Porting your Australian number to CloudTalk is straightforward but requires some specific documentation depending on your number type. This guide outlines the process, timelines, and requirements to ensure a smooth transition.
Supported Number Types
Number type | Number type prefix |
Local | +61-2 |
Mobile | +61-4 |
Toll-Free (shared-cost) | +61-1300 |
Required Documents
To initiate the porting process, please prepare the following based on the number type:
Local Numbers
Signed Letter of Authorization (LOA)
This must be completed and digitally signed by the legal account holder or an authorized representative.The LOA must include a valid Australian address.
The address must be within the same geographic zone (i.e., area code) as the number you’re porting.
Make sure all details - including company name and service address - match the records held by your current provider exactly.
Recent Invoice or Bill
Submit a legible copy of a phone bill or invoice from your current provider:It must be dated within the last 30 days.
It must clearly display the number(s) to be ported and the name of the account holder.
The billing address and account name must match the LOA.
Description of porting catagory
CAT A (simple port): The service provider and underlying carrier are the same. Ensure sure there are no complex services attached to phone numbers.
CAT C (complex port): The service provider and underlying operator are different. Complex services attached (e.g. ISDN, Line Hunt, etc.) will be canceled out during porting.
Compliance Requirements for the number:
End-user address must be within the same area code as the number being ported.
Mobile Numbers
CloudTalk supports mobile number porting from the following carriers in Australia: Telstra, Lebara, Lyca Mobile, Telstra Wholesale Service Providers, TPG-Vodafone, Vodafone Service Providers, Pivotel.
If you are coming from another VoIP platform, your number may already be hosted by one of these providers, even if you do not have direct visibility, so please check with your VoIP provider
Signed CAA Form (Customer Authorisation and Agreement Form)
This is a regulatory requirement in Australia and must be completed correctly:The form must include the mobile number, the current carrier, and signature from the authorized user.
Any mismatch with account holder details may result in rejection.
Recent Invoice or Bill
A document from your mobile provider that confirms you own the number. It must:Be dated within 30 days.
Clearly list the mobile number and account holder’s name.
Match the information in the CAA Form exactly.
Mobile Number Porting Template
https://help.twilio.com/articles/226287108-Australia-Porting#:~:text=MNP%20(mobile%20number%20port)%20spreadsheetCompliance Requirement for Mobile numbers:
Business registration or equivalent is required.
If the registration does not show the address, provide one of the following:Utility bill
Tax notice
Rent receipt
Title deed
Toll-free Numbers
Must contain an Australian business address.
Must be signed by the authorized person on the account.
Recent Invoice or Proof of Ownership
Should show the toll-free number and the associated account details.
Accepted documents include an official invoice or a letter from the existing provider.
Compliance Requirement numbers:
Business address is required, but it may be located anywhere in the world.
Estimated Porting Timelines
Number Type | Porting Duration |
Local | ~3-6 weeks |
Mobile | ~3-6 weeks |
Toll-free | ~3-6 weeks |
Actual duration may vary based on your current provider and the accuracy of submitted documentation
Common Rejection Reasons (and How to Avoid Them)
Incomplete or Missing Documents: Ensure the LOA/CAAF and invoice are recent and correctly filled out.
Unsupported Mobile Carrier: Only numbers from eligible Australian mobile providers can be ported.
Incorrect Address or Ownership Details: Make sure the address matches what your provider has on file.
Inactive Number: Keep the number active with your current provider until the port is complete.
Unverified Toll-Free Routing: Additional documentation may be required depending on the history of the number.
On Porting Day
Activation: Your number becomes active in CloudTalk.
Deactivation: Your previous provider deactivates the number.
Billing: CloudTalk billing starts on the same day.
SMS Functionality Note
SMS becomes available after successful porting.
For toll-free numbers, registration for messaging services is required before SMS can be enabled. Please contact CloudTalk Support to complete this step.
Need Help?
For further assistance, please refer to: