Text your customers by SMS, MMS, or WhatsApp straight from CloudTalk, in the same place where you handle their calls.
All your conversations live in the Messages section of CloudTalk Phone, on desktop and mobile. SMS and WhatsApp chats with the same customer sit side by side, so your team always sees the full conversation.
Choose a channel
SMS
Send and receive text messages from your CloudTalk numbers.
MMS
Add images to your text messages, like a product photo.
Chat with customers on WhatsApp from a CloudTalk number, in the same inbox as your SMS.
What you need to get started
Sending and managing messages
- Text Messaging: start chats, reply, see delivery status, and resend failed messages
- Starting WhatsApp Chats: start a WhatsApp conversation with a customer
- Message Inbox Filters: find the chats you need by channel, number, or status
- Message Notifications and Controls: choose which numbers and channels notify you
Troubleshooting
Need help or have a question? Just reach out through our Support portal. We’re here for you.