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This guide explains how to connect CloudTalk with noCRM so you can call leads, log call and SMS activity, and export AI-powered insights directly into your CRM.
User level:
  • Admins, Agents, Supervisors
Ready to configure the CloudTalk + noCRM integration?
Follow the step-by-step instructions in our Configure noCRM guide.

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Calling from noCRM

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Make Outbound Calls

With the Click-to-Call enabled, all lead phone numbers in noCRM become clickable. Clicking a number opens the CloudTalk desktop dialer with the number pre-filled, so you can call leads directly from their profile or from prospecting lists.

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Calling from a lead profile

  1. Open a lead profile in noCRM.
  2. Click the phone number or Call button next to it.
  3. The CloudTalk desktop dialer will open with the number pre-filled.
  4. After the call ends, all details are automatically logged in the lead’s activity timeline.

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Calling from a Prospecting List

  1. Open a Prospecting List in noCRM.
  2. Click the Call icon next to a prospect’s number.
  3. If the number isn’t linked to an existing lead, CloudTalk will create a new one automatically.
  4. Call details and outcomes are tracked in the lead’s history.
⚠️ Warning: Other dialer extensions or Chrome plugins may interfere with Click-to-Call. If calls don’t launch in CloudTalk, try disabling competing extensions.

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Receive Inbound Calls

When a lead calls your CloudTalk number, the incoming call appears in the CloudTalk app. Once the call is handled, it is automatically logged in the corresponding noCRM lead profile.

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Call Logging & Export

CloudTalk automatically exports call activity into the noCRM lead timeline, giving you a complete interaction history in one place. Logged call details include:
If an inbound call comes from a number not linked to any existing lead, CloudTalk will automatically create a new lead in noCRM and log the call against it.

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Conversation Intelligence

When Conversation Intelligence (CI) is enabled in CloudTalk, AI-powered insights are also exported into the noCRM call log. Exported CI data includes:

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SMS Logging

Logged SMS details include direction (sent/received), from/to numbers, sending agent (for outbound), timestamp, and message body.
Need help or have a question? Just reach out through our Support portal — we’re here for you.