To make sure that your sound settings are compatible with using CloudTalk, you may need to configure your sound devices, your operating system and the CloudTalk app itself.
Configuring your operating system
Windows 7
Open the Control Panel
Click on Hardware and Sound
Click on Sound
Under the individual tabs, check the hardware used for playing and recording sound and set the desired hardware as your default one
Windows 10
Access Settings in the Start menu
Click on System
Click on Sound
Under Related Settings, open the Sound control panel
Under the individual tabs, check the hardware used for playing and recording sound and set the desired hardware as your default one
Mac OS
Open System Preferences
Click on Sound
Check the output and input items and select the desired device from the list
Configuring VOIP phone
Software VOIP phones include items for audio devices in their settings. Check whether your required devices are selected.
Configuring CloudTalk Phone web application
Open the app and check whether your microphone and speakers are allowed for our app.
In the app, you can also select your desired device. Just click on Sound settings and choose the desired microphone and speakers.
Click on Run test. This will immediately check whether your selected settings work fine. If everything is alright, just click on "Save and refresh".
If you have any further questions or require assistance, please reach out to our Support team, we are always happy to help!