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As China is one of the most regulated and complex destinations for making outbound calls, many VoIP providers are either not able to or choose not to support outbound calls there.Unlike many other VoIP platforms, CloudTalk is able to offer outbound calls to China, although only under specific circumstances.

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Local Calls - outbound calling from Chinese numbers

CloudTalk works with Chinese carriers that can terminate national calls on local call routes, and can provide inbound- and outbound-capable numbers from Beijing and Shanghai. These numbers are highly regulated, and CloudTalk’s carrier will heavily vet all potential end users before they allow us to allocate phone numbers.

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Required Information

  1. Chinese Business License with the company stamp (must contain “副本”),
  2. 2 proofs of address from the last 3 months,
  3. First and last name of an authorized representative,
  4. National ID Card of legal company representative,
  5. photo of the individual holding their ID,
  6. Copy of the ID card of an authorized representative with the company stamp,
  7. Contact phone number of an authorized representative,
  8. Signed and stamped Customer Liability Authorization Letter (This document will be provided by CloudTalk Numbers Team),
  9. Signed and stamped Network and Information Security Commitment Letter (This document will be provided by CloudTalk Numbers Team),
  10. Signed and stamped Scenario & Script Declaration (Write at least 3 outbound script examples. If no outbound is needed, please write the inbound script - (This document will be provided by CloudTalk Numbers Team)
    1. this should be the approximate expected dialogue that your agent will use on the first call when they initiate contact with the customer.
  11. Letter of Intent on company letter head - this should include information about your business and a detailed service description of what the number usage will be
  12. Expected outbound monthly minutes
RESTRICTED USE CASESChinese carriers only support conversational, retail traffic between two known parties, and do not support:
  • cold-calling
  • outbound marketing calls
  • outbound sales calls
  • any unsolicited calls within other use cases
RESTRICTED INDUSTRIESChinese carriers will not accept any type of calling within these industries
  • any gambling or gaming related traffic
  • any porn, adult chat, or sex industry-related traffic
  • political traffic
  • most traffic related to finance and trading in any way: forex, cryptocurrency, NFG-related traffic

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International Calls - Outbound calling to China using an n non-Chinese number

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General Calls to China

If you would like to make international calls using a non-Chinese number, we work with carriers offering international call routes to China. If you use any CloudTalk number and try to make a call China, by default these calls are only guaranteed with our carriers on a “best effort” basis. This is due to the difficulty of Chinese operators and their tendency to filter or block calls.
WHITELISTED CALLS TO CHINA - RECOMMENDED

If you need to make calls to China on a regular basis, we can provide you with numbers specifically whitelisted for calling to China - these numbers are from a different carrier than the one supplied in our self-serve dashboard, and we will need to order them by custom requestTo get started please reach out through our Support portal under Numbers, Porting > Other.
To get you dedicated numbers from our local sub-carrier for calls to China:
  • Our carriers recommend using USA or Canada numbers for the highest possible deliverability. These numbers will be specifically registered with the Chinese operators and have the greatest local reachability.
  • Whitelisting Letter of Intent and Registration form required by China Telecom (we will provide you the templates) - this form asks for
    • legal business information
    • use case and service description - we cannot whitelist numbers that will be used for cold calling or financial transactions over the phone.
  • This process typically takes about 2-3 weeks
  • China whitelisting costs $6 per number
X Hong Kong numbers are considered “local numbers” by the local Chinese operator, so we can not deliver calls to mainland China from Hong Kong numbers on our international routes. All calls from Hong Kong Numbers, will be rejected by Chinese operators when they attempt to pass through the Chinese call gateways.

X Singapore numbers, while not completely blocked, can see similar types of filtering by local operators, and our carriers do not recommend them to call China
Chinese operators only support conversational traffic, not telemarketing or sales calls, and calls that do not match their desired traffic profile are susceptible to being blocked or generating complaints from the operator to CloudTalk’s carrier.

To ensure deliverability, callers need to avoid any traffic patterns similar to telemarketing or nuisance calling: These are the Chinese operators’ benchmarks:
  • Call duration should be 3 minutes or more
  • Unsolicited calls
  • High volumes of unanswered calls
  • Multiple calls to the same number
  • Using power diallers
  • Many calls from the same number in quick succession
Numbers that generate complaints from Chinese operators can be barred by our carriers with no further notice.