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🇵🇹 Portugal Number Porting Guide

A guide to porting local, national, and toll-free numbers in Portugal to CloudTalk

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Written by Valeriia Volobrinskaia
Updated today

This guide outlines the supported number types, required documents, hosting rules, and porting timelines for Portuguese numbers.

Supported Number Types

  • Geographic (local) numbers

  • National numbers

  • Toll-free numbers (+800)

Ready to Port?
​​You can submit your request to our porting team using our International Porting Form.

If you have numbers from other countries, check Global Porting coverage for details.


Required Documents

✅ Local Numbers

  • Signed Letter of Authorization (LOA)

    • Must include a Portuguese address within the same city/area as the number's prefix

    • Must be signed by an authorized company representative

    • The LOA template will be provided over email after submitting your request. You can proceed with the International Porting Form

  • Latest Invoice from Current Service Provider

    • Must include the number(s) and company name

    • Must be dated within the last 30 days

  • Proof of Identity

    • Copy of the legal representative's passport or national ID

  • Power of Attorney

    • Required if the LOA is signed by someone other than the company’s legal representative

    • Must prove signing authority

  • CVP (Portability Validation Code / Migration code)

    • Provided by your current provider

    • Required for the porting process

  • TAX ID / VAT number

    • Must match the company registration

  • Proof of Address

    • Utility bill, bank statement, or similar dated within the past 3 months

Hosting Requirements (Local)

  • Business name and contact phone number

  • Local address in Portugal matching the DID's area code

  • NIF (Portuguese Tax ID)

✅ National Numbers

  • Signed LOA with Portuguese address

  • Latest Invoice from Current Provider

  • Proof of Identity (passport or ID)

  • Power of Attorney

  • CVP (Portability Validation Code)

  • TAX ID / VAT

  • Proof of Address

Hosting Requirements (National)

  • Local address in Portugal

  • Company name and contact phone number

✅ Toll-Free Numbers

  • Signed LOA with Portuguese address

  • Latest Invoice from Current Provider

  • Proof of Identity (passport or ID)

  • Power of Attorney

  • CVP (Portability Validation Code)

  • TAX ID / VAT

  • Proof of Address


Number Porting Process & Details

Number Type

Estimated Duration

Pricing

Local

16 business days

€30.00 per request, €2.00 per number

National

16 business days

€30.00 per request, €2.00 per number

Toll-Free

16 business days

€30.00 per request, €16.00 per number

⚠️ Porting timelines may be delayed if submitted information does not match your current provider's records.

Porting Process Overview

  1. Submit Your Porting Request
    Send your request to the CloudTalk Porting Team to begin the process.

  2. Initial Review
    Cloudtalk team'll verify number portability and confirm the next steps.

  3. Documentation Collection
    Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.

  4. Submission to Carrier
    CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.

  5. Approval or Rejection

    • If approved, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).

    • If rejected, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.

Common Rejection Reasons

Issue

How to Fix

Incorrect or incomplete LOA

Ensure the LOA is fully completed and signed by an authorized contact

Invalid or missing CVP

Request the correct CVP from your provider before submitting

Mismatched address

Confirm that the address on the LOA matches the DID area code and invoice

Outdated invoice

Provide a billing document dated within the last 30 days

Missing identification

Always attach ID/passport and any required business documentation


On Porting Day

  • Your number is activated in your CloudTalk account

  • Your former provider deactivates the number

  • CloudTalk billing begins the same day


Need Help?

For further assistance, please refer to:

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