This guide outlines the supported number types, required documents, hosting rules, and porting timelines for Australian numbers.
Initial Overview
1. Supported Number Types
Number type | Number type prefix |
Local | +61-2 |
Mobile | +61-4 |
Toll-Free (shared-cost) | +61-1300 |
2. Submit Your Request
Request porting directly in the CloudTalk Dashboard: open Numbers > Port existing number and follow the guided steps. All supported number types for this country use the same flow, and you can track your request anytime under Numbers > Porting requests.
Looking to port numbers from other countries? See Global Porting Coverage.
3. Letter of Authorization
Where an LOA is required, the correct template for this country downloads inside the Documents step of your porting request: download it, sign it, and upload it right there. You no longer need a separate template from this guide.
(Other document requirements listed below.)
4. Timelines & Pricing
Number Type | Estimated Duration | Pricing |
Local | 15-25 business days | €30.00 per request, €15.00 per number |
Mobile | 7-10 business days | €30.00 per request, €10.00 per number |
Toll-Free | 15-25 business days | €20.00 per request, €85.00 per number |
⚠️ Timelines may vary if submitted details do not match your current provider’s records.
Required Documents for Number Porting
The correct LOA and porting templates for your number type download inside the Documents step of your porting request.
✅ Local Numbers
Signed Letter of Authorization (LOA) (must include Australian address within the same area code, must be completed and digitally signed by the legal account holder or an authorized representative)
the template downloads in the Documents step of your porting request
Recent Invoice or Bill (dated within the last 30 days, showing number and account holder)
Description of porting category:
CAT A (simple port): The service provider and underlying carrier are the same. Ensure sure there are no complex services attached to phone numbers.
CAT C (complex port): The service provider and underlying operator are different. Complex services attached (e.g. ISDN, Line Hunt, etc.) will be canceled out during porting.
Compliance Requirement for Local numbers:
End-user address must be within the same area code as the number being ported.
✅ Mobile Numbers
CloudTalk supports mobile number porting from the following carriers in Australia: Telstra, Lebara, Lyca Mobile, Telstra Wholesale Service Providers, TPG-Vodafone, Vodafone Service Providers, Pivotel.
If you are coming from another VoIP platform, your number may already be hosted by one of these providers, even if you do not have direct visibility, so please check with your VoIP provider.
Signed CAA Form dated within the last 60 days (Customer Authorisation and Agreement Form; must include the mobile number, the current carrier, and signature from the authorized user.)
MNP template
both templates download in the Documents step of your porting request
Recent Invoice or Bill (dated within the last 30 days, showing number and account holder
Compliance Requirement for Mobile Numbers:
Business registration (or equivalent documentation) is required.
If the registration document does not include an address, please provide one of the following as proof of address:
Utility bill
Tax notice
Rent receipt
Title deed
✅ Toll-free Numbers
Signed LOA
the template downloads in the Documents step of your porting request
Recent Invoice or Proof of Ownership
Compliance Requirement for Toll-free numbers:
Business address is required, but it may be located anywhere in the world.
Porting Process Overview
Submit Your Porting Request
Submit your request in the CloudTalk Dashboard under Numbers > Port existing number.
Initial Review
Cloudtalk team'll verify number portability and confirm the next steps.
Documentation Collection
Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.
Submission to Carrier
CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.
Approval or Rejection
If approved, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).
If rejected, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.
Common Rejection Reasons
Issue | How to Fix |
Incomplete or Missing Documents | Ensure the LOA/CAAF and invoice are recent, complete, and correctly filled out |
Unsupported Mobile Carrier | Only numbers from eligible Australian mobile carriers can be ported—verify with your provider |
Incorrect Address or Ownership Details | Confirm the address and account holder name match what’s on file with your provider |
Inactive Number | Keep the number active with your current provider until the porting process is finished |
Unverified Toll-Free Routing | Additional documentation may be required based on the toll-free number's routing history |
On Porting Day
Activation: Your number becomes active in CloudTalk.
Deactivation: Your previous provider deactivates the number.
Billing: CloudTalk billing starts on the same day.
SMS Functionality Note
SMS becomes available after successful porting.
For toll-free numbers, registration for messaging services is required before SMS can be enabled. Please contact CloudTalk Support to complete this step.
Need Help?
For further assistance, please refer to:
Questions about a request you've already submitted? Open it under Numbers > Porting requests and click Open conversation.