CloudTalk Phone
Navigate our softphone for desktop and mobile
CloudTalk Phone guideLearn how to navigate and optimize CloudTalk Phone on desktop and mobile with this guide, covering key features, call management, messaging, and advanced settings.
Using CloudTalk PhoneFeatures that will help you fully benefit from the CloudTalk Phone app.
Call Quality FeedbackRating the quality of a call helps us improve our services, making things better for your business
Add or Edit Contact - CloudTalk GoAssign unsaved numbers to existing contacts or add new prospects to your Contacts list with our mobile app
Custom Idle Status for DesktopLearn how to customize your Idle status using our desktop app and what this will look like in the data.
Headset StatusLearn how to use the headset icon to check the status of your audio connection while using the app.
How to Send MMS MessagesUse the MMS feature to deliver photos and mini picture slideshows to clients
Desktop Notifications ExplainedLearn about CloudTalk Phone Desktop Notifications and how to change settings
URL Previews for CloudTalk PhoneLearn about how URL Previews will display through the CloudTalk Phone mobile app
How to use Campaigns on CloudTalk PhoneCalling campaigns for the CloudTalk Phone Desktop app makes it so agents no longer need to navigate the Dashboard
How to use Voicemail DropsA concise explanation on using the Voicemail Drops feature in CloudTalk
CloudTalk Go for Android: System Requirements & Setup GuideTake your business on the road with our mobile app for Android!
Text MessagingHow to use the SMS feature to read or send text messages
Pause Mobile NotificationsSet times for pausing your CloudTalk Go app notifications without having to log out
Message Inbox FiltersBoost your unread messages and sort inbound message channels
WhatsApp Outbound MessagesInitiate WhatsApp chats with your prospects using approved templates.
Starting WhatsApp ChatsWhatsApp outbound guidelines for agents
Anonymous CallingMake outbound calls without disclosing your number and business identity.
Minimize Calling ScreenAnswer incoming calls right away, or hide the call screen to continue other tasks.
Start / Stop RecordingsChange the recording status of a call in progress to stay compliant and ensure customer trust.
Incoming Call Notifications - CloudTalk GoLearn when CloudTalk Go will ring for incoming calls based on your app state, login status, and notification settings.