This guide outlines the supported number types, required documents, hosting rules, and porting timelines for Australian numbers.
Initial Overview
1. Supported Number Types
Number type | Number type prefix |
Local | +61-2 |
Mobile | +61-4 |
Toll-Free (shared-cost) | +61-1300 |
2. Submit Your Request
You can request number porting using the International Porting Form.
Looking to port numbers from other countries? See Global Porting Coverage.
3. Download LOA Template
You’ll need to submit a signed Letter of Authorization (LOA).
(Other document requirements listed below.)
4. Timelines & Pricing
Number Type | Estimated Duration | Pricing |
Local | ~3–6 weeks | €30.00 per request, €15.00 per number |
Mobile | ~3–6 weeks | €30.00 per request, €10.00 per number |
Toll-Free | ~3–6 weeks | €20.00 per request, €85.00 per number |
⚠️ Timelines may vary if submitted details do not match your current provider’s records.
Required Documents for Number Porting
LOA templates (.zip) are attached at the bottom of this guide.
✅ Local Numbers
Signed Letter of Authorization (LOA) (must include Australian address within the same area code, must be completed and digitally signed by the legal account holder or an authorized representative)
Recent Invoice or Bill (dated within the last 30 days, showing number and account holder)
Description of porting category:
CAT A (simple port): The service provider and underlying carrier are the same. Ensure sure there are no complex services attached to phone numbers.
CAT C (complex port): The service provider and underlying operator are different. Complex services attached (e.g. ISDN, Line Hunt, etc.) will be canceled out during porting.
Compliance Requirement for Local numbers:
End-user address must be within the same area code as the number being ported.
✅ Mobile Numbers
CloudTalk supports mobile number porting from the following carriers in Australia: Telstra, Lebara, Lyca Mobile, Telstra Wholesale Service Providers, TPG-Vodafone, Vodafone Service Providers, Pivotel.
If you are coming from another VoIP platform, your number may already be hosted by one of these providers, even if you do not have direct visibility, so please check with your VoIP provider.
Signed CAA Form (Customer Authorisation and Agreement Form; must include the mobile number, the current carrier, and signature from the authorized user.)
Recent Invoice or Bill (dated within the last 30 days, showing number and account holder
Compliance Requirement for Mobile Numbers:
Business registration (or equivalent documentation) is required.
If the registration document does not include an address, please provide one of the following as proof of address:
Utility bill
Tax notice
Rent receipt
Title deed
✅ Toll-free Numbers
Recent Invoice or Proof of Ownership
Compliance Requirement for Toll-free numbers:
Business address is required, but it may be located anywhere in the world.
Porting Process Overview
Submit Your Porting Request
Send your request to the CloudTalk Porting Team to begin the process.
Initial Review
Cloudtalk team'll verify number portability and confirm the next steps.
Documentation Collection
Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.
Submission to Carrier
CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.
Approval or Rejection
If approved, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).
If rejected, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.
Common Rejection Reasons
Issue | How to Fix |
Incomplete or Missing Documents | Ensure the LOA/CAAF and invoice are recent, complete, and correctly filled out |
Unsupported Mobile Carrier | Only numbers from eligible Australian mobile carriers can be ported—verify with your provider |
Incorrect Address or Ownership Details | Confirm the address and account holder name match what’s on file with your provider |
Inactive Number | Keep the number active with your current provider until the porting process is finished |
Unverified Toll-Free Routing | Additional documentation may be required based on the toll-free number's routing history |
On Porting Day
Activation: Your number becomes active in CloudTalk.
Deactivation: Your previous provider deactivates the number.
Billing: CloudTalk billing starts on the same day.
SMS Functionality Note
SMS becomes available after successful porting.
For toll-free numbers, registration for messaging services is required before SMS can be enabled. Please contact CloudTalk Support to complete this step.
Need Help?
For further assistance, please refer to: