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🇿🇦 South Africa Number Porting Guide

A guide to porting local, national, and toll-free numbers in South Africa to CloudTalk

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Written by Valeriia Volobrinskaia
Updated today

This guide outlines supported number types, required documents, timelines, and tips for a smooth number porting process in South Africa.

Supported Number Types

  • Geographic (Local) Numbers

  • National Numbers

  • Toll-Free Numbers

Ready to Port?
​​You can submit your request to our porting team using our International Porting Form.

If you have numbers from other countries, check Global Porting coverage for details.


Required Documents

  • Signed Letter of Authorization (LOA)

    • Must be signed by the account holder or authorized representative

    • Must include a valid South African address.

    • LOA template will be provided over email after submitting your request. You can proceed with the International Porting Form

  • Recent Invoice

    • Issued by your current service provider

    • Must show the number(s) to be ported and account ownership

  • Photo ID of the Legal Representative

    • A valid copy of either a passport or South African ID

  • Company Registration Certificate

    • Required if the number is registered to a business.

  • Proof of Address

    • A recent utility bill or bank statement showing the service address.

    • The document must be no older than 3 months.

Hosting Requirements

  • Local Numbers:

    • An address of the End User within the same area code

  • National:

    • A valid address within South Africa is required

  • Toll-Free:

    • Global addresses accepted, as long as documentation is complete


Number Porting Process & Details

Number Type

Estimated Duration

Pricing

Local

~9 business days

€30.00 per request, €20.00 per number

National

~9 business days

€30.00 per request, €5.00 per number

Toll-Free

~9 business days

€30.00 per request, €25.00 per number

⚠️ Porting timelines may be delayed if submitted information does not match your current provider's records.

Porting Process Overview

  1. Submit Your Porting Request
    Send your request to the CloudTalk Porting Team to begin the process.

  2. Initial Review
    Cloudtalk team'll verify number portability and confirm the next steps.

  3. Documentation Collection
    Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.

  4. Submission to Carrier
    CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.

  5. Approval or Rejection

    • If approved, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).

    • If rejected, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.

Common Rejection Reasons

Issue

Resolution

Missing or invalid address

Provide a full, current address that matches your number’s geographic zone

ID mismatch or invalid format

Ensure passport or ID copies are clearly legible and valid

LOA missing information

Fill in all fields and sign using the correct representative’s details

Incomplete registration docs

Submit the correct company certificate, not just a tax reference

Invoice not recent

Make sure the bill is dated within the last 30 days


On Porting Day

  • Your number is activated in your CloudTalk account

  • Your former provider deactivates the number

  • CloudTalk billing begins the same day


Need Help?

For further assistance, please refer to:

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