CloudTalk’s Analytics section helps you gain valuable insights into your call center’s performance with customizable reports, real-time tracking, and AI-powered insights. Whether you need an overview of your agents’ efficiency, call trends, or missed call analysis, this collection provides the tools to help you optimize operations and improve decision-making.
If you’re new to CloudTalk Analytics, start with the Introduction & Analytics Reports to understand the platform before diving into specific agent and call tracking reports.
Getting Started with CloudTalk Analytics
Begin your journey into CloudTalk’s analytics with an overview of key features and reports.
CloudTalk Analytics - Introduction – A guide to navigating analytics.cloudtalk.io, CloudTalk’s dedicated analytics platform.
Analytics Reports – Explore CloudTalk’s reporting features, including top-down insights on agents, groups, and call activity.
Agent & Call Performance Reports
Track agent productivity and monitor call trends with these detailed reports.
Agent Report – Measure agent success with key performance indicators.
Missed Calls—Analytics – Get a full breakdown of missed calls, helping you identify trends and areas for improvement.
Call Details—Analytics – Access and export detailed call information in one place.
Real-Time & AI-Powered Insights
Stay on top of live call activity and leverage AI-driven analytics.
Real-Time Report – Monitor ongoing and queued calls as they happen.
AI Analytics Report – Gain deeper insights with AI-powered data from CloudTalk’s Conversation Intelligence suite.
Data Export & Custom Reporting
Download and analyze your call center data for deeper insights.
Export Call Details – Download call analytics reports in PDF format for further review.
Additional Analytics Features
Explore specialized reporting tools to track specific call metrics.
Anonymous Calls Card – Track the number of outbound calls made anonymously.