overview

  1. Submit Your Porting Request
    Send your request to the CloudTalk Porting Team to begin the process.

  2. Initial Review
    Cloudtalk team'll verify number portability and confirm the next steps.

  3. Documentation Collection
    Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.

  4. Submission to Carrier
    CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.

  5. Approval or Rejection

    • If approved, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).

    • If rejected, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.


Common Rejection Reasons

Reason

Details

Mismatched documentation

Discrepancies between LOA, invoice, or ID

Missing court registration

Required to confirm legal business identity

Incomplete VAT/OIB information

The OIB number must be clearly stated

Address mismatch (local only)

Address must fall within the number’s regional area code

Inactive number

Must be active with current provider at the time of porting


On Porting Day

  • The number will be activated in CloudTalk

  • Your previous provider will release and deactivate the number

  • You’ll begin receiving inbound calls through CloudTalk

  • CloudTalk billing begins the same day


Need Help?

For further assistance, please refer to:

Have more porting questions? Contact our Porting team. We're always happy to help!

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