This guide covers everything you need to successfully port Puerto Rican numbers to CloudTalk, including requirements, timelines, and pricing.
Supported Number Types
Geographic (local) numbers
Mobile numbers
Toll-free numbers
Ready to Port?
You can submit your request to our porting team using our International Porting Form.
If you have numbers from other countries, check Global Porting coverage for details.
Required Documents
Must be completed and signed by the account holder or authorized contact
Recent Invoice
Issued by the current service provider
Must show the number(s) and account holder information
Account Number
Required for identifying your current telecom account
PIN Code (if applicable)
Some providers may require a 4-digit PIN to authorize the port
Please confirm with your current carrier
Number Porting Process & Details
Number Type | Estimated Duration | Pricing |
Local | ~4 weeks | €30.00 per request, €15.00 per number |
Mobile | ~4 weeks | €30.00 per request, €15.00 per number |
Toll-Free | ~4 weeks | €30.00 per request, €15.00 per number |
⚠️ Porting timelines may be delayed if submitted information does not match your current provider's records.
Porting Process Overview
Submit Your Porting Request
Send your request to the CloudTalk Porting Team to begin the process.Initial Review
Cloudtalk team'll verify number portability and confirm the next steps.Documentation Collection
Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.Submission to Carrier
CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.Approval or Rejection
If approved, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).
If rejected, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.
Common Rejection Reasons
Issue | How to Fix |
LOA not signed or incomplete | Ensure the LOA is fully completed and signed by an authorized representative |
Missing or incorrect account number | Confirm the number with your provider before submitting |
Missing or incorrect PIN | Check with your provider if a PIN is required and verify the correct code |
Outdated invoice | Provide an invoice dated within the last 30 days showing the number(s) |
Mismatched name/address details | Make sure the LOA and invoice match the records held by your current provider |
On Porting Day
Your number is activated in your CloudTalk account
Your previous provider deactivates the number
CloudTalk billing begins the same day
Need Help?
For further assistance, please refer to: