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This article outlines which number types are supported for porting in Cyprus, the required documents, and how to ensure a smooth porting process.

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Initial Overview

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  1. Supported Number Types

  • Geographic (local) numbers
  • National numbers
  • Toll-free numbers
⚠️ Mobile numbers are not currently supported for porting.

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  1. Submit Your Request

Request porting directly in the CloudTalk Dashboard: open Numbers > Port existing number and follow the guided steps. All supported number types for this country use the same flow, and you can track your request anytime under Numbers > Porting requests.
Looking to port numbers from other countries? See Global Porting Coverage.

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  1. Letter of Authorization

You’ll need to submit a signed Letter of Authorization (LOA). If a template is available for this country, it downloads inside the Documents step of your porting request; otherwise we’ll email you the correct template after you submit. Sign it and upload it with your request. (Other document requirements listed below.)

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  1. Timelines & Pricing

⚠️ Timelines may vary if submitted details do not match your current provider’s records.

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Required Documents for Number Porting

  • Signed LOA (signed by the legal account holder; must include full name, number(s), and service details)
  • Recent invoice (from current provider; must show number(s) and account holder)
  • Company registration certificate (for business numbers)
  • ID/passport (of the legal representative signing the LOA)
  • Proof of address (utility bill, ≤3 months old)

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Hosting Requirements

✅ Local Numbers
  • Name, last name, contact number, and company name
  • Cypriot company incorporation certificate
  • Address (can be international)
  • A copy of a recent utility bill (no older than 3 months)
✅ National Numbers
  • Name and contact details of the company representative
  • Copy of passport or ID
  • Address must be within Cyprus
  • A utility bill no older than 3 months
  • Company incorporation certificate
✅ Toll-Free Numbers
  • No additional hosting documentation required

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Porting Process Overview

  1. Submit Your Porting Request
    Submit your request in the CloudTalk Dashboard under Numbers > Port existing number.
  2. Initial Review
    Cloudtalk team’ll verify number portability and confirm the next steps.
  3. Documentation Collection
    Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.
  4. Submission to Carrier
    CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.
  5. Approval or Rejection
    • If approved, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).
    • If rejected, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.

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Common Rejection Reasons

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On Porting Day

  • Your number is activated in your CloudTalk account
  • Your previous provider deactivates the number
  • CloudTalk billing begins the same day
Need Help? For further guidance: Questions about a request you’ve already submitted? Open it under Numbers > Porting requests and click Open conversation. Or reach out to the CloudTalk Porting Team - we’re happy to help.