This guide outlines the supported number types, required documents, hosting rules, and porting timelines for Italian numbers.
Initial Overview
1. Supported Number Types
Number Type | Format Example | Notes |
Geographic (Local) | e.g., +39 02, +39 06 | Porting supported |
Toll-Free | e.g., 800 xxx xxx | Porting only supported if current carrier is Wind Tre |
2. Submit Your Request
You can request number porting using the International Porting Form.
Looking to port numbers from other countries? See Global Porting Coverage.
3. Download LOA Template
You’ll need to submit a signed Letter of Authorization - LOA Template is added as a .zip at the end of this guide.
(Other document requirements listed below.)
4. Timelines & Pricing
Number Type | Estimated Duration | Price |
Local | ~2–3 weeks | €30.00 per request, €10.00 per number |
Toll-Free | ~2–3 weeks | €10.00 per request, €40.00 per number |
⚠️ Timelines may vary if submitted details do not match your current provider’s records.
Required Documents For Number Porting
LOA template + English guides (.zip) are attached at the bottom of this guide.
✅ Local Numbers
Signed LOA (signed by an authorized company representative; address must match provider’s records)
Recent invoice (dated within the last 30 days, showing number and account holder)
Migration Code (must be requested from your current provider; required to process the port)
Compliance:
Company representative’s ID (passport or national ID)
Tax ID (Codice Fiscale)
Company details (legal name, VAT number, Italian address)
✅ Toll-Free Numbers
Signed LOA (address in Italy not required)
VAT number (11-digit standard VAT or 16-character codice fiscale)
Invoice or official ownership proof
Toll-free number must be with a supported carrier - porting is not available for all providers.
Porting Process Overview
Submit Your Porting Request
Send your request to the CloudTalk Porting Team to begin the process.
Initial Review
Cloudtalk team'll verify number portability and confirm the next steps.
Documentation Collection
Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.
Submission to Carrier
CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.
Approval or Rejection
If approved, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).
If rejected, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.
Common Rejection Reasons
Issue | Explanation | How to Fix |
Missing Migration Code | Mandatory for all local number ports in Italy | Contact your provider and request the migration code |
Mismatched Information | Address, name, or number doesn’t match provider file | Double-check all fields and update LOA/invoice if needed |
Unauthorized Signer | LOA not signed by a recognized contact | Use the authorized account owner or company legal representative |
Inactive Number | Number has been suspended or deactivated | Reactivate it before submitting the porting request |
Ineligible Toll-Free | Toll-free number is not with Wind Tre | Porting not possible unless with that specific carrier |
On Porting Day
The number is activated in your CloudTalk account
Your former provider deactivates the number
CloudTalk billing begins the same day
We recommend notifying your previous provider to prevent duplicate charges
Need Help?
For further assistance, please refer to:
Porting Pricing and Coverage - all countries where we offer porting
Country Specific Porting Guides - for our most requested countries
Have more porting questions? Contact our Porting team. We're always happy to help!