Skip to main content
In this article, you’ll learn how to instantly buy and activate phone numbers directly from the CloudTalk dashboard. We’ll walk you through the new automated flow, explain which countries are supported, and show you how this update helps you get started faster.
User level: Admin

​
Numbers in CloudTalk

The phone numbers you use play a crucial role in your business. In many cases, a potential customer’s first impression comes from the phone number they see on an incoming call. An unfamiliar country code can often be a reason for someone to ignore the call. With CloudTalk, you can acquire phone numbers from various countries and regions, all within a single platform, to give your company a localized presence for your customers. During your free trial, you’ll automatically receive a testing number, and you can have up to 3 numbers in total. Subscribers can request to exchange or add numbers at any time directly through the dashboard.
Important: Replacing a phone number means purchasing a new number at the standard monthly rate. Replacement numbers are not free, even if the original number was included in your plan or trial.
💡 Curious about CloudTalk’s number coverage? Have a look at our coverage, wait times, requirements, and numbers pricing to see what we can offer.Our team can help you find the right number, but please note that some countries require a local address or business registration, and less common numbers may need to be specially ordered.

​
Getting a Number for Your Account

CloudTalk offers two streamlined flows to help clients order numbers with ease:
  • Instant Number Ordering – For countries eligible for instant setup (see which countries and number types support instant ordering), numbers can be purchased and activated directly from the dashboard.
  • Assisted Number Ordering – For countries that require additional documentation or have local restrictions, numbers are assigned manually by our team.
    • Instant Reordering is supported on 20 different number types - you will need to submit requirements for the the first order on the Assisted Number Ordering form. Follow-up orders can be added instantly
Read on to learn more about each flow in the sections below.

​
Instant Number Ordering

⚠️ To see which countries and number types you can order instantly, see the table in How to add a new number in CloudTalk.
In case the country is eligible for instant setup, after selecting respective country, you will be redirected to “Pick a Number” step of number ordering flow.
  1. From your Cloudtalk Dashboard, open the Numbers section and click Get a number.
  2. Choose the country you need a number for. Note: In case country is not eligible for instant set up, you will be redirected to request for assisted number assignment.
  3. View available numbers. On the “Pick a Number” step, you’ll see a list of numbers for the country you chose earlier. Each one shows the area code, whether it supports SMS or MMS, and the pricing, including monthly price and activation fee.
  4. By default, the list displays Toll-free numbers. If you need Local or Mobile numbers, switch the Type of Number filter to your desired option.
  5. To show only SMS- or MMS-capable numbers, use the Capability filter and select the relevant options.
  6. For more precise results, you can further filter numbers by:
    • Custom number string (e.g. digits you want to include)
    • Locality
    • Area code
    • Region
  7. Select the numbers you want to include in your order and click Next to proceed to the summary screen.
  8. Make sure everything looks right in your order summary. If everything looks good, click Purchase to finish your order.
The Tax ID field accepts EU VAT numbers and tax IDs from the UK, Norway, Australia, and Switzerland. If your tax ID isn’t accepted, contact Support and we can complete your order manually.
Once the payment goes through, your new numbers will appear in the Numbers tab of your CloudTalk Dashboard and the CloudTalk Phone app, ready to use. If your number supports SMS, you’ll also see a prompt to complete A2P registration if required. Just follow the instructions in the Registering US Numbers for Messaging guide to activate SMS capabilities for your number.
💡 Can’t find a number that fits your needs? Just click the “Can’t find the number you need?” link to switch to the manual ordering form and our team will look into it for you.

​
Assisted Number Ordering

If the country requires additional documentation or isn’t eligible for instant number setup, you’ll be redirected to a form to submit your request. The CloudTalk Numbers Team will review and process it manually.
⚠️ Expecting a larger order of numbers soon? At CloudTalk, we aim to process large orders quickly, but timelines may be affected by internal or vendor capacity.

Please plan to order at least a week in advance as for custom orders, vendors typically require 5–8 business days!
  1. From the CloudTalk Dashboard, navigate to the Numbers tab.
  2. Click Get a Number.
  3. Select the country and the type of number you need. A Regulatory documents required box then lists the documents and details needed for that exact combination. For example, a German mobile number and a German local number each have their own list. If the box doesn’t appear, no documents are needed. Regulatory documents required for a German local number
  4. Click Next. On the Provide the required documents screen, fill in each required field and upload each document (drag and drop, or click Browse). Required items are marked with a red asterisk. Provide the required documents form
    • Fields are checked as you fill them in, so you can fix a wrong format before you submit.
    • Documents your company provided on an earlier completed order are marked Previously submitted. You can preview them and reuse them instead of uploading them again.
    ⚠️ Note: When uploading PDF documents, please ensure the file extension is written in lowercase (.pdf). Files with an uppercase extension (.PDF) are currently not supported and will cause the upload to fail.
  5. Tick the consent box to let CloudTalk process your documents, then click Send request.
  6. You will see an order confirmation banner in the top corner after sending your request, and receive a confirmation to your account email address.
  7. Our Numbering Support Team will review your request and either add the number or follow up in the confirmation email if we need any additional documents or information from you.
  8. Our Numbering Support Team will add the number to your account, add billing for the number, and send a final confirmation email.
On a free trial? Some numbers take 14 or more business days to deliver. If you order one of these during your trial, we accept the order but hold it until you upgrade to a paid plan. If your trial ends without an upgrade, the order is cancelled automatically.

​
Track Your Number Request Status

You can check the status of your number requests anytime in the Numbers section under Number requests. Here’s what each status means:

​
Requesting a Custom or Vanity Number

If you want a number that spells your company name or has repeating, easy-to-remember digits, CloudTalk will do our best to help you get it, in case numbers could not be obtained through Instant Number Ordering flow. Sometimes we may already have a suitable number available. If not, we’ll reach out to our vendors to request a custom number for you. Please note:
  • These special numbers can take extra time to get.
  • Vendors may charge an admin fee, but you’ll only pay if we find a number you like and want to keep.
  • CloudTalk does not add any extra fees to this service.
Keep in mind that popular or memorable numbers are in high demand and may already be taken. But we’ll always try to find the best possible alternative for you.
Need help or have a question? Just reach out through our Support portal — we’re here for you.