CloudTalk SIP Login details and where to find them:
In order to connect a 3rd party SIP app, you will need to use SIP account login details, which are different from your dashboard / CT app login details. You can find the login details in the dashboard.
If you are an administrator level user, you can open the Agents tab to open the list of agent profiles, then click on the Edit button next to their name (blue pencil) to open their profile settings, and then scroll to the bottom to reveal the Username, Password and Server.
As an agent, you can open the My Profile tab and find your SIP login information there.
Important notice: If you do not see the SIP login information displayed in either section, this option has not been enabled for your account. An account administrator can request activation of SIP Login from our support team.
You can download the app in Google Play.
Launch the app and choose “Always available” and “I’m allowed to use mobile”.
Register your account under “Add account”.
Choose “Basic” from the list of options.
On the login screen, switch the first option to PBX is not used, then fill out the login information. Names are the same as in the CT SIP Login which can be found at the bottom of your agent settings screen in your CloudTalk dashboard as described above.
Save your configuration.
And that's it!
The app should now be ready to use.
Important notice: we always recommend using CloudTalk native apps, as 3rd party apps may not support certain features of CloudTalk - such as Voicemail Drop, or SMS, etc. We are also unable to provide full customer and technical support for 3rd party applications.
If you need further assistance or have any questions, you can contact our Support Team. We are always here to help you!