Porting your Canadian number to CloudTalk is simple, but requires some documentation and planning. This guide walks you through the process, timelines, and requirements to ensure a smooth transition.
Have numbers from other countries too?
See CloudTalk's Global Porting coverage here
Supported Number Types
Local numbers
Mobile (wireless) numbers - require a PIN
Toll-free numbers
Required Documents
To initiate the porting process, please prepare the following:
Signed Letter of Authorization (LOA): Must be completed digitally and signed by the account holder or authorized representative. Make sure the current provider is listed as the "Current Service Provider" and that the information matches their records.
Recent Billing Document: A bill or invoice from your current provider, dated within the last 30 days, showing the number(s) to be ported and account holder details.
PIN Code (for mobile numbers): Required for wireless number ports in Canada. This code must be provided by your current mobile provider, and must match exactly during the porting submission.
CloudTalk Account SID: Your unique CloudTalk Account SID, beginning with "AC", visible in the main dashboard of your CloudTalk Console.
Special Requirements
Mobile numbers:
A valid PIN from your current provider is mandatory.
The number must remain active with your current provider throughout the porting process to avoid rejections or delays.
Toll-free numbers:
Some toll-free numbers in Canada may require additional verification or supporting documentation, depending on the original provider and routing history.
Regulatory & Carrier Compliance
Number porting in Canada is subject to national telecom regulations. CloudTalk (via our partner carrier) may request additional documentation based on your account type or the number being ported.
See the table below for a breakdown of required documents:
Number Type | Individual | Business | Notes |
Local | - Signed LOA | - Signed LOA | Numbers must remain active during porting. |
Mobile | - Signed LOA | - Signed LOA | PIN is required for all wireless ports. Number must stay active during porting. |
Toll-Free | - Signed LOA | - Signed LOA | Some toll-free providers may request additional documents or validation. |
Estimated Timelines & Pricing
Number Type | Estimated Duration | Pricing |
Local | 2-3 weeks | €30.00 per request, €10.00 per number |
Mobile | 2-3 weeks | €30.00 per request, €10.00 per number |
Toll-Free | 2-3 weeks | €30.00 per request, €10.00 per number |
Actual timelines may vary depending on the losing provider.
Step-by-Step Porting Process
Submit a porting request to CloudTalk's Porting Team
We confirm the timeline and required documents
You provide the signed LOA, recent invoice, and PIN (if mobile)
CloudTalk submits the request to our partner carrier
Our carrier coordinates with your current provider
You receive the confirmed porting date
On that date, your number becomes active in CloudTalk
Common Rejection Reasons (and How to Avoid Them)
Incorrect or missing PIN (for mobile numbers): PIN is required to port mobile numbers. Contact your current provider to obtain the correct code before submitting.
Incomplete or unsigned LOA: The Letter of Authorization must be fully completed and digitally signed by the authorized user or account owner.
Unauthorised signatory: LOA was signed by someone not authorized to manage the number. Update the LOA with the correct signature and resubmit.
Mismatched account information: Make sure the name, address, and number(s) exactly match what your current provider has on record.
Incorrect site address: The address listed on the LOA does not match what your provider has on file. Contact them to verify and update the LOA if needed.
Outdated billing document: Provide a recent bill dated within the last 30 days that includes the number(s) and account holder's name.
Inactive number or unpaid balance: Numbers must remain active during the porting process. Contact your current provider if the number is inactive or if there are outstanding charges.
Invalid or incomplete number range: Some numbers may be part of a larger block. Confirm with your provider if associated numbers must be included or if the range can be broken down.
On Porting Day
Your number becomes active in CloudTalk
Your previous provider deactivates the number
CloudTalk billing begins the same day
Contact your former provider to confirm account closure and prevent double billing.
SMS Functionality Note
SMS support becomes available after the number is successfully ported to CloudTalk.
For toll-free numbers, A2P messaging registration is required before SMS functionality can be enabled.
Please contact CloudTalk Support to complete the setup and ensure proper SMS routing.
Need Help?
For further assistance, please refer to: