Toll-free numbers are phone numbers that can be dialed from landlines and mobiles with no charge for the person placing the call. These numbers allow callers to reach businesses without being charged with a fee.
Toll-free numbers are mainly used for inbound customer service calls. In most cases, toll-free numbers are assigned to those call centers where agents handle incoming calls. Toll-Free numbers can make outbound calls in select cases, but it’s not supported in some countries. If the local networks detect an outbound call coming from a toll-free caller ID, the Caller ID can be hidden or the call can be blocked entirely. This is fully dependent on the local network in each country and outside of CloudTalk’s control. This feature is not enabled by default, so please contact our Customer Support Team to see if outbound calls can be enabled on your toll-free number(s).
Countries where outbound calling on toll-frees is fully supported
Countries where outbound calling on toll-frees is specifically unsupported or prohibited
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