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🇵🇹 Portugal Number Porting Guide

A guide to porting local, national, and toll-free numbers in Portugal to CloudTalk

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Written by Valeriia Volobrinskaia
Updated over 2 weeks ago

This guide outlines the supported number types, required documents, hosting rules, and porting timelines for Portuguese numbers.

Initial Overview

1. Supported Number Types

  • Geographic (local) numbers

  • National numbers

  • Toll-free numbers (+800)

2. Submit Your Request

You can request number porting using the International Porting Form.

Looking to port numbers from other countries? See Global Porting Coverage.

3. Submit LOA

You’ll need to submit a signed Letter of Authorization - The LOA template will be provided over email after submitting your request.

(Other document requirements listed below.)

4. Timelines & Pricing

Number Type

Estimated Duration

Pricing

Local

16 business days

€30.00 per request, €2.00 per number

National

16 business days

€30.00 per request, €2.00 per number

Toll-Free

16 business days

€30.00 per request, €16.00 per number

⚠️ Timelines may vary if submitted details do not match your current provider’s records.


Required Documents for Number Porting

✅ Local Numbers

  • Signed LOA (must include a Portuguese address matching the number’s area code; signed by an authorized representative)

  • Recent invoice (dated within 30 days; shows number(s) and company name)

  • Proof of identity (passport or national ID of legal rep)

  • Power of attorney (if the LOA is not signed by the legal representative)

  • CVP code (portability validation code from your current provider)

  • TAX ID / VAT number

  • Proof of address (e.g. utility bill or bank statement, ≤3 months old)

Hosting requirement: business name, contact number, and local address matching the DID’s area code

✅ National Numbers

  • Signed LOA (with Portuguese address)

  • Recent invoice

  • Proof of identity

  • Power of attorney (if needed)

  • CVP code

  • TAX ID / VAT

  • Proof of address

Hosting requirement: company name, contact number, local address in Portugal

✅ Toll-Free Numbers

  • Signed LOA with Portuguese address

  • Latest Invoice from Current Provider

  • Proof of Identity (passport or ID)

  • Power of Attorney

  • CVP (Portability Validation Code)

  • TAX ID / VAT

  • Proof of Address


Porting Process Overview

  1. Submit Your Porting Request
    Send your request to the CloudTalk Porting Team to begin the process.

  2. Initial Review
    Cloudtalk team'll verify number portability and confirm the next steps.

  3. Documentation Collection
    Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.

  4. Submission to Carrier
    CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.

  5. Approval or Rejection

    • If approved, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).

    • If rejected, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.


Common Rejection Reasons

Issue

How to Fix

Incorrect or incomplete LOA

Ensure the LOA is fully completed and signed by an authorized contact

Invalid or missing CVP

Request the correct CVP from your provider before submitting

Mismatched address

Confirm that the address on the LOA matches the DID area code and invoice

Outdated invoice

Provide a billing document dated within the last 30 days

Missing identification

Always attach ID/passport and any required business documentation


On Porting Day

  • Your number is activated in your CloudTalk account

  • Your former provider deactivates the number

  • CloudTalk billing begins the same day


Need Help?

For further assistance, please refer to:

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