Learn how you can mask external numbers in CloudTalk for outbound calling.

Virtual Outbound Caller ID

What is a virtual caller ID?

Caller identification (Call ID) identifies the business or individual who initiates a call. Sometimes this ID is just a number, and other times it includes a business name.

Virtual IDs work like call masking. They don't need to be configured or ported the same way as a phone number hosted by an operator. A virtual caller ID is just the number a client will see displayed when you call—it will not change your actual business number for inbound traffic.

Note- for legal reasons, when using virtual ID functionalities you can only use caller ID's of numbers you own. You will not be able to set a chosen number as your caller ID unless you have first purchased it. For further guidance on buying new numbers, please refer to the following article.

Does my business need virtual caller id?

Virtual caller ID is an option for when you want your number to appear as if it is coming from a particular region or country which matches the location of your client. It is not always possible to buy or port unique numbers for every country your business will be calling to, but virtual caller ID will make it so that your contacts see a familiar number prefix when they get an incoming call from you.

Virtual IDs save money. You can have multiple masks allocated to different outbound destinations for no additional charge.

Can a virtual caller ID bypass International calling limitations?

All calls initiated in CloudTalk will still be subject to local country rules and reachability limitations, and backend call data will still be registered by the respective country's CLI (Calling Line Identification), including any associated restrictions.

How will a virtual caller ID affect my traffic routes?

Adding a virtual ID to your CloudTalk dashboard does not change anything related to calling through your original provider. Your number is still your number, it will just look different to customers during outbound calls.

Outbound calls from a virtual ID are charged either per minute or according to your calling package.
You keep the original service provider and can make outbound calls as normal.
If your number is not a CloudTalk number, inbound and returned calls are directed to the original service provider, not to CloudTalk.

We can also set you up with an additional, local number in CloudTalk if you'd like to forward callbacks to us.