As China is one of the most regulated and complex destinations to make outbound calls, many VoIP providers are either not able to or choose not to support outbound calls there.
Unlike many of other VoIP platforms, CloudTalk is able to offer outbound calls to China, although only under specific circumstances.
Local outbound calling from Chinese numbers
CloudTalk works with Chinese carriers that can terminate national calls on local call routes, and can provide inbound and outbound capable numbers from Beijing and Shanghai.
These numbers are highly regulated and CloudTalk's carrier will heavily vet all potential end users before they allow us to allocate phone numbers.
Required Information
Chinese Business License with the company stamp (must contain “副本”),
2 proofs of address from the last 3 months,
First and last name of an authorized representative,
National ID Card of legal company representative,
photo of the individual holding their ID,
Copy of the ID card of an authorized representative with the company stamp,
Contact phone number of an authorized representative,
Signed and stamped Customer Liability Authorization Letter (This document will be provided by CloudTalk Numbers Team),
Signed and stamped Network and Information Security Commitment Letter (This document will be provided by CloudTalk Numbers Team),
Signed and stamped Scenario & Script Declaration (Write at least 3 outbound script examples. If no outbound is needed, please write the inbound script - (This document will be provided by CloudTalk Numbers Team)
this should be the approximate expected dialogue that your agent will use on the first call when they initiate contact with the customer.
Letter of Intent on company letter head - this should include information about your business and a detailed service description of what the number usage will be
Expected outbound monthly minutes
RESTRICTED USE CASES
Chinese carriers only support conversational, retail traffic between two known parties, and do not support:
cold-calling
outbound marketing calls
outbound sales calls
any unsolicited calls within other use cases
RESTRICTED INDUSTRIES
Chinese carriers will not accept any type of calling within these industries
any gambling or gaming related traffic
any porn, adult chat, or sex industry-related traffic
political traffic
most traffic related to finance and trading in any way: forex, cryptocurrency, NFG-related traffic
Outbound calling to China using an international number
If you would like make international calls using an non-Chinese number, we also work with carriers offering international call routes to China.
By default, These calls are only guaranteed with our carriers on a "best effort" basis, because of the difficultly of Chinese operators and their tendency to filter or block calls.
Our carriers recommend to use USA or Canada numbers for the highest possible deliverability.
Hong Kong numbers are considered "local numbers" by the local Chinese operator, so we can not deliver calls to mainland China from Hong Kong numbers on our international routes. All calls from Hong Kong Numbers, will be rejected by Chinese operators when they attempt to pass through the Chinese call gateways.
Singapore numbers, while not completely blocked, can see similar types of filtering by local operators, and our carriers do not recommend them to call to China
Chinese operators only support conversational traffic, not telemarketing or sales calls, and calls that do not match their desired traffic profile are suceptible to being blocked or generating complaints from the operator to CloudTalk's carrier.
To ensure deliverability, callers need to avoid any traffic patterns similar to telemarketing or nuisance calling:
Call duration should be 3 minutes or more
Unsolicited calls
High volumes of unanswered calls
Multiple calls to the same number
Using power diallers
Many calls from the same number in quick succession
Numbers that generate complaints from Chinese operators can be barred by our carriers with no notice.
If you need to make calls to China on a regular basis, please contact our Carrier Operations Team to request numbers specifically Whitelisted for calling to China.
Just reach out through our Support portal under Numbers, Porting > Other
Please note our carriers will request your use case and service description and cannot whitelist numbers that will be used for cold calling or financial transactions over the phone