This guide outlines the supported number types, required documents, hosting rules, and porting timelines for Italian numbers.

Supported Number Types

Number Type	Format Example	Notes
Geographic (Local)	e.g., +39 02, +39 06	Porting supported
Toll-Free	e.g., 800 xxx xxx	Porting only supported if current carrier is Wind Tre

Ready to Port?
You can submit your request to our porting team using our International Porting Form.

If you have numbers from other countries, check Global Porting coverage for details.

Required Documents For Number Porting

✅ Local Numbers

Latest Invoice from Your Current Provider
- Must be issued within the last 30 days
- Must display the number(s) to be ported and the name of the account holder
Signed Letter of Authorization (LOA)
- LOA Template+English guides attached at the bottom of this guide as a .zip
- Must be completed and signed by an authorized company representative
- Address must match the provider’s registered details
Migration Code
- A mandatory code issued by the current provider
- Must be requested by the end user (you)
- Without this code, the porting request will be rejected

Other Compliance Requirements

Representative’s ID (Passport or National ID)
Tax ID (Codice Fiscale) of the company rep
Company details
- Must be a business entity registered in Italy
- Include full legal name, VAT number, and address

✅ Toll-Free Numbers

LOA signed by authorized representative
- LOA Template attached at the bottom of this guide as a .zip
- address in Italy is not required for toll-free numbers
VAT number
- Standard VAT: 11-digit
  or
- Italy tax code/codice fiscale: 16-digit-alphanumeric-code
Invoice or Ownership Proof
- Invoice or official letter showing number ownership
- If your toll-free number is with a different carrier, porting is currently not supported.

Number Porting Process & Details

Number Type	Estimated Duration	Price
Local	~2–3 weeks	€30.00 per request, €10.00 per number
Toll-Free	~2–3 weeks	€10.00 per request, €40.00 per number

⚠️ Porting timelines may be delayed if submitted information does not match your current provider's records.

Porting Process Overview

Submit Your Porting Request
Send your request to the CloudTalk Porting Team to begin the process.
Initial Review
Cloudtalk team'll verify number portability and confirm the next steps.
Documentation Collection
Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.
Submission to Carrier
CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.
Approval or Rejection
- If approved, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).
- If rejected, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.

Common Rejection Reasons & How to Fix Them

Contact your current service provider before submitting a porting request to CloudTalk. They can advise you on all information regarding your number.

Read the section "What Should You Verify With Your Current Provider?" in CloudTalk Recommendations for a Smooth Port to know what to check with them in advance.

Issue	Explanation	How to Fix
Missing Migration Code	Mandatory for all local number ports in Italy	Contact your provider and request the migration code
Mismatched Information	Address, name, or number doesn’t match provider file	Double-check all fields and update LOA/invoice if needed
Unauthorized Signer	LOA not signed by a recognized contact	Use the authorized account owner or company legal representative
Inactive Number	Number has been suspended or deactivated	Reactivate it before submitting the porting request
Ineligible Toll-Free	Toll-free number is not with Wind Tre	Porting not possible unless with that specific carrier