This guide outlines the supported number types, required documents, hosting rules, and porting timelines for Mexican numbers.
Initial Overview
1. Supported Number Types
Number Type | Example Prefixes | Notes |
Geographic (Local) Numbers | Must be a fixed landline or VoIP number. Mobile number porting is not supported. | |
Toll-Free Numbers | — |
2. Submit Your Request
You can request number porting using the International Porting Form.
Looking to port numbers from other countries? See Global Porting Coverage.
3. Download LOA Template
You’ll need to submit a signed Letter of Authorization - LOA Template is added as a .zip at the end of this guide.
(Other document requirements listed below.)
4. Timelines & Pricing
Number Type | Estimated Duration | Pricing |
Local | 12 business days | €30.00 per request, €5.00 per number |
Toll-Free | 12–20 business days | €30.00 per request, €21.00 per number |
⚠️ Timelines may vary if submitted details do not match your current provider’s records.
Required Documents for Number Porting
All templates and English Guides attached at the bottom of this guide as a .zip.
✅ Local (Geographic) Numbers
Signed LOA
Porting Annex
Signed Porting Power of Attorney
Transfer letter
Most Recent Invoice or Proof of Ownership
Business registration in Mexico
National ID Card or Passport of the authorized person
Other Compliance Requirements
Business Registration in Mexico
Proof of Address in the Same City as the Number (Required if the business registration does not include the full address)
Acceptable documents include:
Government-issued documents
Recent official government correspondence
Utility bill (electricity, water, telecom, etc.)
You can find a list of Mexican local number prefixes and their corresponding cities here.
If your business is not based in Mexico, please contact our Porting team, as we may be able to port your number to a back-up operator
✅ Toll-free Numbers
Latest Invoice of the Current Service Provider
LOA - attached at the bottom of this guide as a .zip
Copy of legal representative's photo ID
Copy of power of attorney
Porting Process Overview
Submit Your Porting Request
Send your request to the CloudTalk Porting Team to begin the process.
Initial Review
Cloudtalk team'll verify number portability and confirm the next steps.
Documentation Collection
Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.
Submission to Carrier
CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.
Approval or Rejection
If approved, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).
If rejected, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.
Common Rejection Reasons
Issue | What It Means | How to Fix It |
Mismatched address | The LOA address doesn’t match the current provider’s records | Confirm the registered address with your current provider |
Incomplete range | The number is part of a range and can’t be ported individually | Ask your provider whether the range can be split |
Inactive number | The number is suspended or inactive | Ask the provider to reactivate the number before porting |
Outdated invoice | Invoice is older than 30 days | Provide a more recent invoice from your current carrier |
On Porting Day
Your number is activated in CloudTalk
Your previous provider deactivates the number
CloudTalk billing begins the same day
Need Help?
For further assistance, please refer to:
Porting Pricing and Coverage - all countries where we offer porting
Country Specific Porting Guides - for our most requested countries
Have more porting questions? Contact our Porting team. We're always happy to help!