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This article explains where to access all your CloudTalk invoices, how to download them, and how invoice delivery works.
User level:
  • Admin

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View and Download Invoices in the CloudTalk Dashboard

You can now find all of your invoices directly in the Dashboard.

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How to access your invoices

  1. Go to Dashboard > Account > Invoices
  2. You will see a list of all invoices issued for:
    • plans
    • add-ons
    • phone numbers
    • call packages
    • credit top-ups
    • and more

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What you can do in the Invoices section

  • Download invoice PDFs
    Click the download icon to save any invoice.
  • Filter invoices by payment status
    • Paid
    • Partially paid
    • Unpaid
    • All statuses
  • Filter by issue date
    • Previous month
    • Previous 3 months
    • Previous 6 months
    • Previous year
    • Custom date range
  • View invoice details
    Including invoice number, payment status, total billed, and due date.
The list is sorted from newest to oldest. Hidden invoices still appear in the list, but the overdue badge is removed.

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Receiving Invoices by Email

You can manage invoice recipients in:
Dashboard > Account > Billing. All email addresses listed in this section will receive new invoices as PDF attachments at the beginning of each billing cycle.

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Invoice emails include:

  • Company name
  • Billing & delivery address
  • Issue, delivery, and due dates
  • Invoice number
  • Item details and descriptions
  • VAT number (if applicable)
  • Total amount / amount paid / amount due
Important notice: If you set up billing addresses as described above and still didn’t receive an email, please check Inbox, Spam and Promotion sections.
Need help or have a question? Just reach out through our Support portal — we’re here for you.