In this article, you will learn how Nicereply integrates with CloudTalk to distribute satisfaction surveys via SMS.
What is Nicereply?
Nicereply is a customer satisfaction platform that lets you measure how customers feel after interactions. When connected to CloudTalk, it can automatically send surveys via SMS following calls or messages.Configure Nicereply
For detailed setup instructions, refer to the following guides on the Nicereply website:- Introduction to the CloudTalk integration
- Distributing CSAT surveys via SMS in CloudTalk
- Distributing NPS surveys via SMS in CloudTalk
- Distributing CES surveys via SMS in CloudTalk
Survey Distribution via SMS
Once the integration is configured, you can distribute the following survey types through CloudTalk SMS:Need help or have a question? Just reach out through our Support portal — we’re here for you.