🇩🇪 Germany Number Porting Guide

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Initial Overview

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1. Supported Number Types

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2. Submit Your Request

Request porting directly in the CloudTalk Dashboard: open Numbers > Port existing number and follow the guided steps. All supported number types for this country use the same flow, and you can track your request anytime under Numbers > Porting requests.

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3. Letter of Authorization

Where an LOA is required, the correct template for this country downloads inside the Documents step of your porting request: download it, sign it, and upload it right there. You no longer need a separate template from this guide. (Other document requirements listed below.)

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4. Timelines & Pricing

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Required Documents for Number Porting

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✅ Geographic and National numbers

• Signed Letter of Authorization (LOA)
  • the LOA and English guide download in the Documents step of your porting request
• Latest Invoice from your Current Provider
• Proof of Business Registration in the locality of the number
  • For GmbH (Ltds): Handelsregisterauszug (Commercial Register Extract)
  • For sole proprietors, civil partnerships, tradespeople: A signed and stamped Gewa 1/2 form from the local authority, along with a color copy of the individual’s passport or national ID (front and back).

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✅ Toll-free numbers

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For German-based companies:

• Signed Letter of Authorization (LOA)
• Allocation Letter (Zuteilungsbescheid - Official document from the Bundesnetzagentur confirming the original assignment of the toll-free number to your company)
• Handelsregisterauszug (Commercial Register Extract)
• VAT Number
• Latest Invoice from your Current Provider

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For non-German-based companies:

• Signed Letter of Authorization (LOA)
• Business registration in your main country of operation
• ID of a legal company representative
  • a person listed as Geschäftsführer or Prokura on the business registration.
  • Alternatively, if another person is to be authorized, a letter of delegation must be provided by the company director or HR, along with the delegate’s ID.
• Latest Invoice from your Current Provider

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What is a Handelsregisterauszug?

The Handelsregisterauszug, or Commercial Register Extract, is an official document issued by the German commercial register (Handelsregister) that contains key details about a registered company. It’s often required during number porting as proof of the company’s legal existence and registered address.

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How to Obtain a Handelsregisterauszug?

There are two main ways to get it:

1. Online from the Official Portal
   • Visit www.handelsregister.de
   • Search using your company name or registration number
   • Choose either “Current Extract” or “Chronological Extract” and download the PDF
2. Request from Your Company’s Legal or Admin Department
   • If you’re not the person handling legal registrations, your company’s legal or finance team likely already has a copy
   • It should be no older than 3 months to be accepted for porting

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Porting Process Overview

1. Submit Your Porting Request
   Submit your request in the CloudTalk Dashboard under Numbers > Port existing number.
2. Initial Review
   Cloudtalk team’ll verify number portability and confirm the next steps.
3. Documentation Collection
   Complete and sign the LOA (Letter of Authorization), and provide a recent invoice from your current telecom provider.
4. Submission to Carrier
   CloudTalk submits your request to our partner carrier, who then forwards it to your current provider.
5. Approval or Rejection
   • If approved, Cloudtalk team will confirm the porting date (typically 2–4 business days in advance).
   • If rejected, Cloudtalk team will share the reason and guide you on how to correct and resubmit the request.

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Common Rejection Reasons

Issue	How to Fix It
LOA submitted without a company stamp	Resubmit the LOA with your official company stamp.
Address on the LOA not matching provider’s records	Confirm the correct registered address with your current provider and update the LOA.
Missing/mismatched Allocation Letter (0800)	Provide a valid Allocation Letter from the telecom authority (e.g., Bundesnetzagentur).
Number is part of a block that can’t be ported individually	Check with your provider if the number range can be split or ported as a whole.
Number is currently deactivated or suspended	Request your provider to reactivate the number before submitting the porting request.
Invoice is older than 30 days	Provide a more recent invoice from your current telecom provider

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On Porting Day

• The number is activated in your CloudTalk account
• Your former provider deactivates the number
• CloudTalk billing begins the same day
• We recommend notifying your previous provider to prevent duplicate charges

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Need Help? For more guidance, check out:

• Porting Process Overview
• Recommendations for a Smooth Port

Questions about a request you’ve already submitted? Open it under Numbers > Porting requests and click Open conversation. Our Porting Team is here to support you every step of the way.