🇧🇷 Brazil Number Porting Guide

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Initial Overview

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1. Supported Number Types

Number Type	Examples (prefixes)
Local	Varies by region+5511 for São Paulo +5521 for Rio Porting of numbers from all major localities are supported
National	+5530xx; +5540xx
Toll-Free	+(55)800

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2. Submit Your Request

Request porting directly in the CloudTalk Dashboard: open Numbers > Port existing number and follow the guided steps. All supported number types for this country use the same flow, and you can track your request anytime under Numbers > Porting requests.

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3. Letter of Authorization

Where an LOA is required, the correct template for this country downloads inside the Documents step of your porting request: download it, sign it, and upload it right there. You no longer need a separate template from this guide. (Other document requirements listed below.)

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4. Timelines & Pricing

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Required Documents For Number Porting

The correct LOA templates and other documents download inside the Documents step of your porting request.

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✅ Local Numbers

• Latest Invoice from Your Current Service Provider (issued within the last 30 days)
• Signed Letter of Authorization (LOA) (must include name and signature of the legal entity and a valid Brazilian address that matches the area code of the number)
• Portability Form

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Other Compliance Documents:

Brazilian Business Registration
A valid Business Registration Extract from the CNPJ (Cadastro Nacional de Pessoas Jurídicas) is required. If you don’t have a recent copy, you can download it from one of the following official sources using your CNPJ number:

• Sintegra
• Receita Federal – Comprovante de Inscrição e de Situação Cadastral

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✅ National Numbers

• Latest Invoice from the current service provider
• Signed LOA - the template downloads in the Documents step of your porting request
• Brazilian Business Registration
• Proof of Address, if not listed on the registration (e.g., utility bill, tax notice, rent receipt, or title deed)

Compliance Note:
All submitted documents must reflect consistent business information across the LOA and invoice.

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✅ Toll-Free Numbers

• Latest Invoice from the current service provider
• Signed LOA - the template downloads in the Documents step of your porting request
• Brazilian Business Registration
• Proof of Address, if not listed on the business registration (e.g., utility bill, rent receipt, tax notice, title deed)

Compliance Note:
The business address may be outside Brazil, but business identity verification is still mandatory.

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Porting Process Overview

1. Submit Your Porting Request
   Submit your request in the CloudTalk Dashboard under Numbers > Port existing number.
2. Initial Review
   Cloudtalk team’ll verify number portability and confirm the next steps.
3. Documentation Collection
   Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.
4. Submission to Carrier
   CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.
5. Approval or Rejection
   • If approved, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).
   • If rejected, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.

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Common Rejection Reasons

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On Porting Day

• The number will be activated in CloudTalk
• Your previous provider will release and deactivate the number
• You’ll begin receiving inbound calls through CloudTalk
• CloudTalk billing begins the same day

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Need Help? For further assistance, please refer to:

• CloudTalk Porting Process Overview
• CloudTalk Recommendations for a Smooth Port
• Porting Pricing and Coverage - all countries where we offer porting
• Country Specific Porting Guides - for our most requested countries

Questions about a request you’ve already submitted? Open it under Numbers > Porting requests and click Open conversation. You can also reach our Porting team by email. We’re always happy to help!