Articles about our AI features
Conversation Intelligence guideThis guide explores CloudTalk’s Conversation Intelligence, showing how AI automates transcriptions, analyzes sentiment, extracts key topics, and streamlines post-call processes.
Conversation IntelligenceLet AI minimize repetitive tasks and provide valuable customer insights with intelligent transcription and post-call automations
Notes & TaggingLeverage AI to automatically summarize your calls and add relevant tags.
Intelligence Call TranscriptsLet AI transcribe your calls to get the most out of Conversation Intelligence.
Sentiment AnalysisLet AI analyze the impression given by your agents and callers, and the overall vibe of the call.
Talk/Listen RatioLet AI help you monitor the balance between customer and agent interaction
Topics ExtractionLet AI identify and keep track of key topics in your call conversations
Trending TopicsIdentify emerging customer interests and issues, before they escalate.
Smart NotesSave your agents time by letting AI cover call notes.