Getting Started with CloudTalk Analytics
Begin your journey into CloudTalk’s analytics with an overview of key features and reports.- Introduction to CloudTalk Analytics – A guide to navigating CloudTalk’s dedicated analytics platform.
- Analytics Reports – Explore CloudTalk’s reporting features, including top-down insights on agents, groups, and call activity.
Agent & Call Performance Reports
Track agent productivity and monitor call trends with these detailed reports.- Agent Report – Measure agent success with key performance indicators.
- Group Report – Enhance your team’s efficiency by utilizing the Group Report feature to track performance across ring groups.
- Missed Calls in Analytics – Get a full breakdown of missed calls, helping you identify trends and areas for improvement.
- Call Log – Discover how CloudTalk’s Call Log tracks call activity, metrics, and trends to optimize communication and performance.
- Call Details in Analytics – View and export detailed information about a call, all in one place.
- Tags – Discover how to analyze call activity using the Tags report.
- Messages Report – Get detailed insights into SMS volume, costs, and communication trends.
Real-Time & AI-Powered Insights
Stay on top of live call activity and leverage AI-driven analytics.- Real-Time Report – Monitor ongoing and queued calls as they happen.
- AI Analytics Report – Gain deeper insights with AI-powered data from CloudTalk’s Conversation Intelligence suite.
- Wallboards – Create and customize real-time overviews to monitor calls, agent activity, and performance metrics.
Data Export & Custom Reporting
Download and analyze your call center data for deeper insights.- Export Call Details – Download call analytics reports in PDF format for further review.
Additional Analytics Features
Explore specialized reporting tools to track specific call metrics.- Anonymous Calls Card – Track the number of outbound calls made anonymously.
Need help or have a question? Just reach out through our Support portal — we’re here for you.