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This guide outlines the supported number types, required documents, hosting rules, and porting timelines for Portuguese numbers.

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Initial Overview

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  1. Supported Number Types

  • Geographic (local) numbers
  • National numbers
  • Toll-free numbers (+800)

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  1. Submit Your Request

Request porting directly in the CloudTalk Dashboard: open Numbers > Port existing number and follow the guided steps. All supported number types for this country use the same flow, and you can track your request anytime under Numbers > Porting requests.
Looking to port numbers from other countries? See Global Porting Coverage.

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  1. Letter of Authorization

You’ll need to submit a signed Letter of Authorization (LOA). If a template is available for this country, it downloads inside the Documents step of your porting request; otherwise we’ll email you the correct template after you submit. Sign it and upload it with your request. (Other document requirements listed below.)

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  1. Timelines & Pricing

⚠️ Timelines may vary if submitted details do not match your current provider’s records.

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Required Documents for Number Porting

You’ll enter your CVP code in the Verification step of your porting request.

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✅ Local Numbers

  • Signed LOA (must include a Portuguese address matching the number’s area code; signed by an authorized representative)
  • Recent invoice (dated within 30 days; shows number(s) and company name)
  • Proof of identity (passport or national ID of legal rep)
  • Power of attorney (if the LOA is not signed by the legal representative)
  • CVP code (portability validation code from your current provider)
  • TAX ID / VAT number
  • Proof of address (e.g. utility bill or bank statement, ≤3 months old)
Hosting requirement: business name, contact number, and local address matching the DID’s area code

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✅ National Numbers

  • Signed LOA (with Portuguese address)
  • Recent invoice
  • Proof of identity
  • Power of attorney (if needed)
  • CVP code
  • TAX ID / VAT
  • Proof of address
Hosting requirement: company name, contact number, local address in Portugal

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✅ Toll-Free Numbers

  • Signed LOA with Portuguese address
  • Latest Invoice from Current Provider
  • Proof of Identity (passport or ID)
  • Power of Attorney
  • CVP (Portability Validation Code)
  • TAX ID / VAT
  • Proof of Address

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Porting Process Overview

  1. Submit Your Porting Request
    Submit your request in the CloudTalk Dashboard under Numbers > Port existing number.
  2. Initial Review
    Cloudtalk team’ll verify number portability and confirm the next steps.
  3. Documentation Collection
    Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.
  4. Submission to Carrier
    CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.
  5. Approval or Rejection
    • If approved, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).
    • If rejected, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.

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Common Rejection Reasons

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On Porting Day

  • Your number is activated in your CloudTalk account
  • Your former provider deactivates the number
  • CloudTalk billing begins the same day
Need Help? For further assistance, please refer to: Questions about a request you’ve already submitted? Open it under Numbers > Porting requests and click Open conversation.