This guide outlines the supported number types, required documents, hosting rules, and porting timelines for Canadian numbers.
Initial Overview
1. Supported Number Types
Local numbers
Mobile (wireless) numbers - require a PIN
Toll-free numbers
2. Submit Your Request
You can request number porting using the International Porting Form.
Looking to port numbers from other countries? See Global Porting Coverage.
3. Download LOA Template
You’ll need to submit a Signed Letter of Authorization (LOA).
(Other document requirements listed below.)
4. Timelines & Pricing
Number Type | Estimated Duration | Pricing |
Local | 2-3 weeks | €30.00 per request, €10.00 per number |
Mobile | 2-3 weeks | €30.00 per request, €10.00 per number |
Toll-Free | 2-3 weeks | €30.00 per request, €10.00 per number |
⚠️ Timelines may vary if submitted details do not match your current provider’s records.
Required Documents for Number Porting
LOA templates are attached as a .zip file at the bottom of this guide.
✅ Local Numbers
Recent billing document (issued within the last 30 days)
CloudTalk Account SID (starts with
AC, visible in your CloudTalk Console)
✅ Mobile Numbers
Signed LOA
Recent billing document (issued within the last 30 days)
PIN Code
CloudTalk Account SID
🔄 The number must remain active throughout the porting process
✅ Toll-Free Numbers
Signed LOA
Recent billing document (issued within the last 30 days)
CloudTalk Account SID
🔄 Additional verification may be required depending on the original provider or routing history
Regulatory & Carrier Compliance
Porting Canadian numbers is subject to national telecom regulations.
CloudTalk (via our partner carrier) may request additional documentation depending on:
Your account type (individual or business)
The number type being ported
Porting Process Overview
Submit Your Porting Request
Send your request to the CloudTalk Porting Team to begin the process.
Initial Review
Cloudtalk team'll verify number portability and confirm the next steps.
Documentation Collection
Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.
Submission to Carrier
CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.
Approval or Rejection
If approved, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).
If rejected, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.
Common Rejection Reasons
Issue | How to Fix |
Incorrect or missing PIN | Request the correct PIN from your mobile provider before submission |
Incomplete or unsigned LOA | Ensure the LOA is fully completed and digitally signed by an authorized person |
Unauthorized signatory | The LOA must be signed by someone listed on the provider’s account |
Mismatched account details | Confirm that name, address, and numbers match provider records exactly |
Incorrect site address | Check with your provider and update the LOA accordingly |
Outdated invoice | Use a recent billing document issued within the last 30 days |
Inactive number or unpaid balance | Make sure the number is active and your account is in good standing |
Invalid or incomplete number range | Some numbers may need to be ported in blocks — confirm with your provider before submitting |
On Porting Day
Your number becomes active in CloudTalk
Your previous provider deactivates the number
CloudTalk billing begins the same day
SMS Functionality Note
SMS support becomes available after the number is successfully ported to CloudTalk.
For toll-free numbers, A2P messaging registration is required before SMS functionality can be enabled.
Please contact CloudTalk Support to complete the setup and ensure proper SMS routing.
Need Help?
For further assistance, please refer to: