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🇦🇺 Australia Number Porting Guide

A guide for porting your Australian numbers to Cloudtalk

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Written by Valeriia Volobrinskaia
Updated this week

This guide outlines the supported number types, required documents, hosting rules, and porting timelines for Australian numbers.

Initial Overview

1. Supported Number Types

Number type

Number type prefix

Local

+61-2
+61-3
+61-7
+61-8

Mobile

+61-4

Toll-Free (shared-cost)

+61-1300
+61-1800
+61-13XX * (6-digit toll-free number)

2. Submit Your Request

You can request number porting using the International Porting Form.

Looking to port numbers from other countries? See Global Porting Coverage.

3. Download LOA Template

You’ll need to submit a signed Letter of Authorization (LOA).

(Other document requirements listed below.)

4. Timelines & Pricing

Number Type

Estimated Duration

Pricing

Local

~3–6 weeks

€30.00 per request, €15.00 per number

Mobile

~3–6 weeks

€30.00 per request, €10.00 per number

Toll-Free

~3–6 weeks

€20.00 per request, €85.00 per number

⚠️ Timelines may vary if submitted details do not match your current provider’s records.


Required Documents for Number Porting

LOA templates (.zip) are attached at the bottom of this guide.

✅ Local Numbers

  • Signed Letter of Authorization (LOA) (must include Australian address within the same area code, must be completed and digitally signed by the legal account holder or an authorized representative)

  • Recent Invoice or Bill (dated within the last 30 days, showing number and account holder)

Description of porting category:

  • CAT A (simple port): The service provider and underlying carrier are the same. Ensure sure there are no complex services attached to phone numbers.

  • CAT C (complex port): The service provider and underlying operator are different. Complex services attached (e.g. ISDN, Line Hunt, etc.) will be canceled out during porting.

Compliance Requirement for Local numbers:

End-user address must be within the same area code as the number being ported.

✅ Mobile Numbers

CloudTalk supports mobile number porting from the following carriers in Australia: Telstra, Lebara, Lyca Mobile, Telstra Wholesale Service Providers, TPG-Vodafone, Vodafone Service Providers, Pivotel.

If you are coming from another VoIP platform, your number may already be hosted by one of these providers, even if you do not have direct visibility, so please check with your VoIP provider.

  • Signed CAA Form (Customer Authorisation and Agreement Form; must include the mobile number, the current carrier, and signature from the authorized user.)

  • Recent Invoice or Bill (dated within the last 30 days, showing number and account holder

Compliance Requirement for Mobile Numbers:

Business registration (or equivalent documentation) is required.
If the registration document does not include an address, please provide one of the following as proof of address:

  • Utility bill

  • Tax notice

  • Rent receipt

  • Title deed

✅ Toll-free Numbers

Compliance Requirement for Toll-free numbers:
Business address is required, but it may be located anywhere in the world.


Porting Process Overview

  1. Submit Your Porting Request
    Send your request to the CloudTalk Porting Team to begin the process.

  2. Initial Review
    Cloudtalk team'll verify number portability and confirm the next steps.

  3. Documentation Collection
    Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.

  4. Submission to Carrier
    CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.

  5. Approval or Rejection

    • If approved, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).

    • If rejected, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.


Common Rejection Reasons

Issue

How to Fix

Incomplete or Missing Documents

Ensure the LOA/CAAF and invoice are recent, complete, and correctly filled out

Unsupported Mobile Carrier

Only numbers from eligible Australian mobile carriers can be ported—verify with your provider

Incorrect Address or Ownership Details

Confirm the address and account holder name match what’s on file with your provider

Inactive Number

Keep the number active with your current provider until the porting process is finished

Unverified Toll-Free Routing

Additional documentation may be required based on the toll-free number's routing history


On Porting Day

  • Activation: Your number becomes active in CloudTalk.

  • Deactivation: Your previous provider deactivates the number.

  • Billing: CloudTalk billing starts on the same day.


SMS Functionality Note

SMS becomes available after successful porting.

  • For toll-free numbers, registration for messaging services is required before SMS can be enabled. Please contact CloudTalk Support to complete this step.


Need Help?

For further assistance, please refer to:

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