This guide covers everything you need to successfully port Puerto Rican numbers to CloudTalk, including requirements, timelines, and pricing.
Initial Overview
1. Supported Number Types
Geographic (local) numbers
Mobile numbers
Toll-free numbers
2. Submit Your Request
Request porting directly in the CloudTalk Dashboard: open Numbers > Port existing number and follow the guided steps. All supported number types for this country use the same flow, and you can track your request anytime under Numbers > Porting requests.
Looking to port numbers from other countries? See Global Porting Coverage.
3. Letter of Authorization
You’ll need to submit a signed Letter of Authorization (LOA). If a template is available for this country, it downloads inside the Documents step of your porting request; otherwise we’ll email you the correct template after you submit. Sign it and upload it with your request.
(Other document requirements listed below.)
4. Timelines & Pricing
Number Type | Estimated Duration | Pricing |
Local | ~4 weeks | €30.00 per request, €15.00 per number |
Mobile | ~4 weeks | €30.00 per request, €15.00 per number |
Toll-Free | ~4 weeks | €30.00 per request, €15.00 per number |
⚠️ Timelines may vary if submitted details do not match your current provider’s records.
Required Documents for Number Porting
Signed LOA (signed by the account holder or authorized contact)
Recent invoice (from current provider; shows number(s) and account holder)
Account number (identifies your current telecom account)
PIN code (if required by your provider; typically 4 digits - confirm with them)
Porting Process Overview
Submit Your Porting Request
Submit your request in the CloudTalk Dashboard under Numbers > Port existing number.Initial Review
Cloudtalk team'll verify number portability and confirm the next steps.Documentation Collection
Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.Submission to Carrier
CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.Approval or Rejection
If approved, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).
If rejected, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.
Common Rejection Reasons
Issue | How to Fix |
LOA not signed or incomplete | Ensure the LOA is fully completed and signed by an authorized representative |
Missing or incorrect account number | Confirm the number with your provider before submitting |
Missing or incorrect PIN | Check with your provider if a PIN is required and verify the correct code |
Outdated invoice | Provide an invoice dated within the last 30 days showing the number(s) |
Mismatched name/address details | Make sure the LOA and invoice match the records held by your current provider |
On Porting Day
Your number is activated in your CloudTalk account
Your previous provider deactivates the number
CloudTalk billing begins the same day
Need Help?
For further assistance, please refer to:
Questions about a request you've already submitted? Open it under Numbers > Porting requests and click Open conversation.