How to use Automatic Caller ID

A guide to setting up your CloudTalk system to automatically set your ID when calling your customers

Written by Tom Grant
Updated over a week ago

CloudTalk's dialer screen now provides you with the option to automatically select your outbound number depending on the country you are calling to.

This also works on a state level specifically for US numbers.

Please note: in order for this functionality to work, you must have a number for the country you are calling to registered in your CloudTalk account. If not, the system will be unable to select a matching number.

Locating Automatic Caller ID in CloudTalk

Automatic Caller ID is a setting that can be found in both the desktop and mobile versions of the CloudTalk application.

To locate this feature, simply navigate to your dialer screen, then select the drop down menu as indicated in the screenshot below:

From here, you'll be presented with a list of your numbers, filterable by a search bar, including the option Automatic.

Selecting Automatic from this screen will enable CloudTalk to automatically select your outbound caller ID for each call according to the country of residence of your caller, providing you own a number for the relevant country or state (US).

After selecting Automatic, the dialer screen should have the following appearance:

If you have any further questions regarding this functionality, or need help with anything else, please reach out to our Support team. We are always happy to help!

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