Porting your French phone number to CloudTalk is a smooth process when the necessary documents are provided accurately. This guide covers what number types are supported, the documentation required, and how to prepare for a successful port.
Have numbers from other countries too?
See CloudTalk's Global Porting coverage here
Supported Number Types
Geographic (local) numbers: (+33 1, +33 2, +33 3, +33 4, +33 5)
National Numbers: (+33 9)
Toll-free Numbers: (+33800)
Mobile numbers are not portable at this time (+33-6x, +33 7x). If you already have a mobile number you would like to use for outbound calls on CloudTalk, we can create a Virtual Caller ID of your existing number
Required Documents for Number Porting
Geographic (Local) Numbers
Must be completed and signed by an authorized representative.
The address on the LOA should match the address registered with your current provider.
Latest Invoice from your Current Provider
Must be dated within the last 30 days and show the company name and number(s) to be ported.
Required Information for Porting
Company Name
Postal Address
SIRET Code – A 14-digit number identifying your business location. Includes SIREN (company ID) + NIC (branch ID).
NAF Code – A 5-character classification code describing your business activity.
Valid RIO Code – A 12-character code for number portability.
Contact your current provider or dial 3179 to retrieve it.
Current Carrier Name – Your current telecom provider (e.g., Orange, SFR, Bouygues).
Number Compliance Requirements
You should have a verifiable address in the same city as the numberExcerpt from the Commercial Register (K-bis) - Issued within the last 3 months. (or other type of Business Registration document if applicable: non-profit, sole proprietor, etc)
Must show the local address in the same city in France as the number
authorized representative’s name
business registration number.
Authorized Representative’s ID
A government-issued ID, passport, or residence permit
If you have an address in France, but NOT in the same city as the number, please submit a porting request and we can use an alternative carrier.
National Numbers (including “Numéro Cristal”+33969)
Must be completed and signed by an authorized representative.
The address on the LOA should match the address registered with your current provider.
Required for non-geographic “Numéro Cristal” numbers (+33969...)
Latest Invoice from your Current Provider
Must be dated within the last 30 days and show the company name and number(s) to be ported.Required Information for Porting
Company Commercial Name
Postal Address
INSEE City Code – Administrative code for the registered commune.
NAF Code – French business activity code assigned by INSEE.
SIRET Code – National business registration ID (14 digits).
Valid RIO Code – Number portability code obtained by dialing 3179.
Current Carrier Name
Compliance Requirements
Excerpt from the Commercial Register (K-bis) - Issued within the last 3 months.
Must show address anywhere in France
authorized representative’s name
business registration number.
Authorized Representative’s ID
A government-issued ID, passport, or residence permit.
Toll-free Numbers
Latest Invoice of the Current Service Provider
LOA* will be provided by email
RIO code from the donor carrier or at least the SIRET (for business customers only)
Additional document "National format change request” is required for numbers from ranges: 33 800 90 XXXX, 33 800 91 XXXX and 33 800 99 XXXX.
contact our Porting team for more information if your number is from one of these ranges.
Pricing & Duration
Number Type | Per Request | Per Number | Estimated Duration |
Local | €30.00 | €10.00 | 10-15 business days |
National | €30.00 | €10.00 | 10-15 business days |
Toll Free | €0.00 | €130.00 | 22 business days |
Step-by-Step Porting Process
Submit a porting request to the CloudTalk Porting Team
We review the request to check number portability and confirm next steps
You complete and sign the LOA (Letter of Authorization)
You send us the LOA and a recent invoice from your current provider
CloudTalk submits the porting request to our partner carrier
Our carrier forwards the request to your current telecom provider for approval
If accepted, we’ll notify you of the confirmed porting date (usually 2- 4 business days in advance)
If rejected, we’ll share the rejection reason and assist you in correcting the information for resubmission
Common Rejection Reasons & How to Avoid Them
Issue | What It Means | How to Fix It |
Mismatched address | The LOA address doesn’t match the current provider’s records | Confirm the registered address with your current provider |
Incomplete range | The number is part of a range and can’t be ported individually | Ask your provider whether the range can be split |
Inactive number | The number is suspended or inactive | Ask the provider to reactivate the number before porting |
Outdated invoice | Invoice is older than 30 days | Provide a more recent invoice from your current carrier |
What Happens on Porting Day?
Your number is activated in CloudTalk
Your previous provider deactivates the number
CloudTalk billing begins the same day
Need Help?
For further assistance, please refer to:
Porting Pricing and Coverage - all countries where we offer porting
Country Specific Porting Guides - for our most requested countries
Have more porting questions? Contact our Porting team. We're always happy to help!