This guide outlines supported number types, required documents, timelines, and tips for a smooth number porting process in South Africa.
Supported Number Types
Geographic (Local) Numbers
National Numbers
Toll-Free Numbers
Ready to Port?
You can submit your request to our porting team using our International Porting Form.
If you have numbers from other countries, check Global Porting coverage for details.
Required Documents
Signed Letter of Authorization (LOA)
Must be signed by the account holder or authorized representative
Must include a valid South African address.
LOA template will be provided over email after submitting your request. You can proceed with the International Porting Form
Recent Invoice
Issued by your current service provider
Must show the number(s) to be ported and account ownership
Photo ID of the Legal Representative
A valid copy of either a passport or South African ID
Company Registration Certificate
Required if the number is registered to a business.
Proof of Address
A recent utility bill or bank statement showing the service address.
The document must be no older than 3 months.
Hosting Requirements
Local Numbers:
An address of the End User within the same area code
National:
A valid address within South Africa is required
Toll-Free:
Global addresses accepted, as long as documentation is complete
Number Porting Process & Details
Number Type | Estimated Duration | Pricing |
Local | ~9 business days | €30.00 per request, €20.00 per number |
National | ~9 business days | €30.00 per request, €5.00 per number |
Toll-Free | ~9 business days | €30.00 per request, €25.00 per number |
⚠️ Porting timelines may be delayed if submitted information does not match your current provider's records.
Porting Process Overview
Submit Your Porting Request
Send your request to the CloudTalk Porting Team to begin the process.
Initial Review
Cloudtalk team'll verify number portability and confirm the next steps.
Documentation Collection
Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.
Submission to Carrier
CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.
Approval or Rejection
If approved, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).
If rejected, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.
Common Rejection Reasons
Issue | Resolution |
Missing or invalid address | Provide a full, current address that matches your number’s geographic zone |
ID mismatch or invalid format | Ensure passport or ID copies are clearly legible and valid |
LOA missing information | Fill in all fields and sign using the correct representative’s details |
Incomplete registration docs | Submit the correct company certificate, not just a tax reference |
Invoice not recent | Make sure the bill is dated within the last 30 days |
On Porting Day
Your number is activated in your CloudTalk account
Your former provider deactivates the number
CloudTalk billing begins the same day
Need Help?
For further assistance, please refer to: