Wallboards and Realtime Dashboard
From the dashboard, you can access your general account settings by navigating to Account > Settings. Scroll down to find sections for Realtime dashboard and Wallboards settings.
Realtime Dashboard Values Explained
Refresh interval for Realtime dashboard
Select how often the page and all its information will refresh. It is recommended not to choose a value less than one minute, as this can negatively affect your server performance.
Time interval for displaying statistics in hours
Enter a number of hours to represent a period of time, which is needed to generate summative rates against which shifting realtime rates will be compared for statistical calculations. The time interval entered here will be used to calculate statistical values such as
Threshold value for average waiting time in queue
Enter a number of seconds to represent an estimated acceptable queue time, against which the
Threshold value for abandonment rate
Enter a decimal to represent an estimated percentage of calls which drop from the queue unanswered, against which the actual
Wallboards Values Explained
Answered calls service level threshold
Enter an integer to represent an estimated acceptable number of answered calls within the time interval (adjusted in Realtime dashboard), against which the actual
Time in seconds after which call will be considered as abandoned
Enter a number of seconds to represent the maximum time to pass before a call is counted as
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