This guide outlines the supported number types, required documents, hosting rules, and porting timelines for Brazilian numbers.
Initial Overview
1. Supported Number Types
Number Type | Examples (prefixes) |
Local | Varies by region |
National | +5530xx; +5540xx |
Toll-Free | +(55)800 |
2. Submit Your Request
You can request number porting using the International Porting Form.
Looking to port numbers from other countries? See Global Porting Coverage.
3. Download LOA Template
You’ll need to submit a signed Letter of Authorization - LOA Template is added as a .zip at the end of this guide.
(Other document requirements listed below.)
4. Timelines & Pricing
Number Type | Estimated Duration | Pricing |
Local | 2–3 weeks | €30.00 per request, €10.00 per number |
National | 5–7 weeks | €30.00 per request, €10.00 per number |
Toll-Free | 2–3 weeks | €10.00 per request, €40.00 per number |
⚠️ Timelines may vary if submitted details do not match your current provider’s records.
Required Documents For Number Porting
LOA templates and other documents are attached as a .zip file at the bottom of this guide.
✅ Local Numbers
Latest Invoice from Your Current Service Provider (issued within the last 30 days)
Signed Letter of Authorization (LOA) (must include name and signature of the legal entity and a valid Brazilian address that matches the area code of the number)
Portability Form
Other Compliance Documents:
Brazilian Business Registration
A valid Business Registration Extract from the CNPJ (Cadastro Nacional de Pessoas Jurídicas) is required.
If you don’t have a recent copy, you can download it from one of the following official sources using your CNPJ number:
If you do not have an address in Brazil, we can proceed with your port with a back-up operator. Contact our Porting team and we will guide you through the process.
✅ National Numbers
Latest Invoice from the current service provider
Signed LOA - provided upon request
Brazilian Business Registration
Proof of Address, if not listed on the registration (e.g., utility bill, tax notice, rent receipt, or title deed)
Compliance Note:
All submitted documents must reflect consistent business information across the LOA and invoice.
✅ Toll-Free Numbers
Latest Invoice from the current service provider
Signed LOA - provided upon request
Brazilian Business Registration
Proof of Address, if not listed on the business registration (e.g., utility bill, rent receipt, tax notice, title deed)
Compliance Note:
The business address may be outside Brazil, but business identity verification is still mandatory.
Porting Process Overview
Submit Your Porting Request
Send your request to the CloudTalk Porting Team to begin the process.
Initial Review
Cloudtalk team'll verify number portability and confirm the next steps.
Documentation Collection
Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.
Submission to Carrier
CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.
Approval or Rejection
If approved, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).
If rejected, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.
Common Rejection Reasons
Issue | How to Fix |
Mismatched details between the LOA, invoice, or ID | Ensure all documents contain the same company name, address, and number(s) |
Outdated invoices (older than 30 days) | Submit a recent invoice issued within the last 30 days |
Missing government-issued ID or incomplete CNPJ | Provide a valid ID and ensure CNPJ details are accurate and complete |
Non-matching address zone for local numbers | Confirm that the address matches the geographic area code of the number |
Inactive numbers | Keep the number active with your current provider until the port is completed |
On Porting Day
The number will be activated in CloudTalk
Your previous provider will release and deactivate the number
You’ll begin receiving inbound calls through CloudTalk
CloudTalk billing begins the same day
Need Help?
For further assistance, please refer to:
Porting Pricing and Coverage - all countries where we offer porting
Country Specific Porting Guides - for our most requested countries
Have more porting questions? Contact our Porting team. We're always happy to help!