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This guide outlines the supported number types, required documents, hosting rules, and porting timelines for Canadian numbers.

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Initial Overview

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  1. Supported Number Types

  • Local numbers
  • Mobile (wireless) numbers - require a PIN
  • Toll-free numbers

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  1. Submit Your Request

Request porting directly in the CloudTalk Dashboard: open Numbers > Port existing number and follow the guided steps. All supported number types for this country use the same flow, and you can track your request anytime under Numbers > Porting requests.
Looking to port numbers from other countries? See Global Porting Coverage.

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  1. Letter of Authorization

Where an LOA is required, the correct template for this country downloads inside the Documents step of your porting request: download it, sign it, and upload it right there. You no longer need a separate template from this guide. (Other document requirements listed below.)

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  1. Timelines & Pricing

⚠️ Timelines may vary if submitted details do not match your current provider’s records.

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Required Documents for Number Porting

The correct LOA template downloads inside the Documents step of your porting request.

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✅ Local Numbers

  • Signed Letter of Authorization (LOA)
  • Recent billing document (issued within the last 30 days)

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✅ Mobile Numbers

  • Signed LOA
  • Recent billing document (issued within the last 30 days)
  • PIN Code
  • 🔄 The number must remain active throughout the porting process

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✅ Toll-Free Numbers

  • Signed LOA
  • Recent billing document (issued within the last 30 days)
  • 🔄 Additional verification may be required depending on the original provider or routing history

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Regulatory & Carrier Compliance

Porting Canadian numbers is subject to national telecom regulations.
CloudTalk (via our partner carrier) may request additional documentation depending on:
  • Your account type (individual or business)
  • The number type being ported

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Porting Process Overview

  1. Submit Your Porting Request
    Submit your request in the CloudTalk Dashboard under Numbers > Port existing number.
  2. Initial Review
    Cloudtalk team’ll verify number portability and confirm the next steps.
  3. Documentation Collection
    Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.
  4. Submission to Carrier
    CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.
  5. Approval or Rejection
    • If approved, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).
    • If rejected, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.

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Common Rejection Reasons

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On Porting Day

  • Your number becomes active in CloudTalk
  • Your previous provider deactivates the number
  • CloudTalk billing begins the same day

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SMS Functionality Note

  • SMS support becomes available after the number is successfully ported to CloudTalk.
  • For toll-free numbers, A2P messaging registration is required before SMS functionality can be enabled.
    Please contact CloudTalk Support to complete the setup and ensure proper SMS routing.
Need Help? For further assistance, please refer to: Questions about a request you’ve already submitted? Open it under Numbers > Porting requests and click Open conversation.