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🇿🇦 South Africa Number Porting Guide

A guide to porting local, national, and toll-free numbers in South Africa to CloudTalk

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Written by Valeriia Volobrinskaia
Updated over 2 weeks ago

This guide outlines supported number types, required documents, timelines, and tips for a smooth number porting process in South Africa.


Initial Overview

1. Supported Number Types

  • Geographic (Local) Numbers

  • National Numbers

  • Toll-Free Numbers

2. Submit Your Request

You can request number porting using the International Porting Form.

Looking to port numbers from other countries? See Global Porting Coverage.

3. Submit LOA

You’ll need to submit a signed Letter of Authorization - The LOA template will be provided over email after submitting your request.

(Other document requirements listed below.)

4. Timelines & Pricing

Number Type

Estimated Duration

Pricing

Local

~9 business days

€30.00 per request, €20.00 per number

National

~9 business days

€30.00 per request, €5.00 per number

Toll-Free

~9 business days

€30.00 per request, €25.00 per number

⚠️ Timelines may vary if submitted details do not match your current provider’s records.


Required Documents for Number Porting

  • Signed LOA (must include a valid South African address; provided via email after submitting request)

  • Recent invoice (shows number(s) and account ownership; issued within 30 days)

  • Legal representative’s ID (passport or South African ID)

  • Company registration certificate (if number is registered to a business)

  • Proof of address (utility bill or bank statement, ≤3 months old)

Hosting Requirements:

  • Local numbers: Address in the same area code

  • National numbers: Any valid address in South Africa

  • Toll-free numbers: Global addresses accepted with full documentation


Porting Process Overview

  1. Submit Your Porting Request
    Send your request to the CloudTalk Porting Team to begin the process.

  2. Initial Review
    Cloudtalk team'll verify number portability and confirm the next steps.

  3. Documentation Collection
    Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.

  4. Submission to Carrier
    CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.

  5. Approval or Rejection

    • If approved, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).

    • If rejected, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.


Common Rejection Reasons

Issue

Resolution

Missing or invalid address

Provide a full, current address that matches your number’s geographic zone

ID mismatch or invalid format

Ensure passport or ID copies are clearly legible and valid

LOA missing information

Fill in all fields and sign using the correct representative’s details

Incomplete registration docs

Submit the correct company certificate, not just a tax reference

Invoice not recent

Make sure the bill is dated within the last 30 days


On Porting Day

  • Your number is activated in your CloudTalk account

  • Your former provider deactivates the number

  • CloudTalk billing begins the same day


Need Help?

For further assistance, please refer to:

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