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🇵🇷 Puerto Rico Number Porting Guide

A guide to porting local, mobile, and toll-free phone numbers in Puerto Rico to CloudTalk

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Written by Valeriia Volobrinskaia
Updated over 2 weeks ago

This guide covers everything you need to successfully port Puerto Rican numbers to CloudTalk, including requirements, timelines, and pricing.

Initial Overview

1. Supported Number Types

  • Geographic (local) numbers

  • Mobile numbers

  • Toll-free numbers

2. Submit Your Request

You can request number porting using the International Porting Form.

Looking to port numbers from other countries? See Global Porting Coverage.

3. Submit LOA

You’ll need to submit a signed Letter of Authorization - The LOA template will be provided over email after submitting your request.

(Other document requirements listed below.)

4. Timelines & Pricing

Number Type

Estimated Duration

Pricing

Local

~4 weeks

€30.00 per request, €15.00 per number

Mobile

~4 weeks

€30.00 per request, €15.00 per number

Toll-Free

~4 weeks

€30.00 per request, €15.00 per number

⚠️ Timelines may vary if submitted details do not match your current provider’s records.


Required Documents for Number Porting

  • Signed LOA (signed by the account holder or authorized contact)

  • Recent invoice (from current provider; shows number(s) and account holder)

  • Account number (identifies your current telecom account)

  • PIN code (if required by your provider; typically 4 digits - confirm with them)


Porting Process Overview

  1. Submit Your Porting Request
    Send your request to the CloudTalk Porting Team to begin the process.

  2. Initial Review
    Cloudtalk team'll verify number portability and confirm the next steps.

  3. Documentation Collection
    Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.

  4. Submission to Carrier
    CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.

  5. Approval or Rejection

    • If approved, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).

    • If rejected, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.


Common Rejection Reasons

Issue

How to Fix

LOA not signed or incomplete

Ensure the LOA is fully completed and signed by an authorized representative

Missing or incorrect account number

Confirm the number with your provider before submitting

Missing or incorrect PIN

Check with your provider if a PIN is required and verify the correct code

Outdated invoice

Provide an invoice dated within the last 30 days showing the number(s)

Mismatched name/address details

Make sure the LOA and invoice match the records held by your current provider


On Porting Day

  • Your number is activated in your CloudTalk account

  • Your previous provider deactivates the number

  • CloudTalk billing begins the same day


Need Help?

For further assistance, please refer to:

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