Conversation Intelligence
Articles about our AI features
Conversation IntelligenceLet AI minimize repetitive tasks and provide valuable customer insights with intelligent transcription and post-call automations
Notes & TaggingLeverage AI to automatically summarize your calls and add relevant tags.
Call TranscriptsLet AI transcribe your calls to get the most out of Conversation Intelligence.
Sentiment AnalysisLet AI analyze the impression given by your agents and callers, and the overall vibe of the call.
Talk/Listen RatioLet AI help you monitor the balance between customer and agent interaction
Topics ExtractionLet AI identify and keep track of key topics in your call conversations
Trending TopicsIdentify emerging customer interests and issues, before they escalate.
Call ScoringLearn how CloudTalk automatically scores calls and provides instant feedback to support better coaching and call quality