This article explains where to access all your CloudTalk invoices, how to download them, and how invoice delivery works.
User level: Admin
View and Download Invoices in the CloudTalk Dashboard
You can now find all of your invoices directly in the Dashboard.
How to access your invoices
Go to Dashboard > Account > Invoices
You will see a list of all invoices issued for:
plans
add-ons
phone numbers
call packages
credit top-ups
and more
What you can do in the Invoices section
Download invoice PDFs
Click the download icon to save any invoice.
Filter invoices by payment status
Paid
Partially paid
Unpaid
All statuses
Filter by issue date
Previous month
Previous 3 months
Previous 6 months
Previous year
Custom date range
View invoice details
Including invoice number, payment status, total billed, and due date.
The list is sorted from newest to oldest. Hidden invoices still appear in the list, but the overdue badge is removed.
Receiving Invoices by Email
You can manage invoice recipients in:
Dashboard > Account > Billing.
All email addresses listed in this section will receive new invoices as PDF attachments at the beginning of each billing cycle.
Invoice emails include:
Company name
Billing & delivery address
Issue, delivery, and due dates
Invoice number
Item details and descriptions
VAT number (if applicable)
Total amount / amount paid / amount due
Important notice: If you set up billing addresses as described above and still didn't receive an email, please check Inbox, Spam and Promotion sections.
In the case that you still cannot find billing emails or have any further questions, please contact our Support team.