Porting your Mexican phone number to CloudTalk is straightforward with the right documentation. This guide covers supported number types, required documents, hosting rules, pricing, and porting timelines.
Have numbers from other countries too?
See CloudTalk's Global Porting coverage here
Supported Number Types
Geographic (local) numbers
must be a fixed, landline, or VoIP number, porting of Mexico mobile numbers is not currently supported
+52-2 to +52-9
+52 55 (Mexico city)
+52 33 (Guadalajara)
+52 81 (Monterrey)
+52 664 (Tijuana)
+52 222 (Puebla)
+52 477 (León)
+52 656 (Juárez)
Toll-Free numbers
+52 800
+52 1800
Required Documents for Number Porting & Hosting
Local (Geographic) Numbers
Porting Requirements
Most recent phone bill
Business registration in Mexico
National ID Card or Passport of the authorized person
Designation document or Power of Attorney
Other Compliance Requirements for Mexico numbers
Business registration in Mexico
Proof of address in the same city as the number - if the address is not shown on the main business registration
you can find MX Local Numbers prefixes with corresponding localities here
Proof of address needs to be
government-issued document or recent government communication showing the address
utility bill
If your business is not based in Mexico, please contact our Porting team, as we may be able to port your number to a back-up operator
Toll-free Numbers
1. Latest Invoice of the Current Service Provider
2. LOA
*attached at the bottom of this guide as a .zip
3. Copy of legal representative's photo ID
4. Copy of power of attorney
Price & Duration
Number Type | Porting Request Fee | Per Number Fee | Estimated Duration |
Local | €30.00 | €5.00 | 12 business days |
Toll-Free | €30.00 | €21.00 | 12-20 business days |
Step-by-Step Porting Process
Submit a porting request to the CloudTalk Porting Team
We review the request to check number portability and confirm next steps
You complete and sign the LOA (Letter of Authorization)
You send us the LOA and a recent invoice from your current provider
CloudTalk submits the porting request to our partner carrier
Our carrier forwards the request to your current telecom provider for approval
If accepted, we’ll notify you of the confirmed porting date (usually 2- 4 business days in advance)
If rejected, we’ll share the rejection reason and assist you in correcting the information for resubmission
Common Rejection Reasons & How to Avoid Them
Issue | What It Means | How to Fix It |
Mismatched address | The LOA address doesn’t match the current provider’s records | Confirm the registered address with your current provider |
Incomplete range | The number is part of a range and can’t be ported individually | Ask your provider whether the range can be split |
Inactive number | The number is suspended or inactive | Ask the provider to reactivate the number before porting |
Outdated invoice | Invoice is older than 30 days | Provide a more recent invoice from your current carrier |
What Happens on Porting Day?
Your number is activated in CloudTalk
Your previous provider deactivates the number
CloudTalk billing begins the same day
Need Help?
For further assistance, please refer to:
Porting Pricing and Coverage - all countries where we offer porting
Country Specific Porting Guides - for our most requested countries
Have more porting questions? Contact our Porting team. We're always happy to help!