To improve the quality of your customer support, it’s important to ensure that no calls remain unanswered. If you call your clients back, they are more likely to remain content with your service.
Callback feature
Thanks to our Callback feature, CloudTalk will automatically dial the number of a caller whose call was not answered. This will help you to ensure that no calls remain unanswered, which will boost customer satisfaction. To find out how to set up Callback, please refer to this article.
Voice Messages and Missed Calls in your Dashboard
If your call center rarely has to deal with missed calls, you can still choose to handle them manually.
In your dashboard, use the upper side menu to filter calls by type and select “Inbound only”.
In the Call History section below, you will find the “Missed call” type displayed.
After that you can choose and manually call back the customer whose call was not answered.
Missed calls via CloudTalk Analytics
Our CloudTalk Analytics pages offer detailed statistical tracking for our customers, including a breakdown of missed calls and the reasons why these calls were unanswered.
For more information, please refer to our dedicated guides on CloudTalk Analytics by clicking on the following links.
If you need further assistance or have any questions, you can contact our Support team. We are always here to help you!