Quick setup guide to help you start using CloudTalk. You’ll find here a few tips and instructions on how to achieve the best possible CloudTalk experience.
If you have any questions regarding implementation, don’t hesitate to contact our experts via our Intercom widget or email [email protected].
Sign in to the App
Sign in to the App which suits you best.
Personalize your phone numbers
Each CloudTalk customer receives their first number after the initial sign up process. You can use this number for testing and if you like it, you can keep it.
If you need more numbers, you have several options:
- Buy new numbers from more than 60 countries.
- Transfer numbers from your existing carrier to CloudTalk.
Just let us know which option suits you best.
Personalize your phone numbers to:
Find more tips about configuration here.
Make your first call
Please set up your sound settings correctly, you want to be able to hear calls clearly! Read more about the configuration, it’s super easy.
Now make your first call with CloudTalk, just call your teammates or loved ones. For making and receiving calls you have few options, read more here.
Invite your teammates!
Before going live, don’t forget to invite your teammates. You will definitely benefit if your teammates can collaborate with each other. CloudTalk includes many strongly collaborative tools (phone numbers, ring groups, IVR menu, emotions analytics etc.).
Learn more about agents and groups here:
Once you have completed all the steps above, take a quick look at other settings which can help you personalize CloudTalk even more:
- Enable/Disable call recording
- Enhance your security
- Set up callback
- Configure custom fields for your contacts
You’re almost done. Connect your CloudTalk account with other tools you already use (E-commerce, Helpdesk, CRM & more). This will further enhance your customer experience and productivity. Learn how to connect CloudTalk with other tools.
Congratulations! If you have any questions, please contact us. We would also love to hear your feedback and assist with anything you need.