Learn how to organize incoming messages on your desktop CloudTalk Phone app.
User Level:
Agent
Apply + Clear Filters
From your desktop app, navigate to the messages screen to see available filters. The two filter types can be used in combination.
Tap Unread to view only unopened messages, or All to view all.
Select the All channels dropdown at the top of the screen:
Choose between All channels, SMS/MMS, or WhatsApp.
Choose Apply filter to view only messages from the channel selected.
If you are unable to select WhatsApp or SMS filter options, contact an administrator. These message types may be turned off for your company.
Channel Filters for Easy Sorting
Keep track of your WhatsApp business channels separate from other messages. All WhatsApp channel messages will be marked with the WhatsApp logo.
SMS/MMS
SMS messages include all texts outside of WhatsApp, while MMS messages are texts that include pictures or other media files.
If you need further assistance or have any questions, you can contact our Support team. We are always here to help you!