Analytics
Track and analyze data with customizable reports
By Shelby and 1 other2 authors15 articles
- CloudTalk Analytics guideTrack, analyze, and optimize your call center performance with this CloudTalk Analytics guide, featuring real-time monitoring, AI insights, and detailed reports.
- Introduction to CloudTalk AnalyticsAn introductory guide to navigating CloudTalk Analytics
- Analytics ReportsOur analytics page contains new features and top-down style reports for agents, groups, and more
- Agent ReportKeep track of the success of your agents using the features offered through Analytics.
- Missed Calls in AnalyticsGet a comprehensive view to diagnose missed calls of all types from the Analytics dashboard.
- Real Time ReportThe Real Time report within Analytics provides a comprehensive view of active and queued calls happening in real time.
- AI Analytics ReportThe AI Analytics report compliments our Conversation Intelligence suite, providing you data insights.
- Anonymous Calls CardThe Anonymous calls stat card tracks the number of outbound calls made anonymously.
- Export Call DetailsDownload call analytics details in PDF format
- Call Details in AnalyticsView and export detailed information about a call, all in one place.
- Messages ReportDetailed insights into SMS volume, costs, and communication trends
- TagsDiscover how to analyze call activity using the Tags report
- Call LogDiscover how CloudTalk's Call Log tracks call activity, metrics, and trends to optimize communication and performance.
- Group ReportEnhance your team's efficiency by utilizing the Group Report feature in Analytics.
- WallboardsCreate and customize real-time overview to monitor calls, agent activity, and performance metrics.