Please refer to these articles on the Nicereply website when setting up your Nicereply integration with CloudTalk!
Distributing Customer Satisfaction Score (CSAT) surveys via SMS in CloudTalk
Distributing Net Promoter Score (NPS) surveys via SMS in CloudTalk
Distributing Customer Effort Score (CES) surveys via SMS in CloudTalk
If you need further assistance, do not hesitate to reach out to our Support Team via live chat or email us at [email protected].