To improve the quality of your customer support, it’s important to ensure that no calls remain unanswered. If you call your clients back, they will be happy and loyal.

Callback feature

Thanks to our Callback feature, CloudTalk will automatically dial the number of a caller whose call was not answered. This will help you to ensure that no calls remain unanswered, which will boost customer satisfaction. To find out how to set up Callback, please refer to this article.

Voice Messages and Missed Calls in your Dashboard

If your call center rarely has to deal with missed calls, you can still choose to handle them manually.

In your Dashboard, find the list of calls in Statistics (left side menu), then click on the More button next to the Missed Calls statistics. This will display missed calls and voicemail recordings based on your selected filter. After that you can choose and manually call back the customer whose call was not answered.

Missed calls via CloudTalk Analytics

We launched our new CloudTalk Analytics pages in December 2022, with a view to providing more detailed statistical tracking for our customers. One of the features provided is a breakdown of missed calls and the reasons these calls were unanswered.

For more information, please refer to our dedicated guides on CloudTalk Analytics by clicking on the following links.

Introduction and tutorial

Missed calls guide

If you need further assistance or have any questions, you can contact our Support Team. We are always here to help you!

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