CloudTalk’s Conversation Intelligence leverages AI to transcribe calls, analyze sentiment, extract key topics, and automate post-call processes, helping your team focus on what truly matters—engaging with customers. This collection provides an overview of the AI-powered features designed to improve efficiency, enhance customer insights, and streamline workflows.
Start with Conversation Intelligence & Call Transcripts to explore AI-driven call analysis before diving into sentiment tracking and automation features.
AI-Powered Call Insights
Conversation Intelligence – Overview of CloudTalk’s AI features that minimize repetitive tasks and provide valuable customer insights.
Intelligence Call Transcripts – Automatically transcribe calls to capture every detail.
AI-Driven Summaries & Tagging
Notes & Tagging – AI-generated summaries and smart tags for better call organization.
Smart Notes – Automate note-taking, saving agents time on manual documentation.
Conversation Analysis & Trends
Sentiment Analysis – Assess the tone of conversations to understand customer-agent interactions.
Talk/Listen Ratio – Measure the balance between agent and customer talk time.
Topics Extraction – AI identifies key topics in calls for better tracking.
Trending Topics – Detect emerging customer concerns before they escalate.