Guides for our legacy dashboard statistics and metrics
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Custom Reports—Dashboard StatisticsGenerate custom reports with dashboard statistics and call history logs
Dashboard StatisticsMaximize productivity with the help of monitors and filtering tools our dashboard statistics provide
How are missed calls stats calculated?How statistics calculate missed, unresolved, and resolved calls
How to Know if Call Dropped in Queue or IVRUse this guide to help you find out if a call dropped while in the global queue or in the IVR menu
The Realtime DashboardOur realtime dashboard provides you with call center metrics in real time, enabling you to boost customer satisfaction.
Track Agent ProductivityKeep track of the success of your agents using the features offered through dashboard statistics
Track Team Participation in Real TimeUse CloudTalk's dashboard statistics pages to track team involvement
WallboardsGet a live picture of what’s going on in your call center.
Wallboard and Realtime SettingsUnderstand entry variables for Realtime and Wallboards values used in statistics calculations