Analytics
Track and analyze data with customizable reports
CloudTalk Analytics guideTrack, analyze, and optimize your call center performance with this CloudTalk Analytics guide, featuring real-time monitoring, AI insights, and detailed reports.
CloudTalk Analytics - IntroductionAn introductory guide to navigating our dedicated analytics site at analytics.cloudtalk.io
Analytics ReportsOur analytics page contains new features and top-down style reports for agents, groups, and more
Agent ReportKeep track of the success of your agents using the features offered through Analytics.
Missed Calls—AnalyticsGet a comprehensive view to diagnose missed calls of all types from the Analytics dashboard.
Real Time ReportThe Real Time report within Analytics provides a comprehensive view of active and queued calls happening in real time.
AI Analytics ReportThe AI Analytics report compliments our Conversation Intelligence suite, providing you data insights.
Anonymous Calls CardThe Anonymous calls stat card tracks the number of outbound calls made anonymously.
Export Call DetailsDownload call analytics details in PDF format
Call Details—AnalyticsView and export detailed information about a call, all in one place.
Messages ReportLearn about the Messages Report in CloudTalk Analytics, including how to track SMS activity, filter data, monitor costs, and analyze trends
TagsDiscover how to analyze call activity using the Tags report.
Call LogDiscover how CloudTalk's Call Log tracks call activity, metrics, and trends to optimize communication and performance.
Group ReportEnhance your team's efficiency by utilizing the Group Report feature in Analytics.