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🇧🇷 Brazil Number Porting Guide

A guide for porting your Brazilian numbers to CloudTalk

V
Written by Valeriia Volobrinskaia
Updated this week

This guide outlines the supported number types, required documents, hosting rules, and porting timelines for Brazilian numbers.

Initial Overview

1. Supported Number Types

Number Type

Examples (prefixes)

Local

Varies by region

+5511 for São Paulo
+5521 for Rio

Porting of numbers from all major localities are supported

National

+5530xx; +5540xx

Toll-Free

+(55)800

2. Submit Your Request

You can request number porting using the International Porting Form.

Looking to port numbers from other countries? See Global Porting Coverage.

3. Download LOA Template

You’ll need to submit a signed Letter of Authorization - LOA Template is added as a .zip at the end of this guide.

(Other document requirements listed below.)

4. Timelines & Pricing

Number Type

Estimated Duration

Pricing

Local

2–3 weeks

€30.00 per request, €10.00 per number

National

5–7 weeks

€30.00 per request, €10.00 per number

Toll-Free

2–3 weeks

€10.00 per request, €40.00 per number

⚠️ Timelines may vary if submitted details do not match your current provider’s records.


Required Documents For Number Porting

LOA templates and other documents are attached as a .zip file at the bottom of this guide.

✅ Local Numbers

  1. Latest Invoice from Your Current Service Provider (issued within the last 30 days)

  2. Signed Letter of Authorization (LOA) (must include name and signature of the legal entity and a valid Brazilian address that matches the area code of the number)

  3. Portability Form

Other Compliance Documents:

Brazilian Business Registration
A valid Business Registration Extract from the CNPJ (Cadastro Nacional de Pessoas Jurídicas) is required.

If you don’t have a recent copy, you can download it from one of the following official sources using your CNPJ number:

If you do not have an address in Brazil, we can proceed with your port with a back-up operator. Contact our Porting team and we will guide you through the process.

✅ National Numbers

  1. Latest Invoice from the current service provider

  2. Signed LOA - provided upon request

  3. Brazilian Business Registration

  4. Proof of Address, if not listed on the registration (e.g., utility bill, tax notice, rent receipt, or title deed)

Compliance Note:
All submitted documents must reflect consistent business information across the LOA and invoice.

✅ Toll-Free Numbers

  1. Latest Invoice from the current service provider

  2. Signed LOA - provided upon request

  3. Brazilian Business Registration

  4. Proof of Address, if not listed on the business registration (e.g., utility bill, rent receipt, tax notice, title deed)

Compliance Note:
The business address may be outside Brazil, but business identity verification is still mandatory.


Porting Process Overview

  1. Submit Your Porting Request
    Send your request to the CloudTalk Porting Team to begin the process.

  2. Initial Review
    Cloudtalk team'll verify number portability and confirm the next steps.

  3. Documentation Collection
    Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.

  4. Submission to Carrier
    CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.

  5. Approval or Rejection

    • If approved, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).

    • If rejected, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.


Common Rejection Reasons

Issue

How to Fix

Mismatched details between the LOA, invoice, or ID

Ensure all documents contain the same company name, address, and number(s)

Outdated invoices (older than 30 days)

Submit a recent invoice issued within the last 30 days

Missing government-issued ID or incomplete CNPJ

Provide a valid ID and ensure CNPJ details are accurate and complete

Non-matching address zone for local numbers

Confirm that the address matches the geographic area code of the number

Inactive numbers

Keep the number active with your current provider until the port is completed


On Porting Day

  • The number will be activated in CloudTalk

  • Your previous provider will release and deactivate the number

  • You’ll begin receiving inbound calls through CloudTalk

  • CloudTalk billing begins the same day


Need Help?

For further assistance, please refer to:

Have more porting questions? Contact our Porting team. We're always happy to help!

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