Restricted Industries
UAE carriers do not support local number allocation to these industries:
Call Center Providers
If you are a BPO, the registration must be done using the information of the end client
Fintech
Some exceptions may be granted. Please elaborate on your product and use case with our Carriers/Numbers Team - [email protected]
Forex
Crypto
Gambling/iGaming
Other vice-related use cases
Debt Collection
Inbound-only calling: UAE local numbers
Local UAE Companies
(local numbers are not available to non-UAE companies)
Ordering requires a Letter of Authorization (LOA) from your company, which our provider uses to comply with local telecom regulations.
Inbound-only (outbound local calls to the UAE are not possible)
80 euros per month + 80 euros one-time activation fee
Full national reachability from other UAE numbers, international reachability is not guaranteed
Order processing and activation time with the local supplier: up to 4-5 weeks
Requirements for local inbound only-numbers
Copy of UAE Trade License (stamped by end-customer)
Copy of UAE Establishment Card (stamped by end-customer)
Signed and stamped Letter of Authorization (LOA) for the local operator on company letterhead - CloudTalk Numbers team will provide you a template
Passport copy of the sponsor (authorized signatory) of the end-customer in the UAE
Emirates ID of the sponsor (authorized signatory) of the end-customer in the UAE
Company Address which needs to be in the same city as the number
Service Description: at least 2-3 sentence description of your company and industry, and the type of calls you will receive on the number
Inbound-only calling: UAE toll-free numbers
If you only need to receive inbound calls from the UAE, CloudTalk can provide a toll-free number with a simpler activation process.
Local UAE Companies
According to UAE telecom policy, numbers must be specially ordered for each applying customer and cannot be kept in stock.
If you are a UAE-based company, CloudTalk must work with a specific supplier who operates under stricter licensing and regulatory requirements.
Ordering requires a Letter of Intent (LOI) from your company, which our provider uses to comply with local telecom regulations.
UAE toll-free number features
Inbound-only (outbound local calls to the UAE are not possible)
40 euros per month + 40 euros one-time activation fee
Inbound cost: 0.65 per minute
Only reachable from other UAE numbers
Order processing and activation time with the local supplier: up to 7 weeks
Requirements
Company Registration Document/Trade License
Letter of Intent (to be provided by CloudTalk's Carrier Operations Team - add your company letterhead, fill and sign)
Company address in the UAE
Business use required: Business use is required for UAE toll-free numbers; private use is not allowed.
Non-UAE Companies
UAE toll-free number features
Inbound-only (outbound local calls to the UAE are not possible)
40 euros per month + 40 euros one-time activation fee
Inbound cost: 0.32 per minute
Only reachable from other UAE numbers
Order processing and activation time with the local supplier: up to 7 weeks
Requirements
Letter of Intent (to be provided by CloudTalk's Carrier Operations Team - add your company letterhead, fill and sign)